Fix-It Friday - 2/18/22

[UserCustomerGwen]

Alright, everyone!

Thanks for your patience while we chased down various team members for info! Here are our top issues (plus a bonus) for this week!

1. Wyze Sense Hub Siren Volume Lower Than Desired

Fix-It Friday - 2/18/22

HUB SIREN VOLUME STILL LOWER THAN IT USED TO BE Last Fall, around September, the Hub Volume dropped considerably from a firmware update. The High volume seemed to be at the level the Minimum was before…very, very low. On October 18th firmware 4.32.6.142 was released intending to fix this issue. Per the release notes: Fixed a bug that caused a decrease in Wyze Sense Hub voice prompt volume from last update and while some things had volume restored to higher volume levels, such as the entry d…

Response:

The low volume is due to a hardware limitation. We’ve heard your feedback and are working on supporting Wyze Home Monitoring audio on Wyze Chime. This will allow you to decentralize the audio and have it in the rooms that you care about. We’ll share information about it when it’s ready!

2. "Wyze AI Events” and “All Other Motion Events” Sometimes Grayed Out

Fix-It Friday - 2/18/22

I’ll start. I don’t monitor those other forums, so can’t tell if this has been submitted before, but it is still a bug today. “Wyze AI Events” and “All Other Motion Events” Sometimes Grayed Out I’ve only noticed this bug on the V3. Sometimes you go into Notifications and see Wyze AI Events and All Other Motion Events grayed out. The fix is to go into Event Recording and toggle Detects Motion off, then on again. When you go back to Notifications, the 2 switches will no longer be grayed out. T…

Response:

This is a bug! And we’re looking into it. Please send in logs if you reproduce this bug. Logs can be sent through Account > Wyze Support > Submit a Log. Please be detailed in the description and post the log numbers where we can get them!

3. Users Cannot Use the Scroller to Select Temperatures for Wyze Sense Climate Sensor Rules

Fix-It Friday - 2/18/22

On iOS When creating a trigger rule With the climate sensor Users cannot use the scroller to select a temp (This function works on Android)

Response:

You may have noticed WyzeQi working on this before we started the summary here! We’re investigating it now.

EDIT 2/22/22: We have a fix ready for testing!

BONUS: Wyze Web View Not Compatible with Cam Plus Pro

Fix-It Friday - 2/18/22

Web View is not currently working with Cam Plus Pro This may not be a bug, and Webview is also only in Beta Testing, so perhaps this is technically more relevant to the beta threads than here. Also, I know Beta Testing was only supposed to be for “Cam Plus” specifically. It just seems logical that Cam Plus Pro would include all the perks of Cam Plus, and I’m trying to help add things I have seen mentioned in threads around the forum recently so there is good representation for the community. …

Response:

We’re aware of this issue and we’re working on it! We’ve identified the root cause and are building a fix.

Next Steps:

This is the end of the first cycle of Fix-It Friday! We’re talking internally about what worked and what could use improvement. We may make some changes to how the program works based on your feedback and how things went from our end.

We’ll continue to provide updates on the outcomes of Fix-It Friday. We’re always working hard to find and fix issues every day! The feedback from our engineers, testers, and members like YOU make such a difference in this venture. We hope these Fix-It Fridays will help shine light on the bugs you have top of mind and prioritize them for our teams. Look out for more from us soon!

In the meantime, don’t forget to use our Wishlist for feature requests (@peepeep )!

And if you need help with a misbehaving Wyze product, please don’t hesitate to reach out to Wyze Customer Support.

Have an excellent week, everyone! Thanks for putting together these amazing reports. I felt so proud of our community as I read through these!