Not sure if this is suitable for this forum or another, but I couldn’t find a more suitable forum so here it is.
Dear Wyze -
I’ve been using your products now for a few years. Indoor & outdoor cams, video doorbell, spotlights, smart bulbs. As I watch the company grow, and grow its product offerings, I want to offer some (hopefully) helpful feedback on one area you really need to work on.
The reason I have swapped my Google Nest system out for a Wyze-Alexa-based home security system is that the Wyze-Alexa offers me the capabilities I want that Google Nest doesn’t, and after 5+ years of “we’re working on it”, I gave up on Google. Entirely.
I have Wyze cams in all rooms in my home, the exterior of the house (garage, front porch, back porch, backyard), front doorbell, and Wyze smart bulbs. Yes, I use an Android phone & tablet when I am away from home, which is nice for checking on the dog, and the security of the house. I can see that the house is fine & not on fire. And that the dog is fine in bed, not pulling the stuffings out of our new family room furniture! But when I am home, I am on my Windows 11 network and this is where I have built my home security system. And this is where your software, well, sucks. I want to have a very-wide monitor displaying ALL cameras simultaneously so that I can check the status of the property quickly at a glance. I can not. The individual displays should be scalable. They are not. No lag time on video. Little things like that. Wyze Live simply doesn’t cut the mustard. Wyze Live is a nice beta project, but its not ready for prime time. And to be honest, I haven’t seen any improvements in it for quite a while now. Why? And as a matter-of-fact, why is the Wyze app on my phone named WyzeBeta?
I realize that getting new hardware out the door is critically important to you, but so should your software platforms (plural). For those who are trying to build their own home or small business security system, Android (or Apple’s equivalent) on tiny phone screens simply don’t cut it. If the current Wyze Live is your finished product, I made a HUGE mistake.
You’re to be commended for getting great products at ultra-reasonable prices to market. Please follow-up with your Windows and MacOS software.
Many thanks for listening!