Can't enter Cam Veiw/settings in APP

Cameras
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Screenshot_20260305-083649
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Stuck here.. even when I put it next to the Router.

Same for the all my Wyze Cam V3

IMG_20260311_125710_476
IMG_20260311_125710_4761920×2560 738 KB

it moves to this position I can’t get to the controls to move it

I’ve done reset works for 30secs and back to that

it’s on Firmware 4.50.16.6614

My DUO CAM doorbell connects fine.

Bad firmware?

2

It looks like you’re viewing multiple cams at the same time. There is a known bug with current firmware/software that limits you to 4 or 5 cams. There is a beta firmware/software that solves it, but in the meantime if you turn off auto livestream on the favorites tab, then load just that cam, you should be able to get the live view and move the camera around, etc.

3

Tapping on the Favorites tab does nothing..

I can turn off the camera’s but can’t on the doorbell cam

When I tap on the Camera it goes to loading but stuck at Step 3of3

Thanks For the Reply

Rob

4

I imagine that @dave27 was suggesting that you navigate from the app’s Home screen to  Account ➜ App Settings and disable Autoplay Video Live Streams to prevent the app from trying to automatically stream any cams on the Favorites tab when you open the app…at least until the fixes that are currently in beta are released to production. Trying to load multiple simultaneous streams can sometimes be problematic, though the beta reports seem to indicate this is getting better.

5

found that setting is off.

can’t access just at loading screen and Step 1of 3.

I can play the Recent Events .

only the Doorbell cam works

1 Like
6

When did you last clear your in-app and OS-level caches?

This is how I tend to clean my account caches on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to  Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Swipe the Wyze app out of the running Android apps.
  3. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
  4. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  5. Tap Clear cache on the Storage screen.
  6. Back up one screen (back to App info) and then tap Open to re-launch the Wyze app.

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.

Sometimes I stop at just clearing the in-app cache, but occasionally I’ll do the OS-level app cache, too.

7

You seem to be running beta firmware. Are you running the latest app (potentially the beta app as I think it may be needed with that firmware)?

Was there a reason you went with beta firmware over the latest stock one?

May want to raise this in the beta thread if you’re running the latest beta app and it still isn’t working.

1 Like
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Good call! :+1:

I don’t see @expresswavesbc’s app version mentioned here, so that may actually be the problem.

9

APP Version v3.10.6(753)

if this is not the Beta where do I get it or can I roll back the the stable Firmware as it was working fine

Thanks dave27/Crease

1 Like
10

That’s the most recent (as of this writing) production app version, so you probably have two basic options:

  1. Join the beta app track in Google Play Store. See Become a Beta Tester for more detailed information about that. Update to the current beta/RC app when you see that become available to you.
  2. Download and flash an older production firmware to your Cam. If you choose to do this, please note the following:
    • Step 4 of the instructions for Cam Pan v3 currently advise renaming a “folder”, but what you really must do is ensure that you’re copying the relevant .bin file to the root directory of your microSD card, and it’s probably a good idea to have nothing else on the card.
    • Use a ≤32 GB card formatted FAT32. Optionally, you can create a single small FAT32-formatted partition on a larger card, but it’s probably easier to use a smaller capacity card for starters, if you have that.
    • After flashing, navigate to the Cam’s  Settings ➜ Device Info ➜ Firmware Version ➜ Automatic Update and toggle this  OFF until you’re sure you want to proceed with the next available update (or just plan on updating manually through the app unless/until you switch this back on).
    • Navigate from the app’s  Home screen to  Account ➜ About ➜ Beta Program, deselect all devices for which you want only production firmware in the future, and tap Save.

Unless you have a compelling reason to use the beta app and firmware and are prepared to experience, report, and troubleshoot problems with software/firmware that’s still being tested, then you probably want to choose option 2. If you welcome instability and are willing to accept the consequences, then option 1 is probably the easiest short-term solution.

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So weird about to flash it back and noticed WyzeBeta app installed which I never did ..

But still can’t login in stuck at 1 of 3 Secure connection.

and thanks for this info

Rob

1 Like
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Note that you need to either have BOTH production app and production firmware, or BOTH beta app and firmware. Don’t try to mix them.

13

I’m having the same problem with my OG. It’s done it before and recovered but it started to do it again yesterday.Also it seems to be missing many events as well. I’ve checked for times I knew there was activity outside and there is no recording for known events. Cleared cache etc .

14

You mentioned in another thread that reset services worked - was that for this same issue?

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What app version did you see when checking  Account ➜ About within the app or when checking the Wyze app’s Android  App info? If you had previously opted into the beta app channel and have Google Play Store set with Enable auto update , then Google Play Store will try to keep your phone updated to the latest Wyze app version, whether that happens to be a beta or production app at a given time. That’s been my experience when I’ve enabled the public beta channel, anyway.

You should be able to check in a browser to see if you’re currently enrolled by visiting the App Testing page for the Wyze app in Google Play Store, and the main Wyze app page in Google Play Store might also tell you, as long as you’re logged into your Google account for that browser session. You can also leave the beta program on that App Testing page if you choose.

I don’t think this is entirely accurate. What’s been my experience is that if the production Wyze app version is newer than the most recent beta app, then that’s what Google Play Store will install on my Android device, and even with the production app I can see and install available beta firmware for products I’ve selected in the app at  Account ➜ About ➜ Beta Program. In fact, I enabled the option to get beta firmware on Cam Pan v3 just a few minutes ago, and two different production versions of the Wyze app are offering me the choice to install the latest beta firmware.

I agree that it’s generally a good idea to keep those tracks separate, if possible (or it seems like that should be the case as a matter of general principle for stability and safety), but it appears that this is not what Wyze has chosen to do.

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Not usually but I know with the current beta firmware, you have to have the beta app. And for the current issue to be fixed, I believe the beta app alone won’t fix it, so for this case just wanted to ensure this user was in synch.

Yes I agree, play store will give you the newest app, if you’re enrolled in beta and production is the latest, that’s what you’ll get. But right now I believe beta is the newest.

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Oh, yeah, they have that disclaimer for the most recent RC app and the batch of firmware versions for several devices that was released at that time. Good point. They also did not include that same disclaimer for the even newer Cam Pan v3 beta firmware, which seems like an oversight.

What I was trying to communicate is that it’s not necessary (or even always possible) to use the “WyzeBeta” app for installing beta firmware, because sometimes the production “Wyze” app is the most recent app version available even when the most recent firmware version for a given device might actually be public beta channel firmware. That’s just the way Wyze’s practice seems to work.