Hi, everyone! 
We have a bunch of people out on leave for family time and holiday observation. We don’t expect a lot of progress on these for a couple of weeks, but we’ll keep you in the know! Here’s our Fix-It Friday follow-up:
:cam_v3_pro: Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings :cam_v3_pro:
We are still looking into this along with some other stuttering issues that have been reported. Could we get logs and screen recordings from anyone experiencing this issue?
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Cameras showing “device offline” or not loading in group view
We are currently investigating this issue. Do you have cameras that show “device offline” when you enter the group view? If so, please submit a log. Here is the process:
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro
We are still working on this one. Unfortunately, it will not make it into the next firmware release. We could still use some more info. If you are experiencing this issue, could you please help us out by sending in a log? In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Core - Wyze Video Doorbell v2 detection zone not saving if not enough blocks are selected
The engineers are looking into this and will let you know if we need to gather more info from you. Thanks for your patience.
- Let’s Take a Look at Some Previous Submissions -
Reddit - Latest Wyze Cam Pan v3 firmware (or iOS app update) breaks microSD card button
Is anyone still affected by this? If we don’t hear anything new we will remove this at the end of the month. Please send in a log if you’re still affected by this problem! Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Discord - Facial Detection is not working on lots of cameras for people who have Cam Plus Unlimited
We believe it is now working as intended on Wyze Cam v3 and Wyze Video Doorbell v2. We are still working through the other cameras one by one to fix any other camera-specific issues. You can help us out by submitting a log when you have a Facial Recognition issue and posting the log number here so I can get it to the team.
In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Forum - Thumbnail show not working consistently on Wyze Cam v3 cameras
If this is still affecting you, could you send us some more logs? Here’s the info for how to send them in:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.
Reddit - Unable to stream cameras in Google Home
The Google Home app not viewing live streams is a bug on the Google Home app and they’re working on it now. For Google Nest devices not viewing streams, please try re-pairing the connection between Wyze and Google Home. If that doesn’t work, please let us know by contacting support and opening a ticket as we will need to get your account info to troubleshoot further. After opening the support ticket, please post the ticket number here.
Discord - Camera time and notification time do not match 
If this is still affecting you, please let us know and submit a log. We will remove it at the end of the month if we do not hear anything. However, we will continue looking for a more permanent fix. You can manually resolve it currently by changing your cell phone’s time zone to a different one, leaving it in the other time zone for 5 - 10 minutes, and then changing it back.
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Reddit - Event playback in the app is stuttering
Thank you for your patience! We are still working on this along with the newly reported stuttering issue above and still would like some screen recordings to help us.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We could still use some more help with this one! Can we get the MAC address to check logs? Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us in this thread. We’ve been checking on the logs we have so far and will share more info when we have it!
Reddit - Wyze Cam Pan v3 does not return to set home position
We are waiting for confirmation on the new timeline for the beta. We’ll keep you posted!
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA!
Thank you for reading! Have a great weekend.