I’ve tried Wyze Support a few times now, but there seems to be a problem with the Zendesk window. It keeps spinning. So I am trying the forum to see if I can find a solution and put a stop to the double notification banners on my iPhone.
For about two to three months now, I’ve been getting double alerts/notifications per event from the Wyze app on my iPhone. Each time Wyze captures an event with one camera, it sends two alerts to my iPhone instead of just one alert. My iPhone is 13 Pro and it is updated to 18.4 iOS. My Wyze app is updated to 3.4.0 (11). The firmware for all the hardware are updated: Outdoor Cameras (two of them) are updated to 4.17.4.427 and the Base Station is updated to 4.16.4.523. There are no third-party notification apps on my iPhone.
What I mean by double notifications per event, for example, a car drives past the cameras (there are two Outdoor Cameras), I should—normally—get two alerts, one for each camera. But I’m getting four alerts, two from each camera. When I look at the Events list, there’s only one event, but I have four banner alerts on my iPhone. We are not missing Events, I checked by sitting and watching and counting events and alerts.
So when we have six events (ex. cars, people, leaves moving, etc.), we should get 12 notifications, right? Six notification banners from each camera x 2 cameras = 12 notifications. But we’re getting 24 notifications.
Is this a Wype app error or an iPhone error? I don’t get double alerts/notifications for any of my other apps (ex. mail, text, phone, calendar, productivity, etc.). Just Wyze, and this is a fairly recent “bug”.
When I reached out to Support today, April 8, 2025, I “chatted” with the Wyze AI bot and was told that this problem was most likely the Descriptive Alerts which are turned off by default. That was the first time I had heard of this because I am a “free member”, I do not subscribe to any membership plans with Wyze. The account owner in my household is a Cam Plus member, but according to my app when I went into the “Descriptive Alerts” setting, I was told that in order to adjust the “Descriptive Alerts”, I had to first subscribe/pay to the “Cam Unlimited Pro” tier. At this point, I’d have to assume that my app does not have “Descriptive Alerts” turned on.
What else could be the problem? How do I stop the double notifications? It looks like I’m not the only one, which makes me feel better knowing I’m not going crazy with those stupid notifications. But does anyone have any idea on how to fix the problem? Thank you.