1209507 and 1209511
2 Likes
I actively use IPv6, and my cameras generally work fine. However, my Pan v1 is schizy about reconnecting after a power failure; my modem and router are on battery backup, and as long as the battery doesn’t shut down, they generally reconnect. I had a four-minute outage this morning and everything reconnected.
But note: all my devices are on my guest network, which is 2.4GHz only, not on my 2.4/5GHz primary network. I don’t perceive that IPv6 causes any problem. If you have 5GHz running on your LAN, though, that might explain connection problems, especially with hubs for outdoor cameras.
1 Like
Again, this is a scenario where the cameras are connecting absolutely fine on boot, and simply fail to reconnect once disconnected. You guys are suggesting solutions that would be applicable if the camera was having trouble connecting in the first place. As said before, if it can connect fine at boot it should be able to connect fine again later. This is not a “router settings” issue. (Edit: I’m not saying people can’t be experiencing issues like that, but in my situation it’s not anything on my end, and for many others it appears to be the same.)
Additionally, IPv6 shouldn’t make a difference on your LAN, only WAN.
In a shocking turn of events, both cameras are down yet again. Logs:
Pan Cam V3 #1: 1210017
Pan Cam V3 #2: 1210020
1 Like
I agree… although my problems are primarily with the smart plugs. I am assuming there was some code reuse between the devices, but perhaps not… BUT, the way I experience it is that if the configured WIFI is available when the device boots (ie: after a power failure) then it works fine, but if the wifi isn’t available yet, and then subsequently becomes available, the WYZE devices will NEVER retry until they are unplugged and rebooted manually.
Log ID: 1211124
1 Like
Yes, the issue seems to be related to the “try again” aspect of connecting, either after an error occurs during the initial connection or after the connection is dropped from whatever else. It seems to “give up” on trying again when it should be continuously trying every X minutes whenever a saved SSID is available.
I submitted a Wyze support ticket for my cams. None of them are streaming. My Wyze plugs, bulbs, etc are all working fine. My Nestcams work fine. I have relinked, reset, rebooted, … and I am on current beta software on all devices.
Does anyone in 
Canada have Wyze cams streaming on Google Home?
@WyzeJasonJ
In Canada and working for me in Google Home… but I do not use it as it is PAINFULLY SLOW!! totally unusable as it is…
1 Like
I don’t use Google Home, but it’s almost impossible to get mine working properly with Alexa. I don’t know if it’s an issue with the skill or what. I actually bought these and an Alexa show specifically so my grandmother could ask to see any of the cameras with ease, but no go. Another thing to try to fix if they manage to handle this Pan V3 problem.
Hello, friends! 
Happy Wyze Week! Today is Community Day so make sure you make the best of the deals and giveaways today! We’ll be doing a bunch of giveaways for our live event on Discord at 3 PM Pacific today! In the meantime, we have some updates about our bugs for you!
Bonus Discord - Wyze Battery Cam Pro spotlight turns on randomly
We released firmware version 1.3.20.1993 this week! That should fix this issue. If you updated but are still having trouble, please let us know! Otherwise, we’ll remove this entry next week.
Reddit - Unable to stream cameras in Google Home
We would like to look into this issue! At this point, we could really use some device logs from folks. If you’re experiencing this problem, please help us out! Here are the instructions:
Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it here as a reply to me so I can get it to the right folks.
Discord - When listening to music and then viewing a camera group, the music stops for a few seconds and then plays again even with audio turned off in the group
We’re continuing to work on the platform unity portion of this. In the meantime, we’d also like to check into the Android disconnection issue with 3rd party music apps! If you’re experiencing this, please give us your phone model, OS version, and what app is having trouble. We checked with a few Android users and are currently unable to reproduce this problem ourselves.
Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection
We’re wanting to check this out and could use the MAC address to check logs! Please send your camera MAC (Wyze app > Livestream > Camera Settings > Device Info) in a support ticket through support.wyze.com and then provide the ticket number to us. We’ve been checking on the submitted logs and will share more info when we have it!
- Let’s Take a Look at Some Previous Submissions -
Core - Error 3001 is happening on cameras such as Wyze Cam v2
We got a report of 3001 happening on updated cameras, so we’re looking into the logs for this. If this is happening to you, please let us know!
Reddit - Event playback in the app is stuttering
We are working on improvements for future firmware versions. Thank you for your assistance!
Forum - Wyze Cam v2 Detection Zone reverted to a box instead of a grid
The log that we received showed that the detection zone was updated using the correct mechanism. Is this problem still happening to anyone? If so, please let us know!
Facebook - Cam Plus subscribers unable to filter Events
If you’re having trouble with this, please let us know! We’re still looking into this problem but having trouble reproducing it in the office, but our developers are working on improvements.
Forum - Wyze Cam v3 Pro status light is not working properly, light will turn on when motion is detected but not recording and according to documentation it is only supposed to turn red when recording
The beta for this fix is going to start in the near future. Thank you for your patience!
Reddit - Wyze Cam Pan v3 does not return to set home position
We are delighted to say that our test results for the firmware are finally at the level we need to move forward with the beta. We aren’t sure what the schedule is yet, but we’ll keep you in the loop about it!
Discord - Camera time and notification time do not match 
We believe we’ve identified the root cause of this. In the meantime, please try manually changing your cell phone’s time zone to a different one, leave it in the other time zone for 5 - 10 minutes, and then change it back. We’ve heard back from customers that this workaround has helped with this problem. If this hasn’t worked for you, please let us know!
Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory
We don’t have a further update for this one yet. We’ll let you know when a fix heads to QA! At this point, we’re still checking on the submitted logs.
Thanks a bunch! And please start thinking about which bugs you want to submit or vote for next week. We have the November callout coming up!
3 Likes
Still have de detection grid issue on my PansV1. (2)
4.10.9.2351
2.46.0(6)
Log: 1216593
This panV1 is normal.
4.10.9.1851
Same issue on some camV2:
1216612
4.9.9.1851 (had to revert back from 4.9.9.2351 because of low bitrates issues. But at .2351 I had the same box grid issue on some V2s.
3 Likes
I have also been having disconnect issues with my Cam Pan v3.
Log ID: 1217007
It is powered by my Wyze Floodlight via USB port, and it disconnects randomly even though it is 10 feet from my wireless access point. I have to reset the power to bring it back online. The Wyze Cam v3 mounted to the Floodlight has no issues or WiFi connectivity.
1 Like
I’m not sure if the floodlights usb port has enough power for the pan v3. With its motors it draws a lot more than the normal v3. Have you tried plugging the pan v3 in with its included power adapter to see if that resolves your issues?
If the port is up to spec, it should be enough.
Whoa! What spec? Who’s spec?
A computer “spec” is half an amp.
External power supplies are half an amp, 1 amp, 2 amps, 3 amps, and anywhere in between.
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Official specs are:
Wyze Cam v3: Power Adapter Output: 5V/1A
Wyze Cam Pan v3: Power Adapter Output: 5V/2A
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Yep, notice how the pan v3 is 2amps, which shows that it requires more power. The floodlight was released way before the pan v3, and at that time the only cams we’re 1amp so I think that usb port is also 1 amp
Your specs, as specified in the product details:
Ports
2 USB Ports
1 port for Wyze Cam v3
1 port for an additional Wyze Cam v3
And also in 2-3 year old posts:
I was under the impression that the delivery was standardized to 5V spec due to the Cam V3 power range. Is it not?
Yes, 5v is the usb spec, but amps are not part of that. Just because the voltage is right doesn’t mean it has enough power. If the power supply cannot supply enough amps, the cam will struggle to operate.
The floodlight was designed for a cam v3, which only requires 1 amp, but the pan v3 requires 2 amps
If you look at the usb adapters in your home, you will notice how the OUTPUT amps vary greatly. You will find many that are only 1 or even 0.5 amps, and some that are more.
1 Like
I think I’m too used to the 900mA of C.