Hi, folks!
You popped in just in time for this week’s Fix-It Friday follow-up! A fair amount of the entries from the last few weeks have been resolved so we’re removing them from this update list. We’ll be doing another Fix-It Friday callout this Friday (please don’t post jokes without flagging them as jokes that day 
). We haven’t received follow-up information or reports about a couple of topics so we’ll be removing them from the list for now. Without further ado, let’s get started!
Core - No notifications when Cam Plus is enabled
While it seems like the recent firmware updates helped with this, we’re now at the point of needing to assess our notification design for moving forward. At this point, the majority of these cases are because someone turned off notifications for all other motion but the AI trigger didn’t happen within the 6-second (chosen for speed of notification) window. Cam Plus Events can be up to 5-minute segments and that would be a lot of time to wait for a notification that you want to act on. We’re looking at different methods for improving the notification experience and are having conversations internally about direction.
Forum: Wyze Sense Hub firmware 4.32.8.213 causes issues with Rules and notifications
We don’t have a new update for this one other than to ask that you give detailed steps in your logs about what you’ve tried when troubleshooting and to include the date, time, and time zone of the failed task when submitting a log. Here’s the info from last week!
Tunes will be fixed in an upcoming firmware update! Thank you for your help with chasing down this issue. We also halted firmware 4.32.8.213 based on community reports.
If you’re having trouble with notifications or sensors not updating, please hold the RESET button down for 10 seconds to perform a reset. We’ve had some reports of difficulty pairing sensors with the hub but haven’t had luck getting logs with the data we need.
The team would like to take this opportunity to try isolating reproducing steps and to see if the following path works to resolve issues for customers:
- Confirm that the app reports network connection
- Are you able to arm/disarm using the keypad? Can you do it using the app?
- Try holding the Reset button on the hub to reboot it
- If you’re having issues with your sensors, what is the message you see when they fail to pair? Is it failing 100% of the time or are you able to succeed sometimes?
- Please submit a Wyze Sense Hub log after trying to pair your sensor with the date, time, and time zone that it failed in. Afterward, please post the log number here!
Discord - Wyze Bulb Color has random color changes
We’re still trying to chase this issue but the logs we’ve received don’t have the data we need. It looks like folks are sending in logs when the device is listed as offline. If the IoT connection isn’t present, the data we need will be missing. To fix this, please remove the power from your Wyze Bulb and then restore power before sending in the log with the date/time/time zone of the color change and a description of the issue. DO NOT cut the power 3 times in a row because that will reset the bulb and the data will be lost. If your bulb goes into pairing mode and starts flashing, you’ve gone too far!
Let’s Take a Look at Some Previous Submissions
Cam Plus AI accuracy issues
Nothing new for this one for now! As always, please submit the videos as feedback if you’re still having difficulty with mislabeled videos! False positive videos can be sent to us through the “Submit this one video” button at the bottom of the video viewer.
Wizard chat ends when navigating to the main app page
Our support volumes are starting to go down and it’s getting close to when we can add a new channel to test for support. We’re currently expecting to start SMS Wyze Support in mid-April. We’ll keep you posted!
Wyze Plug 2021 (Certified For Humans) version going offline
Last week, we found the root cause of the offline issues. We’re currently working on a new firmware version to fix this and aim to release it to beta shortly.
Slow loading for Wyze Cam Outdoor
We released firmware to fix this issue last week and it’s sounding pretty positive so far. Are you still experiencing delayed or permanent loading for the Wyze Cam Outdoor live stream? If so, please let us know!
Alright, everyone! That covers it for this update. Please remember to pop in on Friday, Saturday, or Sunday to vote for the next round of Fix-It Friday issues! 