Detection Zones Settings not saving

Took them long enough! This could have completely been avoided had they tested the upgrade prior to releasing it.

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Is the issue resolved :thinking:

So far, everyone seems to report that it does.

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Fantastic. :+1:

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Issue appears to be resolved in the latest firmware update.

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Unfortunately this issue is now affecting the new Wyze DoorBell v2. Please keep us posted on a fix.

I totally agree! NO ONE from Tech ever responds to any major problem, evidenced by alll these complaints on COMMUNITY FORUM.

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Yep, same for me and my DoorBell V2!
Also forgets my chime setting.

DETECTION ZONES NOT SAVING: solution- DELETE each Cam not saving, & simply RECONNECT each 1 to your WIFI , then if you had LEGACY PERSON detection, RESET to " CAM LITE , EDIT PRICE, then switch on in your NOTIFICATIONS setting, turn on all.

Disconnected all cams having this detection zone issue and the problem still persists. :confused:

I , and many others had the same issue. It got rectified somehow for me, not sure how by Wyze. I do remember sending them the ā€œLogsā€ from the camera(s) and that opened a claim ticket. Did you do that?

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I still have this issue on 3 v2 cams. Not resolved. I select about 75% of the frame to be detected, save it, then leave the menu, go back and it had one square selected in the top left corner. I’ve been dealing with this and other issues with the detection zones for years. This isn’t new, it just keeps breaking. It’s been broken more often than not since I first got these cameras almost 5 years ago.

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I am still having this issue with my cam v2 with latest firmware 4.9.9.3006. *** Please fix the detection zone ASAP*** It won’t save. Whenever I reload the detection zone, I only get one selected square at the upper left corner. If I turn off Detection Zone, it won’t detect any motion tagging.

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Happened a few months back too , Mega. What a pain. They eventually got around to a fix. I guess it’s back. Open a ticket by sending log info.

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This issue is not fixed. My Wyze v2 cam (up to date firmware) just started forgetting the detection zone. I can select the entire area or any part of it, hit ā€œSaveā€, then back out and go in again to the detection zone setting, and it’s all gone. Just started doing this a few days ago June 2024.
Log ID# 1452165

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I still have a couple of V2s I use because V3s lose image detail when there’s a bright object in view. I just tested them and the detection zones update and save correctly. Firmware version 4.9.9.3006.

Not saying that this will cure your problem, but have you reset the cams?

I had the issue you had and just lived with it. I moved my cams to a mesh network and had to change SSID. When I finished, I noticed that my individual squares were replaced with one big square. That did not make me happy. A week later, I got the multiple little squares back and it works better than it used to. Seems some update occured but if I didn’t move the cams, I think the original problem like you state might still be there. There was no firmware update involved that I am aware of.

Happened before. Eventually they got around to fix it. GL.

Not exactly the same, but similar. I have a camera linked via Alexa to an outdoor siren. The siren triggers if my Wyze cam detects a person at night. False alarms last night but multiple triggers. Tried to disable person detection, which the app shows as off, but additional person triggers. Tried to disable motion detection and the app wouldn’t do it. Finally killed power to the camera.

Reset many times, no help at all.

And now motion detection won’t work at all, even with the motion detection zone turned off.

Not only that, IFTTT has stopped working with Wyze since yesterday, so I can no longer get the Wyze cam to record when the Ring doorbell triggers it, even though IFTTT thinks it succeeded.

After years of wasting too much time chasing constant Wyze cam bugs and changes, I’m beginning to think Wyze can’t keep anything working reliably. Too many products, too many rapid needless changes, too small a development team, poor dev management and weak testing.

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