Oh no worries, I didn’t think you were. More just giving as much information as possible so we can hopefully get this issue resolved for everyone.
Two notification within five seconds of each other is getting pretty annoying.
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I agree about the annoyance, and your description still makes me suspicious about a server-side issue. What kinds of resets have you tried on your end to rule out a local problem? I’m thinking here about things like the Reset and Restart buttons in Settings for problem devices and also about clearing the cache in order to pull a fresh profile.
This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
- Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
- Navigate back one screen to Account and tap Log Out at the bottom.
- Swipe the Wyze app out of the running Android apps.
- Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
- Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
- Tap Clear cache and Clear storage on the Storage screen.
- Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)
Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.
A problem with using “Reset Services” is that it may do unwanted things with your Smart Detection selections, so if you try that then you may need to navigate back into Settings ➜ Notifications ➜ Manage in order to make sure your Customize Recordings screen is set the way you want.
I think what @dave27 was trying to suggest earlier was this sequence:
- Navigate to a device’s Settings ➜ Event Recording.
- Under RECORDING PREFERENCES, select All Events and then tap Customize Detections.
- On the Customize Detections screen, deselect Other Motion (and possibly Other Sounds) in the NOTIFY column, then tap back to the previous screen.
- Back on the Event Recording screen, select Smart Detection Events (and optionally tap to double-check your selections on the Customize Recordings screen).
That may be necessary sometimes because the “Other Motion” and “Other Sound” lines aren’t available when a user has Smart Detection Events selected. Your selection on the Event Recording screen determines what destination is available:
- If the Event Recording screen has Smart Detection Events selected, then tapping Customize Recordings takes the user to the Customize Recordings screen.
- If the Event Recording screen has All Events selected, then tapping Customize Detections takes the user to the Customize Detections screen.
If all that was the case, though, then I’d expect you to be reporting that you’re seeing a bunch of unwanted “Complete Motion Detected” notifications. I don’t think that’s what’s happening here, but it might be worth checking on your problematic cameras, just in case. I’d still probably try a profile refresh and then log/ticket if the issue persists.
I actually don’t have those settings in most of my cameras. The Outdoor cameras don’t appear to have those specific settings.
Ah, okay. Cam v4 should show them, so that’s something I would’ve checked. I don’t have any Cam Outdoors or a Video Doorbell Pro (I use Video Doorbell v2), so I can’t speak directly to those.
It seems like this is isolated to either just the Outdoor V1/V2 or the Outoodrs and my Doorbell Pro.
I imagine something was changed or broken with how they get woken up by motion being detected, where the V3/V4 are all plugged in for power and can be recording 24/7 because the V3s I have up in my garage aren’t doing the same thing.
Of course the spot I want and need cameras most due to a bad neighbor doesn’t have any power outlets anywhere near it so the Outdoors are about my only option at the moment.
If that’s the case, and since this topic is tagged for cam-v3 and titled for video-doorbell-v2, then I wonder if your issue might get better visibility if broken out into a separate topic with tags for your battery-powered camera models. I’d consider creating new topic, and maybe linking back to this one for additional details, since what you’re describing seems to be a fairly new issue with your battery-powered cameras.
For anyone experiencing the double notification issue, could you please submit a log and let me know the log number. We are looking into this but need more logs.
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@spennyb, I’ve asked elsewhere for some additional input, and I want to clarify and confirm your observations, because you seem to be reporting two different things:
Does this mean that the issue does not affect your Cam v4(s)?
Thank you for looking into this, @WyzeJasonJ!
I actually submitted a log yesterday. The log ID is 1784305
It does seem to only be the battery power cameras. I walked through my garage and the back patio where I have some V3 and a V4 and only got the one notification for a person walking through.
The Outdoors and Doorbell I get the notification saying “complete motion detected” then a second notification saying “person detected” to only be one event.
My guess is the battery powered cameras sit in a sort of dormant state until motion is detected then it wakes up. Something has changed in how that happening pushes notifications I believe.
Okay, I don’t recall seeing your mention of that specifically before, so that makes me wonder again about your Customize Detection settings, as noted above. Again, though, I don’t have any Cam Outdoors, so I can’t speak directly to the availability of those settings (which you say you don’t see) for that camera, so I’m stumped. 
Log ID: 1785909
The Outdoor cameras unfortunately don’t have those specific settings.
They only have Wyze AI events and all other motion. I could try turning off the all other motion events, but when the AI fails as it regularly does for events I won’t get any notification or will miss notifications that aren’t AI related.
I haven’t changed the settings since setting up the devices which is what makes me think something got changed on the Wyze server side for how it handles sending notifications for all the events.
As of a few days ago I am experiencing the issue of receiving notification of “motion detected” which 5 seconds later changes correctly to “person”. I have a camV2 and Cam Lite.
This is in addition to an ongoing problem since November 2024 of not being able to play the first notification of each calendar day within the Wyze app. I have reported this issue of of the first notification of the day and have complied with all Wyze’s requests for information and logs. The most recent response to my request for an update says Wyze is aware and is working on a solution. I am being patient but this latest issue of motion alerts changing to person alerts is just compounding my frustration. BTW, I am an OG (V1) customer from 2017 and have lived through numerous issues with the cameras. It just seems it now takes longer to fix the issues. I still remain optimistic and I still recommend Wyze products to friends and associates.
Log number is 1780344
I have been experiencing this issue for 2-3 weeks. I assume it started with an update to the app. I figured this would be so annoying and common that it would have been fixed immediately. Apparently not. Anyhow, Double Notifications is not the only issue that cropped up at the same time.
- Double notifications, but as mentioned not double events.
- Opening the App no longer cancels the notification. You now must pull down and swipe it away. Previously the notifications in the tray would disappear when you open the app (as they should, and do similarly with other apps).
- Notifications show up late. I can go to sleep with no notifications and wake up with 4 of them. One or more may be new, but multiple ones were hours before I last viewed the app and had no active notifications.
I am running Android 15 (same problems and same phone/OS for my wife). We have (active) V2, V3, V3 Pro, and Outdoor V2 cameras. I have not paid attention to which specifically cause this. I assume all. It seems every notification makes an audible sound twice.
Given I have multiple cameras covering overlapping areas it is possible to set off up to 4 alerts (but two of those I have disabled). Often we will get 4 audible notices within seconds. That would indicate the Outdoor V2 and the V2 camera both alerted. The V3 Pro’s have notifications disabled.
I will submit a log next time each of the issues occurs.
Secondarily some other changes would be nice.
- Do not audibly alert to multiple notifications within a time window (preferably configurable, 1,2, 3, etc…)
- It’s possible to turn off notifications from the cameras. It’s also possible to turn off notifications from sensors. But there is no way to turn off notifications from a video triggered by a sensor. And the above two options do not disable that.
- Automations are broken, as follows:
Home (Camera Group)
Turn on the camera, Turn on motion detection, Turn on notifications.
Cam 4 (in the Home group)
Turn off notifications
Cam 5 (in the home group as well)
Turn off notifications
Notificaitons for Cam 4 and Cam 5 remain active. I have to create a second automation to disable those cameras a second time. I do want the notifications for the other cameras.
I suspect this issue (double notifications, not just double sounds for one notification) may be related to them rolling out the advanced/descriptive AI. Almost seems like it takes too long for it to do the new more in-depth analysis so the “generic” alert comes through first.
I believe the workaround mentioned earlier in the thread of disabling “other motion” should help.
I have no subscription (and thus no AI events) and the only issue I have is one that has existed for a long time, often the sound plays twice for a notification. But haven’t seen any of the other issues you mention, which is why I’m assuming it is more related to AI/Smart Detections and the new features they’re rolling out around that.
I think you’re exactly right it has to do with the new “advanced AI” alerts.
Are yours happening on Outdoor V1 or V2 cameras? I’ve narrowed it down to only those cameras in my set up being impacted by this.
I think the Outdoor models are the problem because they sit in a sort of sleep state until motion is detected then wake up to record the motion. The best way I can think of to described it is when it wakes up it just is like a person being startled awake and yelling before they catch their breath and then say “good morning”
The camera goes “THERE WAS MOTION!” then takes time to think and say “Oh it was a vehicle driving by”
I actually thought it was fixed last night, but his morning they are doing the same thing again. Makes me want to get rid of all these Outdoor cams to be honest since I kind of have a feeling this problem is just going to be abandoned by Wyze. The Outdoor V2 is showing soldout online and I’ll be Wyze discontinued them in favor of the newer battery powered camera so they won’t ever fix this problem.
I’m not a good one to ask, I don’t have any outdoor or v1 or v2 (only OG, OG-Tel, Panv3, and now a v4), and I also do not subscribe to cam plus.
The only issue I have with alerts is sometimes a single alert plays the sound twice, but I’ve gotten used to that. Whether that is somehow related on the backend or not, I don’t know, but I don’t think so, it has done it for the almost 2 years I’ve had these cams.
Log 1791179