Cam Plus AI Events Not Working

I did. I mentioned it above. Each time they went through the normal (to them anyway) nonsense of verifying firmware, software, restart, etc.

I explain to them the cameras are working fine. They all detect motion, every bit of motion. They just don’t detect a vehicle or person any longer. The UPS guy dropping off used to be detected as a vehicle first, then a person when he/she got out of the truck. Now its just motion that you have to search for. I believe the AI works on their end, not mine. If that is not true, please correct me. They had me upload a log which I don’t think they are going to do anything with. They said call back in 7 days. I really don’t want another one of these conversations with them.

I opened a ticket and got a reply that they would reply in 48-72hrs

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This continues as an issue except that it is now occurring intermittently. When a known person event occurs and I don’t get an Alexa announcement, I start checking video find prolonged periods where all events are motion without any AI tagging. I have sent countless video clips to Wyze and the issue continues. I believe it’s a combination of firmware and cloud server malfunction and Wyze has gotten too corporate to address it adequately. I fell into the Wyze trap over 2 years ago and look what has happened. Remember Facebook beginnings? Remember Wyze beginnings? So much for corporate altruism. Amazon will own Wyze in less than 5 years.

I have ticket raised with them, so far been asked to do all the things I have already done even though have stated what I have done.

I would be interested to see if anyone uses the Wyze Beta app as thats what I use?

Hey all, i have an update that isnt probably what you all want to hear, but i still thought i would share…

Ive been fighting 2 issues.

1- AI flagging on Events in the app has been intermittent. Most times it just flags everything as “motion”

2- I get an error message in the settings on the app, under the Notifications settings. It says that notifications wont be sent, until i enable them in the Even Recording settings, and then you can click on the link and it takes you there. However, in the Event Recording settings, i have Detects Motion enabled. This error wont go away, unless i select Detects Sound and then go back a screen to the Notifications screen and the error is gone. Then i clear out the the main settings screen. Then when i go to the Event Recording screen, it shows the Detects Sound is disabled. Then when i go check the Notifications screen, its fine and the error is gone. This has been happening on (1) V2 and (2) v3’s. I have a mix of V2, V3, and Outdoor cams. Its wierd, but its isnt happening on all of them. I am running the most recent public firmware versions on them. One V3 is doing this all the time. If i go look at the settings, its randomly going back to having the error message. The other two cameras are less often. Ive done everything i can think of, and last night i resorted to 2 last measures. Not sure which one was the fix, but hoping to maybe save you all the same headaches…

I took one of the cams that was more frequently giving me the error message, and i did a full reset of it, assigned one of my CamPlus licenses to it, everything setup fine and no error (fingers crossed), i waited and let it run all night, and the other 2 that were giving me errors, have not done it yet. So, i dont know if firmware was flaky in this one and was somehow causing issues in the cloud with others…?? Not sure how or if that would even be possible. For transparency, i have my 13 cams at 3 different locations, and the three that were giving me this error were 3 of 6 at my home. I got notifications thru the night of my cats and dog in the shop and in my back yard, the pet AI detection is still 50/50. But i walked around the house and in my shop and it detected “Person” flawlessly again. I had a few cars drive by last night and it detected them correctly. It also detected me this morning when i walked around and drove off to work, on all cameras. So…

I have been using the Beta app. I had tried going and installing the standard one (basically replacing the beta one) and saw no change in the issues. So, last night i deleted the apps completely off my device. Then did a fresh install of the standard app from the app store. I was getting event notifications to flag with AI again, but i dont see how the app could have been affecting that. I think i will stay clear of the Beta app. I have been a Beta tester with Apple for several years and have a Dev license. I understand beta testing involves issues at times. But, after this issue, i dont think i want to put my home security at risk, to be their R&D team anymore. But thats just me.

Anyways, im back up and running like before. Wish pet detection would flag more accurately, but i keep sending in data to them. Hope this maybe helps someone and maybe keeps them from getting so frustrated that they throw it all in the dumpster. I had a ticket open, but have yet to hear back from Wyze. So, hopefully sharing this helps all of you. Not sure if 4.36.8.15 on the V3 or 4.9.8.746 on the V2 had bugs and thats what i was fighting, or a corrupted install, or what. I made the above changes at approx 11:30pm CST on 12/30/2021. Not sure if maybe Wyze even could have been making changes in the cloud servers at the same time and ironically fixed it… Wierd that the other 2 cams that were buggy are now fine, after resetting the 1. Anyhow, sorry so long, but i hope its helpful. Happy New Year!!

So Wyze want to replace my V3 camera which is not great as I live in the UK and they will not ship here. I have passed on the two forum posts that I an am aware of.

See what they say next.

I may remove the beta App also. Had only recently joined. Although I do have the standard app installed on another phone which also did not get any notifications/detections.

I am not using beta firmware. I do not have detects sound turned on with any of my cam plus cameras, just detects motion. I have no issues with errors, just the AI failures that are not working again and now all tagging is motion. I don’t believe we should have to make any changes or adjustments to keep AI working correctly and uninterrupted. This is a huge failure on Wyze behalf and we suffer the consequences for it.

I agree. (knock on wood) i hope mine keeps going. So far this morning im getting proper AI flagging on notifications, other than the typical 50% error rate on pet detection…But, whatever was causing the settings on several of my devices to switch on thier own, has stopped. I still think its all a cloud error on thier end. Have yet to hear back from them on the ticket i opened. The silence speaks volumes.

Something happened today. I’ve done nothing to the single V3 cam that the Cam Plus is assigned to. It is now detecting and reporting people 100%. No vehicles have driven past it today, yet…

I have two V2 with CamPlus. No AI detections for a week now…

I have tried restarting the cam and removing and re-adding CamPlus but nothing working. Everything is updated. I’m unable to unplug them as I’m not home.

So update from Wyze. The Wyze wizards (3rd one on ticket) will be closing my ticket as they have gone through everything they can, even though they would of know that has they read my ticket and updates to it.
It will be escalated to “higher escalations and engineers” who will provide an ETA to review the logs as the Customer support do not follow or provide support, Im not quite sure why I pay for Cam Plus at the moment and who knows how my issue will be tracked and if I will get an update. Hopefully someone else is having more luck then me.

Also Wyze avoid the fact I point out the forum posts.

@db2 probably worthless advice for now but maybe for the future I have smart plugs connect to all my devices makes the turn off and back on easier when your not nearby

I considered smart plugs on all of my cameras also but since they can be turned on/off in the app, I use rules to schedule on/off times. What persuaded me against smart plugs was the added demand on my wifi network. I don’t have gigabyte wifi service or gateway. The less wireless devices the better for keeping my network stable. My next upgrade will be to gigabyte wifi and gateway.

Back to no AI today… not even one. The motion is detected and recorded, just no AI detection/notifications.

Something is happening on the Wyze end… Today, I got over 100 AI detections of “Person”. Unfortunately they were cars. I shut off notifications. Ugggh…

My notifications have been slightly better but I still have a couple of cameras that aren’t getting AI events, they are just “motion” events. I gotta think that progress is being made. I hope. I pray.

I’m still not getting proper CamPlus AI events on my V2s since about Dec 27. Before they used to be 97% correct, now it’s like 15% correct and vehicle detections is very very bad.

Also when I get the notification on my phone, it always says “Motion”, but then I go into the app into recent events and it will show the “AI” event (when it works), or I have to refresh for the “AI” event to show in the app, like it’s delayed.

I have deleted and reinstalled the app, removed and added my cameras for CamPlus, restarted cameras, power cycled cameras.

Is everyone else back to normal ?

I’d say I’m 85% back to normal. I still get some stray AI notifications that show up as generic motion but for the most part things seem to be normal again. I’d like it to be perfect all the time and I’m hoping someday it will be.

I would say I’m maybe 75% back. Still not getting accurate package detection, my dog is 50% pet and 50% person, vehicles are hit and miss and true person is about 90%. The latest issue is Alexa announcing person detections 15 ‐20 minutes after the event and not in the order the person passed the cameras. This one has to be an AWS server issue.

So my ticket with Wyze went along the lines of try all the actions I have already done be it each agent does not read the ticket and you have to explain it all again.

Once that was done and did not solve anything I was told to submit logs and my ticket will be closed. I should look out for any updates that may or may not get pushed out. Wow brilliant.

My worst camera out of the 2 V3 is 10% for person and the better one of the two is about 75%.

Most defo not hardware related.

I have 2 v3’s that are outside in the New England cold that seem more prone than my WCO’s. I have found a quick but not permanent solution when they get ‘stuck’ is to unplug the camera for 5 mins. Once they are plugged back in and online PD functionality seems to return to normal for a few days. Hardware or software? It shouldn’t matter because it shouldn’t be happening.

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