Really?
It looks like this for me. Maybe try a different browser?
Only the letter “A”
Help… I got a new router and set up a new SSID and password.
I had to reset and reinstall all my cameras, now it seems that I’ve lost my free Cam Plus upgrade… 
I’ve been a beta tester (app) for the last few months now.
Is there anything I can do to get it back?
TIA.
Cam Plus is linked to your account not specific cameras. ie: You could have 14 Cam Plus subscriptions and no cameras at all.
There was no free upgrade,do you mean trials or just the transition from CMC?
Check your account on wyze.com under Services.
So is Cam plus not going to work on the Outdoor cam. I bought two licenses that I have not activated but was planning on using them on the outdoor cams but that does not seem to be an option.
Not yet.WYZE says they are working on it but remember, they worked on the WCO for two years.
1 Like
only one, the higher price. that is why they called it “Plus”!
Hi
I just paid for Cam Plus annual suscription but I have not been able to add my cam to use this service because the app says that I dont have any cam available, my cam has RSTP firmware, is it the reason?
Well, because I was already enrolled, my cameras were “upgraded Cam Plus at no extra cost for one year”
Now I’m back on the 14 day free trial. My free upgrade is gone from my account.
So the upgrade was free for the first year. Now I can’t even re-enroll, it says I have 2 licences available, but when I try to add them, it says that I have no cameras… There’s a glitch…
The upgrade was not free for a year it is at no additional cost, meaning you will continue at the CMC price for a year before the price goes up, however you should still have CamPlus if you did not cancel it
So… I didn’t have to pay for the upgrade… Kinda sounds like a free upgrade for a year to me.
Thanks for the link, I followed it, it says that I have 2 cameras enrolled etc. Along with billing info and such, but after reinstalling the cameras, they’re back on the 14 day trial. If I enroll them again now, it’ll be at the full price… I know it’s just a few $$, but I had it, now it’s gone. I don’t know how to get them back the way they were… Maybe I’m just blind.
I will tag @UserCustomerGwen or you may have to call support
Wyze Customer Support (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
1 Like
This would be a support issue. I’m sorry, I don’t have that access, @Roald. We apologize for the trouble!
Thanks for the quick response to all of this, both of you.
I think I know what’s going on.
On my account page, after it says that I’m enrolled to Plus for the two cameras, it says:
“To access new Cam Plus features, update your app and firmware to the latest.”
I am on the beta version of both… Not the latest production versions, could it be that that’s messing this up? I could leave the test group and go back to the latest versions, I can flash the firmware back too, you showed me how to do that… And see if that fixes it?
Thoughts?
Resetting the camera will activate the trial once, I believe. But I don’t think that will be a solid fix for this. I’d recommend contacting customer support but you’re welcome to try your idea! I’d love to hear the results. 
when will I receive order 003151672 thanks Jim Brooksher
Yes it is. Cam+ requires x.156 or newer firmware.
1 Like
You’re playing a word game so, sure, no additional charges = free. You still pay $1.49 <> free.
Your problems are part of another problem WYZE has created. Enrolling new cameras into the free Cam+ trial whether you want it or not.
Well one interesting thing: The missing fragment error is back on all the cams subbed to Cam Plus but the others are not. I thought this was taken care of months ago on just the old CMC?
Also of note: lamps turned on remotely and raccoons trigger Person Detection but cats, birds, squirrels and PEOPLE do not. Haha. Just my observation since this switched over.
Also why did you do away with Saturday phone support and chat? We don’t even have the option to email them anymore.
1 Like
Thanks, I’ll try the customer support route first, if that fails, I’ll try the opting out thing.
Whatever happens, I’ll post the results here.
Thanks for your input.