Detection Zone Settings Blank Again!

Tried to change my Detection grid settings and they are blank. This happened before apparently it’s happening again. It’s becoming harder and harder to invest more into the Wyze camera ecosystem when there are so many issues making my cameras useless.

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Your first solution didn’t work at all and the second solution only works temporarily. After turning off my phone and turning it on again while in the Detection Zone it comes back but when I close the app and go back into the Detection Zone it’s blank again. Just another software glitch caused by Wyze, why can’t they get their act together?!

Maybe you accept sloppy programming but I don’t. If Wyze took the time to test things prior to releasing the software then we wouldn’t have to keep submitting logs!

My frustration is not directed at you. If you took it that way I’m sorry.

My Wyze Cam V3s (4 of them) randomly lose their detection zone settings and start recording/notifying of motion outside the zone a couple times a week. I have to go in each time I start getting notifications outside the detection zone and create it again. For me this has always happened (for over a year) and it is super annoying. Why they can’t make software that saves the detection zone settings past 2 days is beyond me.

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I’m having this issue on one of my V3’s as well

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Been seeing a lot of reports on this recently, @WyzeJasonJ are you guys aware of this? Probably should get some app and cam logs

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My V3 did it again today! And Motion Tagging was also turned off by itself.

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@IEatBeans, thanks for tagging me.

@Resist I am sorry this is happening, I will get this reported to the team can you submit a log the next time it happens so I can pass that up also.

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My outdoor cams turn detection settings OFF at least once a week, on their own

What firmware version
and
app version 1os or Android?

Firmware 4.17.4.140
Android

Firmware 4.36.9.139
IOS

This issue happened yet again on the same V3 camera!

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No logs since @WyzeJasonJ requested them. Need logs for the developers to solve this. Thanks! :slight_smile:

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Ok, all 5 of my cameras lose detection zone setting every couple days… Here are the logs for two of the cameras…

LOG ID: 670743
LOG ID: 670747

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Getting so tired of having to put my phone to sleep then wake it just to fix the detection zone blank issue. Seems ridiculous that we have to provide logs when all Wyze has to do is use one of their own cameras to see the issue. Or better yet properly test App updates prior to releasing them, so the bugs are caught and fixed before we have to deal with them. Seems like every new update has issues. Here’s another suggestion, stop adding new features and just focus on fixing bugs.

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Mine are all working now, tested 4 WCO cams, (v1 and v2 WCOs) and a few v3s and a v2. All working, all retained theirs saved state.

And yet mine just now did it again!

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Yes, I’ve had to deal with Wyze issues for so long I know the troubleshooting steps.