Wyze Vacuum not responding

Hello,

We’ve been succesffully using the vacuum for a few years. Within the past few days, the vacuum icons will slowly pulse white (which seems to mean connectivity issues). I have restarted the router and let the vacuum battery die, but it seems to be stuck.

Holding down the home button for 5 seconds does not start the resetting process. I can hold the power button down to turn on/off the vacuum, but it does not utilize the voice notification as it typically does.

It almost seems that the vacuum is bricked as it’s not reacting to anything. I really hope it isn’t.

Try disconnecting the battery for a minute in case it wasn’t truly discharged enough. Also clean the charging contacts with some alcohol (isopropyl).

where is the battery?

I have a collection of troubleshooting stuff here:

Thank you to this forum. I replaced the battery in my robot vacuum and it’s like having a new vacuum. I ordered the battery on Amazon.

. It took about a month to arrive.

[Mod Note]: Link to referenced product: https://www.amazon.com/dp/B0BZPHGTPZ

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