I’ve been using Wyze for some time now, actually since the V2 was launched. I imported a bunch of Wyze products, including two Wyze Cams and a Sense kit, and have been actively participating in some early betas etc. ever since. It’s been great fun and I’ve grown to love the Wyze brand an the team. Recently I switched from the beta to the production releases aiming to really “use” my Wyze gear as part of my smart home setup, instead of toying with the products and pre-releases.
However, this has not been so successful and I’ve decided it’s time to move on. As my smart home setup matures I’ve found that my needs also change. Gone are the days of wanting to spend hours fiddling and troubleshooting, instead now I find more value in reliability, simplicity and security. Wyze was a great toy initially but it has not quite kept up with my changing needs, so today I’m saying goodbye for good. However, before saying the final goodbye, I’d like to drop a few lasts thoughts and share the reasons behind my decision.
Why I choose Wyze gear from my smart home:
I love the people and the Wyze philosophy - The Wyze team is awesome! They are open, responsive and just great! I love the idea of a $19 camera and the awesome community involvement.
Good value - I don’t think I need to elaborate in this one…
IFTTT, 2FA and person detection - These features are the ones that kept me from switching to any other manufacturer. The fact that these features are free, and work perfectly is something that no other camera manufacturer has matched to date.
Why I’m dropping Wyze gear from my smart home:
Google Home integration is still not working - This integration promised much and was met with a lot of fanfare. Having been part of the original beta I was pretty sure that the final issues were going to be resolved once released. However, almost a year later I am still unable to stream my Wyze Cams on my Nest Hub. The same “buffering issue” preventing the stream from showing (identified during beta) is still present. Combine this with the constant need to unlink and relink Wyze with Google Assistant, the inability to view the stream in the Google Home app, and the enormous delay… Well, I have to be honest and say this integration is not a minimum viable product.
Random connectivity issues - Loading the video stream in the Wyze app is still a clunky and somewhat unreliable process. The time needed to initiate the stream varies widely and is completely unpredictable, proving to be frustrating to use in real-world conditions. Especially the switch between SD and HD when moving from group to single view causing additional latency. If something is happening (a burglary in my case) these precious few seconds really count and make a difference.
Issues with SD card playback - The playback from SD card is barely useable, especially when trying to search for a specific event. The video is slow to load and usually completely fails to load the correct time. It makes browsing/skimming for a specific event nearly impossible without actually removing the micro SD card.
Quality and performance discrepancies - I have two Wyze Cams, one is an early V2 (initial production run) and the other is a V2 I bought about a year later. The early V2 is reliable and never reboots, however, the later V2 reboots at random at least 4-8 times a day. It is also prone to random connectivity issues and regularly has difficulties loading the live stream even when connected.
Sense keeps losing connection - My Wyze Sense kit has been beset with random connectivity issues. Sensors drop offline randomly or contact sensors stop responding. They are completely unreliable (except for the motion sensor). Usually, they start working again after 24hrs but they regularly require a full reset to get going again.
I think the problem is that I am getting “serious” with my smart home setup, meaning the novelty factor has worn off. My smart home has gone from a fun project to an integral part of my daily routines. My needs have matured and… well… Wyze has not. Wyze is fun, wacky, and sometimes a bit wonky. It’s cool and interesting but I think its time to become a bit more serious. It’s time to get the finer details sorted and build a product that is reliable and refined. I’ve come to associate Wyze with constant little niggles (okay, some bigger ones… Google Home). Granted, some may be unbothered by this, but I’ve grown slightly tired of it. Ideally a smart home should “just work” and simplify life, however, Wyze never “just works” and the constant niggles seem to have the opposite effect to simplifying life.
I wish the Wyze team all the best, and although we now part ways, I still support you all the way!
Daniel (South Africa)