Can anyone tell me why the detection zone is not saved in Cam 2 ?
I am using Wyze Cam v2 (with the latest Firmware version: 188.8.131.52).
While setting up the Detection Zone (Camera Settings → Detection Settings → Detection Zone (On), I found it is not saved, even though the Detection Zone setting screen tells that “This will be saved automatically”
Steps to reproduce:
0) Open the WYZE app on the phone
Select and save a Detection zone less than the default full screen
Wait for few seconds to allow sufficient time to save
Go back and close the app and re-open the app and navigate to the Detection Zone screen
The detection zone is found reset to default full screen
The detection zone should be found saved as done in step 1 above.
I would try doing a factory reset on the camera. If that doesn’t help, keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you contact Wyze Support for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them that it’s already resolved.
I had the same problem with my detection zone not saving and going back to the undesired position. I found a fix.
Set up your detection zone to where you want it. Quickly go back out of detection settings, go to advanced settings>motor controls>reset position then click “reset”. When it resets, it will default to the position you last had it in.
If u don’t quickly reset the position, the camera will automatically go back to the original “undesired” position.
I hopes this helps.
Hello Wyze team - I am having the same problem as noted herein since I update the App yesterday.
I can’t set Detection Zones with the V3 as the grid with the image is not showing up. Also, when I try to toggle detection zone the changes would not save. Eventually, I had to turn notifications of to prevent all the alerts from cars and people who walk by.
I can’t set detection Sensitivity for the Outdoor Cam. They are all set at the number one, and when I try to changes the sensitivity, they would not save. Now, I don’t get any notifications from my Outdoor Cams.
I have tried deleting the App and reinstalling it, and I am running the latest firmware on all Cams (of which I have 9). Also, I am using an iPhone 12 pro and I am running the latest software version as well. I think this needs to be prioritized as it makes it difficult to achieve the objective of the cameras.
i did a chat w Wyze today about this - no real ans yet.
They need a way to REVERT to previous version in cases like this.
I agree- It’s making WOCs pretty useless.
Now, I notice the ‘Cam Plus’ has disappeared too!
What a MESS- Don’t they have BETATesters who have WOCs?
The Outdoor cams seem to be a poor stepchild as far as Wyze support…
Hi all - finally got detection zone to “save” – happened to get interrupted after re-doing grid - but, after that several secs of pause those magic words " Save" popped up (upper right screen on Outdoor V2) – and, Voila!
Now prob is getting Sensitivity set right - Cam picked up teeny barely visible movement of hanging plant (dozens of 6sec vids) BUT completely ignored the giant pizza delvy human;
did NOT record anything til person was handing pizza at doorway --skipped stairway &walkway to door! – plus completely stopped recording as soon as pizza person moved a cpl feet from door