Despite of push notification changed to different sound, default sound is still present

I followed the instructions as the following:

1. Open the Wyze app and tap on the Account tab.
2. Tap Notifications, then Push Notifications.
3. Tap Notification Sound.
4. Adjust the sound to your desired setting:

    • System Default: Matches your device’s OS notification sound.*
    • Wyze Sound 1, Wyze Sound 2, or Wyze Sound 3: Unique sounds for the Wyze app.*

HOWEVER, the default sound still sounds but not the designated sounds I chose.

Please advise. Thanks

Welcome to the Forum, @jjade! :wave:

I’m chiming in partly for selfish reasons, because I’ve never been able to make any of the Wyze app sounds work as the notification sound for the app, even after taking a look at @spamoni’s detailed suggestion in a related topic. I use custom notification sounds for other Android apps (and individual contacts), so changing the notification sound itself isn’t the issue—at least not for me. For me, the issue is that none of the Wyze app’s notification sounds have ever played as an actual notification: The only time I’ve ever heard what any of them sound like is when trying to select one within the app itself.

Thank you for asking this question again! :grin:

This broke after an app update a while back. Just go into your phone’s settings and set a notification sound from the phone’s sounds. The setting in the app no longer seems to work.

It has never worked for me, “bro”! :wink:

Yeah, I think that’s probably the real solution. It’s the most flexible, and I’m surprised that Wyze has kept the (apparently) broken sounds feature in the app for so long. I haven’t tried any of the v3β app versions, so now I’m wondering if it’s still included (and still broken)…. :thinking:

Heh. When I first set them up about a year ago, it worked. It reverted to the system sound (even though android said app provided sound, and Wyze still showed Wyze Sound 1) at some point a few months later, I think after an app update. At that point I was only able to fix it by uninstalling and reinstalling the app.

Then a few months later it happened again, definitely after an app update, and this time I could not even fix it with uninstall/reinstall. Decided why waste time troubleshooting when I can just find a system sound to use (my hesitation was just that I was “used” to the wyze sound, but now I’m used to the system one). Has been flawless since.

Well almost flawless, it does still frequently send the my custom system sound 1.5 or 2 times (sometimes just 1). It also did that when the Wyze sound was working, and with the default system sound when it was doing that. Others have reported the same, but not a big deal. None of my other non-Wyze notifications ever send it more than once.

There used to be an issue that when you installed a new camera, all notifications started showing the wrong time (I think it was Pacific time, so they all showed a few hours off), which could only be fixed with uninstall and reinstall. I think that has been fixed, I haven’t noticed that in a long time and I did have to replace a camera a few months ago.

NOTE - do not uninstall the app if you are still on the 2.X version. That likely means your device is not compatible with 3.x and you can no longer do a new install of 2.X!!

That’s one step I haven’t tried, but the app’s notification sound is pretty low on my list of Wyze annoyances.

Yeah, that seems to be the most sensible solution from my perspective, especially given the flexibility of Android.

That’s weird, and it makes me think of how the Wyze Watch gets 2 different notifications for each camera event even though the app is showing only a single notification. Although I’ve reported that as a separate issue, what you mention here makes me wonder if it’s related somehow…. :thinking:

I don’t recall experiencing the camera notification time zone situation you described.

Honestly I’m glad I changed to the system sound, I found one that is still clearly audible and different from all my other sounds, and just barely “urgent” enough, but not nearly as long or intrusive as the Wyze ones.

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Yeah, that Wyze Sound 1 seems unnecessarily long, especially the overall cadence and the time it takes to get to that final tone, but I still would’ve liked to’ve had the opportunity to test it. :man_shrugging:

Hey, Dave27, to be clarified, what does your “system sound” refer to???

I cannot use the phone Settings/Apps/App management to CHANGE any sound at all (I’m using Android 12 version). I only have either On or Off toggle for notification, but there is none option to customize sounds. My experience with my apps and my android phone. Changing alert/notification sound or not depends on individual app (e.g. I’m using Google Message as my default text messaging app, and I can assign each contact with any sound I choose. Some other apps do come with the options for the users to change the notification sounds).

Are you using android 12?

I’m on Android 14 but had 12 and it was the same there, I’ve been able to customize my sounds on android since I first started using it (like 6 or 7 from what I remember), even on my old Samsung which uses a different user interface. Instead of tapping the toggle button, tap the app name (in the settings for app notifications). In there you can change the sound, enable/disable vibrate, etc.

When you see “app provided sound” that means you’re setting it in the app itself. But if you change it to one of the default system sounds, it will override that.

Some apps just redirect you to the system notification settings when you tap to change notifications in the app, others like Wyze have their own menu that is then supposed to forward the sound to the system, those are the ones you’ll see “app provided sound”.

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You should be able to do this with the Wyze app or most any other app, even without using a third-party app (here I’m thinking of something like Zedge). I primarily use Android 13, but I can do this even on my Android 10 device (and, as @dave27 said, the ability to do this has been around even longer than that).

I find the easiest way to get there is to…

  1. Long-press the app icon in the launcher (e.g., the Wyze app icon on the home screen).
  2. Then tap App info in the menu that pops up.
  3. On the App info screen, tap Notifications.
  4. Tap to select a notification type (e.g., WyzeMessage).
  5. On the resulting screen, you may see a Sound line that you can tap and configure, or you may need to scroll down (swipe up) to see and tap Advanced in order to expand that section and make the Sound option visible. (I have to use this second method on Android 10 but the first on Android 13; I don’t recall how Android 12 handles it.) That’s where you can select from sounds that are already available on the system (what the OS is already seeing) or navigate to add your own custom sound (like if you’ve downloaded or copied an appropriate audio file to your device).

thank you both Dave+Crease. However, mine still doesn’t have the options like you described:

Not sure WHY???

Then, it brings up this screen:

That’s frustrating. I would guess at least part of the reason is that you’re using a Samsung device (at least it appears so based on the bottom navigation bar in the image you included) with the changes Samsung makes to Android on their devices. This is what I see on a Motorola moto g7 running Android 10:

This is what I see on a Google Pixel 4a running Android 13:

As I understand it, both of those are near-stock Android. One of the things that I really like about Android is that it allows a lot of freedom for customization. The flip side of that means that individual device manufacturers often build their own changes into the operating system itself, which means that Android versions of the same base number aren’t really always the same (i.e., it’s not the same type of consistency that iOS users expect to experience).

Just to continue to share the difference, back on my Android 10 device, if I tap the Notifications line on the App info screen, I see this:

Then if I tap the first WyzeMessage line, I see this:

On that screen, I’d then tap Advanced to expose Sound where I could tap to make a sound selection for notifications.

In your case, I’m wondering if a third-party launcher or some other notification management app would be required in order to customize your Wyze app notification sound. (I mentioned Zedge in an earlier post only because that’s what I’ve seen family members with Samsung devices use in the past, but I don’t have any personal experience with it on my phones, and there may be better alternatives, so I don’t want my mention misinterpreted as a recommendation.)

What brand phone? Maybe it has a custom UI (they pretty much all do) with different way to get to the sounds. Probably just a matter of googling your phone brand/model and see the steps to get to it.

Thank you Crease. I understand what you said " individual device manufacturers often build their own changes into the operating system itself, which means that Android versions of the same base number aren’t really always the same."

I can check Zedge out…

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OnePlus Nord 200. For some reason Waze sees my phone as Samsung. That’s kind of like the condition Crease described for Samsung

Your phone is not running Android per se. It is running OxygenOS. You don’t have the ability to customize some system settings such as Android Notification Channels.

:open_mouth:

It’s great budget phone and won many awards. :+1: But some of the Android customization features users talk about here are locked down on phones and tablets that use modified versions of Android, such as OnePlus phones.

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