Double Notifications on Doorbell V2 and Cam V3 Cameras

Cameras
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22

I agree about the annoyance, and your description still makes me suspicious about a server-side issue. What kinds of resets have you tried on your end to rule out a local problem? I’m thinking here about things like the Reset and Restart buttons in Settings for problem devices and also about clearing the cache in order to pull a fresh profile.

This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Navigate back one screen to Account and tap Log Out at the bottom.
  3. Swipe the Wyze app out of the running Android apps.
  4. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
  5. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  6. Tap Clear cache and Clear storage on the Storage screen.
  7. Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.

A problem with using “Reset Services” is that it may do unwanted things with your Smart Detection selections, so if you try that then you may need to navigate back into  Settings ➜ Notifications ➜ Manage in order to make sure your Customize Recordings screen is set the way you want.

I think what @dave27 was trying to suggest earlier was this sequence:

  1. Navigate to a device’s  Settings ➜ Event Recording.
  2. Under RECORDING PREFERENCES, select All Events and then tap Customize Detections.
  3. On the Customize Detections screen, deselect Other Motion (and possibly Other Sounds) in the NOTIFY column, then tap back to the previous screen.
  4. Back on the Event Recording screen, select Smart Detection Events (and optionally tap to double-check your selections on the Customize Recordings screen).

That may be necessary sometimes because the “Other Motion” and “Other Sound” lines aren’t available when a user has Smart Detection Events selected. Your selection on the Event Recording screen determines what destination is available:

  • If the Event Recording screen has Smart Detection Events selected, then tapping Customize Recordings takes the user to the Customize Recordings screen.
  • If the Event Recording screen has All Events selected, then tapping Customize Detections takes the user to the Customize Detections screen.

If all that was the case, though, then I’d expect you to be reporting that you’re seeing a bunch of unwanted “Complete Motion Detected” notifications. I don’t think that’s what’s happening here, but it might be worth checking on your problematic cameras, just in case. I’d still probably try a profile refresh and then log/ticket if the issue persists.