Hey there everyone!
I have recently completed a very long, drawn out DM exchange with one of the Wyze Devs in response to a post I left on the Fix it Friday thread wherein I posted many logs because I have been not only getting notifications delayed longer, but also missing many notifications for events that are populated to the Events cloud and tagged as AI Events. I was getting less than 50% of my notifications for CamV3 that had confirmed CamPlus with AI detection on and notifications on. The VDB1 was much worse.
At any rate, I found this reply interesting:
" This is what is happening for your notification issue.
Right now, for “Wyze AI notifications”:
1. The AI service first processes the AI information from the detected frames.
2. If the AI service is able to finish the processing within 3-6 secs then the AI push notification is sent.
3. If AI processing takes longer than 6 secs, a generic push notification is sent “Motion Detected”
4. Once the AI processing is complete the event still gets the AI tag (Person, Pet, vehicle, package etc).
5. Since “All other motion” notification is disabled those generic notifications won’t be sent.
For some of your events, the AI service took longer than 6 sec to process the frames coz of which you did not get notifications.
This is certainly something we can work on improving on our end so that it does not cause such confusions to the customers."
It seems to me that the slowdown in AI notifications as well as the loss in notifications is being directly affected by the AI Service interrogation speed and this magical 6 second time hurdle.
If the subscriber base grows faster than the processing capability of the AI Service Bot’s physical processing ability, wouldn’t it be logical to conclude that there is a logjam in the servers running the Bots? Thus delaying interrogation speed and notification speed.
And, why the arbitrary limit of 6 seconds and then a different type of notification that may not be delivered if you have your settings for “all other motion off”? If I turned that on I would have thousands of notifications a day. Why not an AI tagged notification regardless of how long it took?
It almost seems that Wyze anticipated the need for the generic push after 6 seconds with the knowledge that the Bots weren’t going to be able to keep it below 6 seconds.
At any rate, I am going to bring this up in the next Fix it Friday if someone doesn’t beat me to it. I am paying for a service that I am not getting and the time lags and missing notifications do not agree with the Wyze HMS model of threat assessment and prevention.
I welcome your thoughts on this. There are some of you who really get it and have helped me immensely. You know who you are Thx!