Wyze Updates - Released 12/19/2023

[Seapup]

@gabriel_morin

I had a problem since October with your application and I cannot access the videos on the SD card from your application on Iphone. The “SD Card” button on the application is frozen

I see the same issue under both iOS and Android. This is a long-standing issue that remains to be resolved. I’ll post some details, screenshots and new log numbers to help expedite resolution in a few hours. Will also post in the latest Fix-it-Friday, as Wyze is looking for user input to this issue:

@WyzeJasonJ

Reddit - Latest Wyze Cam Pan v3 firmware (or iOS app update) breaks microSD card button

Is anyone still affected by this? If we don’t hear anything new we will remove this at the end of the month. Please send in a log if you’re still affected by this problem! Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.