Has to be an issue related to AWS issue they had and the firmware.
My Cam Plus notifications for person detection have stopped on one of my Wyze V3’s. Other v3 seems to be working fine as well as my v2s.
Notifications are set up and instead of person detection I just get motion.
When I turn off Cam plus (remove license) and use the legacy person detection that works fine be it I only get 12 seconds.
Have done the normal remove license add license power down etc. I have also flashed the latest firmware to see if that would help but nothing. Camera is outdoors at height so not the easiest to access.
@Wyze needs to be looked in to further and sorted please. I will when I get the time get the ladder out and see if I can flash an older version of the firmware.
My V3 hasn’t worked reliably with Cam Plus since 11/3. i’ve tried all the options, and contacted support, and done all the options 3 times. I’ve submitted logs, and keep telling them in the UI that there’s a vehicle, or person, or pet in the video and no help.
I’ll try support again after the new year, but I’m due for a couple extra months of CP (for free)
Ive been having the same problems the past 2 days. Glad to see im not the only one. I have cleared app cache, logged out and back in several times. Ive also remove CamPlus licenses and reapplied them. Nothing works. I have tons of “motion” flagged notifications. But none for person, package, vehicle, or pet. My dogs and cats are setting it off all day and i get the videos, but just says motion. Heck FedEx came and pulled in my drive and walked up to the door and left a package. 3 cameras cover that area and all just said motion. There has to be an issue in the cloud services on AI detection.
So update from Wyze. The Wyze wizards (3rd one on ticket) will be closing my ticket as they have gone through everything they can, even though they would of know that has they read my ticket and updates to it.
It will be escalated to “higher escalations and engineers” who will provide an ETA to review the logs as the Customer support do not follow or provide support, Im not quite sure why I pay for Cam Plus at the moment and who knows how my issue will be tracked and if I will get an update. Hopefully someone else is having more luck then me.
Also Wyze avoid the fact I point out the forum posts.