Very similar issue to @Mega , but when I turn off Detection Zone I do get motion tagging (unfortunately 99% of it is the trees that I am trying to block out…).
Hopefully a fix comes soon, I don’t hold high hope for v2 cams though.
No fix for this yet. No response from Wyze to multiple reports with diagnostic dumps. I doubt the dump helps since they admitted on past occasions that the problem is on their server end.
And still broken, still no response from Wyze.
If you didn’t give the log number to a support agent then nobody ever saw them. Diagnostic logs are not the same as opening a support ticket and devs don’t respond to diagnostic logs, they just use them when they’ve been passed on to them from support or a community manager. If you’re having an issue, it’s recommended you contact support for an official support ticket and then give them your diagnostic logs to attach to the report. This allows the issue to be tracked in their internal system. The forums are mostly for user to user discussion.
For what it’s worth, I know one of the devs who was looking into detection zone issues recently. I’m not sure all of which models he was working on though, but I do know he was at least looking into the detection zone for the OG cams.
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When I submit a support ticket saying that the detection zone is not saving, all I get back is a canned response with instructions for setting the detection zone. Which lends further weight to the view that first-line support could be easily replaced by AI - if it hasn’t been already.
Diagnostic logs are not the same as opening a support ticket and devs don’t respond to diagnostic logs, they just use them when they’ve been passed on to them from support or a community manager. If you’re having an issue, it’s recommended you contact support for an official support ticket and then give them your diagnostic logs to attach to the report. This allows the issue to be tracked in their internal system.
The actual final response of Wyze support after failing to resolve the problem on their server side:
“Thank you for also submitting a log. Please note that app logs are sent directly to our engineering team to use towards improving future app and firmware releases. These logs cannot be accessed or followed by our support team. We’re working on developing a process so that we can track these logs but it’s still very much in progress.”