Our Wyze Robot Vacuum worked very well for a year – until the latest firmware update BRICKED IT.
We’ve tried everything to get it running again. Wyze Support has been lame at best.
As the unit was used 3x a week, maybe the problem is a dendrited-out lithium-Ion battery? GOOD LUCK FINDING A REPLACEMENT!
Seriously, Wyze – are you even supporting this model anymore? Or are you getting out of the vacuum market completely?
Sadly, this robot vacuum is now destined for the trashbin. The experience has really soured us on WYZE.
TomG
April 1, 2023, 5:18pm
2
@thekahnhouse
I will buy it. Let me know in a PM if you are interested in selling it rather than trashing it.
Replacement batteries have been found online. Just because Wyze doesn’t sell them doesn’t mean that they aren’t available.
I found the battery from another post in this forum, but here it is again
[US $20.84 50％ Off | Replacement Original Li-ion Battery Pack For VIOMI V2 V2pro V3 V3pro Robotic Vacuum Cleaner rechargeable parts 2800mAh
https://a.aliexpress.com/_mrixCeO
Here are some photos showing how to replace the battery on a Wyze WVCR200S robot vacuum.
Invert the vacuum and remove the main roller brush.
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Remove the 4 Philips head screws holding the battery cover.
[image]
Remove the battery cover exposing the battery.
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Lift the battery straight out being careful not to yank the wires out.
[image]
Disconnect the connector by squeezing the latch.
[image]
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Assembly is the reverse of disassembly. The wiring from the battery…
Please offer a replacement battery purchase option for the Wyze Robot Vacuum. I bought the preorder version and now need to replace the battery. The only replacement option I’ve found ship from China and takes months.
Solutions for an update bricked vacuum have also been suggested. Reports from one user are that it worked.
Can you turn it off while in this state?
Either way, as a last resort, disconnecting the battery for 30 seconds could help get it out of a bad state if the firmware is still workable.
Brownwood, I have a brand new WYZE robot vacuum in the original box and three others that are in good shape. I simply went to another brand with tanks. You can have them all for $50.00 (fifty dollars) . I want them to go to somebody who needs them. You pay shipping. rbbartho@gmail.com