I gave up on Support after waiting on hold for 30min today. While I waited, I found many others with the same/similar issue.
This morning, I kept trying to view the same event about a dozen times, and eventually it DID download and I was able to view it. But then I tried again, and it got stuck. It seems to be a problem with the download server, but there’s no way for me to troubleshoot their problem.
It would be nice if Wyze Support would fix this problem.
It just spins now - Most of our cameras just get hung up on buffering.
Are the Wyze camera servers FULL? - When I’ve received a Notification and go to my Events page, it frequently buffers continuously (showing a low download Mb number) or displays an error message window.
When attempting to view event videos I’m getting an error message. “Error code 06 - failed to fetch the video from cloud”.
Events Won’t Play Spinning Wheel
Freeze on video events - If I click on a recent video event usually all I get is 1 second of the video then the feed freezes and I get this twirling circle with some megabit readout making the request a total failure