Double Notifications in Wyze App

Wyze App
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1

I’ve tried Wyze Support a few times now, but there seems to be a problem with the Zendesk window. It keeps spinning. So I am trying the forum to see if I can find a solution and put a stop to the double notification banners on my iPhone.

For about two to three months now, I’ve been getting double alerts/notifications per event from the Wyze app on my iPhone. Each time Wyze captures an event with one camera, it sends two alerts to my iPhone instead of just one alert. My iPhone is 13 Pro and it is updated to 18.4 iOS. My Wyze app is updated to 3.4.0 (11). The firmware for all the hardware are updated: Outdoor Cameras (two of them) are updated to 4.17.4.427 and the Base Station is updated to 4.16.4.523. There are no third-party notification apps on my iPhone.

What I mean by double notifications per event, for example, a car drives past the cameras (there are two Outdoor Cameras), I should—normally—get two alerts, one for each camera. But I’m getting four alerts, two from each camera. When I look at the Events list, there’s only one event, but I have four banner alerts on my iPhone. We are not missing Events, I checked by sitting and watching and counting events and alerts.

So when we have six events (ex. cars, people, leaves moving, etc.), we should get 12 notifications, right? Six notification banners from each camera x 2 cameras = 12 notifications. But we’re getting 24 notifications.

Is this a Wype app error or an iPhone error? I don’t get double alerts/notifications for any of my other apps (ex. mail, text, phone, calendar, productivity, etc.). Just Wyze, and this is a fairly recent “bug”.

When I reached out to Support today, April 8, 2025, I “chatted” with the Wyze AI bot and was told that this problem was most likely the Descriptive Alerts which are turned off by default. That was the first time I had heard of this because I am a “free member”, I do not subscribe to any membership plans with Wyze. The account owner in my household is a Cam Plus member, but according to my app when I went into the “Descriptive Alerts” setting, I was told that in order to adjust the “Descriptive Alerts”, I had to first subscribe/pay to the “Cam Unlimited Pro” tier. At this point, I’d have to assume that my app does not have “Descriptive Alerts” turned on.

What else could be the problem? How do I stop the double notifications? It looks like I’m not the only one, which makes me feel better knowing I’m not going crazy with those stupid notifications. But does anyone have any idea on how to fix the problem? Thank you.

2

I posted this about a month ago, and received no support. Where is the Wyze Support?

3

Officially it’s at https://go.wyze.com/help, since this is primarily a user-to-user support community.

I read your more recent post about problems with Support. What other browser(s) have you tried? I notice that your other topic mentions Firefox, and I was just able to use that on Linux to get to the ticket initiation form. Since you’ve had the patience to wait this long before updating this topic and using the phone isn’t a great option for you, then opening an e-mail ticket is what I’d be inclined to do (and how I generally prefer to interact with Wyze Support).

ticket This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct..
  4. :point_up: Repeat Step #3 or enter yes. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. When the “No, I want an agent.” option appears, enter no.
  6. Enter product.*
  7. Enter other.*
  8. Enter ticket.
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

information Note: A log is not the same as a ticket.

A frequent user complaint is the absence of follow-up from Wyze following the submission of a log from the app. If you choose to submit a log, then Wyze's system will generate an e-mail message to you with advice to contact Support if you need help, because the engineers will have access to the logs, but Support agents do not. You can include a Log ID when you create a Wyze Ticket in order to connect a log to an expanded description of an issue in a ticket, and that's information that the Wyze Wizards may be able to pass along to the engineering team, but those seem to be two separate systems, and it's important to understand the difference.

A relevant Help Center article goes into more detail.

When was the last time you rebooted your phone, and what kind of troubleshooting have you done? I’m thinking here of things like

  • navigating from the Home screen to Account ➜ App Settings, then clearing the cache, closing the app, and trying again
  • clearing the cache and then logging out of the app, forcing it closed, then re-launching the app, logging back in, and trying again
  • clearing the cache, logging out of the app, rebooting the phone, and trying again
  • uninstalling/reinstalling the app

Not being an iOS user, I put those in the order of easiest to most extreme, and that’s where I think I’d start with what I know so far. I also sometimes tag @Antonius and @habib, because I trust them and know they both use iOS.

Also, when you get the double notifications, are they true duplicates (identical time stamps, titles, and message texts)? You’ve been detailed in your explanation so far. I’m just wondering what additional detail might be helpful for other community members who might see this.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

4

Can’t help. I don’t ever turn on Notifications. :upside_down_face:

5

“Can’t be arsed.” I get it. :roll_eyes::wink:

Thanks for taking the time to respond anyway!

6

As I have stated somewhere previously, occasionally I get double notifications on random cameras. It is hit and miss and I haven’t been able to pin point the source. I am inclined to chuck it on Wyze servers. For whatever is worth, I haven’t noticed the issue lately.

7

I’m on android and have not seen dups (except early on with Descriptive Alerts). But I have seen more than one in the notification bar all within 1 minute. When I first saw this I assumed it was a dup but closer inspection determined it was multiple events in a 1 minute time frame. I think what is happening is the camera says the event is over (no movement) then seconds later there is movement and a new event is started. Unless you look closely the events look the same.

As @Crease suggested look closely at the time stamps.

As an aside Tp-Link gets around this issue by having a selection that says “only allow one notification from this camera every 5 minutes”. I’m not saying this is the solution–just that Wyze is not the only one.

It happens so rarely that it is not on my radar.

8

You are correct as long as you have a subscription. If there is no subscription than the 5 minute cooldown kicks in and prevents this.

1 Like
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I’ve occasionally seen Android users report duplicate notifications, too, and it seems to be transient and random. @PNW123 appears to be describing it as a consistent occurrence for a few months, though, so I wondered if there was some iOS-specific thing you might know about, because I’m clueless. Thanks for taking the time to check in!

Out of curiosity, where do you see this? I have just a couple of Tapo cameras that I play with occasionally but don’t usually have notifications enabled at all, so it’s not something I’d use right away but might be a good tool to have in the box.

10

I just remember it when I was playing around with a couple of their cameras about a year ago. I gave those cams to my son so I don’t even have anything to test with. I still have about 10 of their plugs but no cams.
Sorry.

11

My pleasure, I have a feeling that the OP is confusing the multiple notifications triggered by multiple events within the same time frame. For example, when I stand in front of the camera and have a smoke every time I move the cig to my mouth I get a notification, those can be confusing if they appear few seconds apart. The multiple notification bug is a bit different, the double notifications come one after the other within a split second. Since they were very random and affecting random cameras, I think they were Wyze server related. Since haven’t experienced them lately, I take Wyze has fixed whatever was causing it.

12

@ronl4625, no worries. Like I said, I was just curious because I didn’t see that option in any settings, but it’s not really on topic, anyway. Thanks for the reply!

I wondered about something like this, too, which is why I asked above if they’re truly identical copies. I feel like mentally I don’t have a complete picture of what’s happening.

13

Yeah, your guess is as good as mine :slight_smile:

1 Like
14

Hi Crease,

Thank you for your comments. I have both Firefox and Edge, but I threw in the towel and went direct to Live Chat on my iPhone.

Upon the suggestions of Wyze, I did the following:

  1. Restarting my iPhone (didn’t work),
  2. Logging out and back into the Wyze app (didn’t work),
  3. Turning off and back on the notifications (didn’t work), and
  4. Un-pairing/re-pairing one of the two cameras (using the other camera as a “control”) (didn’t work).

I am now trying your suggestion for clearing out the Wyze app cache. It will take me about 24 hours to find out if that worked or not. Sometimes the traffic on our street is busy, sometimes it’s not, and today is Sunday. So that will take a while. If that doesn’t work, then I will clear out the cache again and log out of the Wyze app and try again. If not, then I will try your third step.

When I get the double notifications, they are true duplicate banners/toasts of the events. Say, for example, a car goes by and Camera 1 detects it and records it. Then my iPhone gets two notifications. It happens like 1, 2. If both cameras capture an event and records it, my iPhone will get four notifications, with a bit of a delay between the cameras. 1, 2, then 3, 4. But there are no duplicate events or recordings. It’s just the little floating notifications that slide down from the top of my iPhone screen. It does that, even when in “sleep mode” or if I’m on my iPhone doing something else (ex. texting, emailing, browsing). The reason I can tell that the double notifications occur during sleep mode is because I get a total of 2 notifications for one event. Say only one car went by in two hours and one of the two cameras captures it. Before that period, I already cleared the notifications off of my iPhone. Then two hours later, I see two notifications so I go into Wyze, but there’s only one event.

I’m trying to figure out if the double notifications is a Wyze problem or if it is a iPhone problem, but I don’t get double notifications for anything else (text, email, other apps). Just Wyze. And only recently, within the past few months.

It’s only annoying because when I’m texting, I get blocked by the incoming notifications. It’s like a cascade. 1, 2, then 3, 4. Like, come on. Just for two events!!! Psh.

I will keep an eye on the cache thing and report back here to let people know what worked and what didn’t. Thank you for all your help.

15

Smart kid.

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The events are correct. There’s no duplicate events. It’s the notifications that float across my iPhone screen that tells me there are two or more events. See my reply to Crease. If a car goes by, both cameras will record it (and it will appear as two events, which is correct). But my notifications, the things that float across my iPhone screen says four events. For each event, I get two notifications.

17

Let’s pretend a car drives by. We have two cameras, they are positioned on the north and south side of the house (that is, one camera on the north side and another camera on the south side). The street is on the east side and runs north/south. Say a car is traveling north. The south camera captures it first then the north camera captures it. That’s two events, right? One from south and one from north. But I get four notifications on my iPhone. 1, 2 then 3, 4 (there’s a delay gap between the two cameras just because of the timing. South gets it first then North gets it. Two notifications come from South, but Wyze shows one event. Then two notifications from North and Wyze shows one event). The recorded events are correct. But the floating notifications that slide across my iPhone says there four events that just occurred. No, only two events occurred. And the pattern is like 1, 2 then 3. 4 because of the time delay between South and North. Under normal/correct conditions, the notification pattern should be 1 then 2. But for some reason, each event is triggering a double notification. Why, where, how?

I’m currently trying Crease’s suggestion on clearing out the Wyze app cache, so we’ll see how that works.

Thank you.

18

@PNW123

Copy your original post to free ChatGPT, even though not perfect, it can give you some tips to try in addition to Wyze follow-up.

19

So, it turns out you are not confused :wink: and you are getting the mysterious double notification effect. I was getting the same on some of my V3 cameras but miraculously they went away. That led me to conclude that it was a Wyze issue and somehow it went away. Looks like you got infected by the same bug I was. Unfortunately I don’t have a solution for you. You might be lucky and the issue goes away just like it did for me.

20

Yeah, like @habib, I think this is a Wyze issue, and I don’t really have a solution. If it was purely an iPhone issue, then I’d expect it you to be seeing duplicate notifications on non-Wyze apps, too.

Is it just your iPhone, though? Does the device owner also use iOS, and does that user’s mobile device also receive duplicate notifications? If not, then I wonder if removing your phone from shared user access and then having the owner delete the share invitation and then sending a new shared access invitation would resolve this. Maybe something got hosed with the share? I’d be inclined to try that and also to delete the Wyze app, reboot the phone, install the Wyze app, and reboot the phone again.

I’m running out of other things to suggest. This might still be something funky on the server side, because it seems like Wyze sometimes makes back-end changes that affect some users/devices but not all, but I’d expect to be seeing more reports of the kind of behavior you’re describing (and in the same time frame) if that was the case here.