Latest update on this issue posted 3/28/22:
Forum: Wyze Sense Hub firmware 4.32.8.213 causes issues with Rules and notifications
We don’t have a new update for this one other than to ask that you give detailed steps in your logs about what you’ve tried when troubleshooting and to include the date, time, and time zone of the failed task when submitting a log. Here’s the info from last week!
Tunes will be fixed in an upcoming firmware update! Thank you for your help with chasing down this issue. We also halted firmware 4.32.8.213 based on community reports.
If you’re having trouble with notifications or sensors not updating, please hold the RESET button down for 10 seconds to perform a reset. We’ve had some reports of difficulty pairing sensors with the hub but haven’t had luck getting logs with the data we need.
The team would like to take this opportunity to try isolating reproducing steps and to see if the following path works to resolve issues for customers:
Confirm that the app reports network connection
Are you able to arm/disarm using the keypad? Can you do it using the app?
Try holding the Reset button on the hub to reboot it
If you’re having issues with your sensors, what is the message you see when they fail to pair? Is it failing 100% of the time or are you able to succeed sometimes?
Please submit a Wyze Sense Hub log after trying to pair your sensor with the date, time, and time zone that it failed in. Afterward, please post the log number here!
So some things are being fixed with the next update. Wyze said they are looking for more information for some of the other issues. Anyone willing to help out should follow the instructions in that latest post. Might be best to post a response with answers to those questions and log numbers for it in that thread here:
Hi, folks!
You popped in just in time for this week’s Fix-It Friday follow-up! A fair amount of the entries from the last few weeks have been resolved so we’re removing them from this update list. We’ll be doing another Fix-It Friday callout this Friday (please don’t post jokes without flagging them as jokes that day
1 Like