@chad1, you are a highly skilled carpenter! You hit the nail on the head! Unfortunately, every user is swimming around in the AWS server cloud together and Wyze only rents space there. I am thinking they need to rent a bigger pool so we get an upgrade from the kiddie pool.
But, to be fair, 5G\LTE and internet can also be bogged down at peak by traffic as well.
Notification latency and notification loss. See this post and scroll up a half dozen posts or so to see the discussion;
.
Also,
I think this aspect of their service can use some improvement too. It takes a bit of luck to get the logs to where they can actually be deciphered. I have had luck here in the forums, but also in support.
Logs and tickets go first but mean nothing if the right people aren’t looking at them. The Customer Support (CS) Wizards from the chats and email cannot access any logs, they have to forward them to the developers AFTER they can’t solve the issue. So, you have to enter CS, give them the logs, go thru their scripts and canned responses, and then request that they forward your logs to a a developer on the Wyze Team to have it looked at. I have received email support from a developer after that.
If enough of us keep ringing the bell
on this… We may see improvement.