Motion events are being detected, notifications sent/recieved; however, when I go to review a motion event, the app stalls on “downloading event”. Restarting the camera did not resolve. Interestingly, I can share the event and it downloads straight away so it would appear that the event is getting recorded to the Wyze cloud server. I have an iPhone 12 with version 3.2.0 (9) of the app. Anyone else experiencing this problem and/or have a solution?
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This is similar to what’s happening with mine. Either wyze has bloated up the app with this latest version to the point that it and/or the phone can’t keep up, or else the wyze servers just can’t keep up. Best of luck. I may have to go back to 2.50.9.512
How can you revert to an earlier version of the App? Are you an Android or iOS user?
Unfortunately on iOS you can’t revert back. Thank Apple for that.
UPDATE: I followed all AI generated troubleshooting steps to no avail. After submitting a “ticket”, I was contacted by a support wizard. I was given another list of troubleshooting steps that were 98% identical to the automated list. After going through this second list and submitting logs, I ended up with the same result. The problem persists and is still UNRESOLVED!
A different Wyze support wizard was nice enough to reply to my last communication and tell me the following: “ We truly value your dedication and apologize for any inconvenience you may have experienced along the way. Our main goal is to ensure your complete satisfaction, and we’re here to help you in any way we can.”
“Our engineering team received your log and is now aware of this concern. Your log, together with the troubleshooting steps that you tried will be greatly helpful for the ongoing investigation.”
“App logs are sent directly to our engineering team to use towards improving future app and firmware releases. These logs cannot be accessed or followed by our support team. We’re working on developing a process so that we can track these logs but it’s still very much in progress.”
“This request will now be closed as we are unable to offer any further troubleshooting.”
In short, we’re out of ideas so your best bet is to hope our engineers follow up and address the problem we created with the release of iOS app version 3.2.0(9) update in the next update.
I find this to be somewhat shocking, not to mention hugely disappointing. Now, one of the primary features of having a Wyze cam is no longer available but they are sorry and apologize for any inconvenience. WOW!
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This is pretty much what I get every time I’ve opened a support ticket with Wyze. I find it unacceptable that, when it affects paid services, no refunds are offered for the time those services are unavailable, which can be months. It’s one of the reasons I no longer have any subscriptions, except CamPlus Lite at $0 per month.
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UPDATE: FYI, iOS version 3.2.1 (3) update DID NOT address the problem!
You can technically rollback to previous version on iOS if you install and sign up for TestFlight.You will have access to current and previous beta builds.
Scroll down and you’ll see “Previous Builds”. As of right now, the earliest version you can go back to is 3.1.0 (3) build. Hopefully one of the builds fixes your issue.
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