I don’t have an SD card in them yet. I’m still determining if I’m even going to keep them. The recordings aren’t the main reason I have them (it’s not even my house, I’m leaving in an few weeks), it’s for live monitoring to check on my grandmother if we can’t reach her.
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I would assume not, since I believe it needs the cloud to do the motion detection…
When mine disconnects and I reset it I can retrieve anything that happened while it was disconnected. I use an SD card
The only cams that require Internet connectivity to continue to record to the SD Card are the OG Cams. All other cams continue to record to the SD card even if Internet is lost. Motion Detection is a function of the local Cam Firmware, not the cloud.
Note: Cams do require Internet on start up to load their configuration file from your account. However, so long as it remains plugged in after startup, it will continue to record to the SD Card.
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That is good to know at least… they still need to fix it for sure!
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Yeah, they keep following motion while disconnected, and I do have the outdoor one set to use it (kind of a “might as well” thing) but as I said before, these are being used as a safety/elderly person monitoring system, so live view being available at all times is 99.99% of what I need. I can’t imagine leaving here, not being able to reach her, and going to check the cameras and finding them offline, not knowing if she’s hurt/fallen.
Any updates would be appreciated. A lot of logs have been submitted - has the problem been identified? I don’t expect an instant fix, but knowing whether you’ve actually found a problem or if this is going to be a “we can’t find anything wrong” would be nice.
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Hi, everybody! 
We had limited participation for voting this month. Because of that, we shifted some of our timelines to give everyone more of an opportunity to vote for new issues. That pushed back our posting date, so we appreciate your patience during this time! We won’t be posting another update on Friday, but we’ll be back to our regular schedule next week. Here are our new bug submissions for October:
Reddit - Unable to stream cameras in Google Home
We would like to look into this issue! If you experience this problem, please send your device MAC (available in Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
Similar to above, we’re wanting to check this out and could use the MAC to check logs! Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us. We’ve been checking on the submitted logs and will share more info when we have it!
Discord - When listening to music and then viewing a camera group, the music stops for a few seconds and then plays again even with audio turned off in the group
Part of the issue here is that Android and iOS are currently behaving differently. We’re chatting internally about how to unify the experience. There are some tech considerations that will limit our possibilities, but we’ll at least make it consistent!
Bonus Discord - Wyze Battery Cam Pro spotlight turns on randomly
We suspect that this is related to an issue that is currently fixed in beta. If so, it will be resolved soon! We’re aiming to send out the update in the next couple of weeks.
- Let’s Take a Look at Some Previous Submissions -
Core - Error 3001 is happening on cameras such as Wyze Cam v2
We got a report of 3001 happening on updated cameras so we’re looking into the logs for this. If this is happening to you, please let us know!
Reddit - Event playback in the app is stuttering
Last call! We haven’t been receiving the information we need to address this report. If we don’t hear back by next week, we’ll remove this from the list. Please give us logs and screen recordings if you have them! If you’re experiencing this, could you please provide that documentation? Here are the log instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid
The log that we received showed that the detection zone was updated using the correct mechanism. Is this problem still happening to anyone? If so, please let us know!
Facebook - Cam Plus subscribers unable to filter Events
If you’re having trouble with this, please let us know! We’re still looking into this problem but having trouble reproducing it in the office.
Forum - Wyze Cam v3 Pro status light is not working properly, light will turn on when motion is detected but not recording and according to documentation it is only supposed to turn red when recording
The beta for this fix is going to start in the near future. Thank you for your patience!
Reddit - Wyze Cam Pan v3 does not return to set home position
We are delighted to say that our test results for the firmware are finally at the level we need to move forward with the beta. We aren’t sure what the schedule is yet, but we’ll keep you in the loop about it!
Discord - Camera time and notification time do not match 
We believe we’ve identified the root cause of this. In the meantime, please try manually changing your cell phone’s time zone to a different one, leave it in the other time zone for 5 - 10 minutes, and then change it back. We’ve heard back from customers that this workaround has helped with this problem. If this hasn’t worked for you, please let us know!
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA! At this point, we’re still checking on the submitted logs.
Thanks, everyone! We hope you have a wonderful rest of your week.
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How am I supposed to create a support ticket? At the bottom of that support page, the “support ticket” link actually just opens a chat bot, and no matter how much I try the most I can get it to do is connect me to an agent. Can you provide a direct link to open a ticket?
Or, the subtext for the Submit Ticket button (which is part of the same link and still opens the chat bot) states, “Send us an email with a few extra details about your issue and we’ll get back to you ASAP.” - can you just provide that email? I’m trying to submit MACs to get this Pan V3 issue resolved.
Edit: If you go directly to:
https://support.wyze.com/hc/en-us/requests/new
You can see the support form pop up for a split second before the chat bot appears on top of it. Even when minimizing the bot, you now only have a link to open it again. I’m sure I could use developer tools to bypass this and submit the form, but that’s ridiculous. Whoever handles your website has completely replaced your ticket form with the chat bot, at least for this URL, and the chat bot has not been set up to allow ticket submissions; at most, it will connect you to a live person.
Edit 2: Even when going through specific device troubleshooting, all “open a request” and even “contact us” links go directly to the bot. That is a terrible, terrible decision; the bot should be supplemental, not the gatekeeper for all communication. Seriously, gross.
edit 3: if you need a better web developer I’m pretty awesome and am looking for work, wink wink
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Go to support.wyze.com and type in the chatbox:
contact support
Then the options:
- Yes that is correct
- No, I want an agent
- This is about a Product
- Select the Product
- Now choose either Chat, Phone, or Email (I recommend email)
Connecting to a live “Wyze Wizard” agent or completing and submitting the Email form will both result in a Customer Support Ticket being created and logged. Asking the agent to transfer the Support Case to Email will generate an email to you with the Ticket number. The Email form submission will also send you an email with the Ticket number.
That’s a bit convoluted to just submit a ticket, no? Either way, thanks for the info.
Slab, what email form? You mean within the chat bot? Because the only email form I’ve found was instantly replaced by the chat bot via (I’m assuming) JS.
Convoluted is an understatement! I agree with everything you said about the hassle that unintelligent UAI Bot creates. Worst Customer Centric decision Wyze ever made. I wasn’t advocating for its existing, only sharing how I have gotten tickets submitted in the past. I hate that bot. I usually skip all the chatting with the UAI Bot, tell it all NO, and go straight to email.
If you get to the end of the chat with the UAI Bot and it couldn’t help you or it can’t reach a human because it is after hours or too busy, it will give you an option to “Contact Support” one of the options is “Email”. Clicking that will send you to an HTML Support Email form where you type in everything you basically just told the UAI Bot.
I just did a chat and typed in “Email Wyze”. Clicked No, you didn’t help me twice, and the “Contact Support” option appeared. Clicking it brought up my options, and clicking Email brought up the Email submission page.
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Got my camera fully functional, without an update. I added a larger Power Adapter, and turned LAN IPv6 DCHP off on my router. Has worked flawlessly since for me. After weeks of almost giving up. Give it a try. I think its more the IPv6 than the power but i’m sure it helps.
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To clarify, my camera has been working perfectly for the last 8 days.
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I don’t currently have my Pan V3 in my position (it’s lent out to my brother), but this would explain why I never experienced the connection issues when I was using it. I have always had IPv6 DHCP turned off because there are often compatibility issues and reduced performance that come from using it with some hardware and software.
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My ISP doesn’t support IPV6 and I already have all related settings (including DHCP) disabled. One camera is using the factory power adapter and the other is using the outdoor adapter kit.
Here’s the thing - it can connect fine when it boots up, every time, without fail. It can’t reconnect once already powered on when connection is lost. Clearly if it can initially connect to a network and remain connected for a period of time, it should be able to do so again regardless of this.
Edit: I don’t know why I said “pihole” instead of camera. I had PiHole on the brain when I started thinking of DHCP.
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I have always had IPv6 disabled and cam not working.
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Additionally, the GS-AX3000 I’m using doesn’t even suppport IPv6 DHCP as far as I can tell, and I don’t think many consumer routers do. Why would you ever need IPv6 DHCP? The entire rationale behind IPv6 was that IPv4 addresses were created when we had no idea how many unique IPs we’d actually need in the future; that isn’t a limitation for a LAN, and for utilizing IPv6 on the internet the only device that is relevant is the router (and it’s own, singular IPv6 address) itself, or whatever forward-facing hardware you have.
Another Pan V3 log. Found it disconnected again.
Log: 1209448