Cameras no longer connect away from home

What cameras are you getting? I am thinking about replacing my Wyze Cams with Ring Cams. I love my Ring doorbell.

Agreed!!! I have heard ZERO from them and it’s been going on for months. No issues for years. I will never recommend their cameras. In fact, I will be sure to pass along the lack of customer care and to not waste their time buying them. The very least they could have done is keep us updated on whether they are even looking into it or not, but to just go silent and not respond to your customers is terrible customer service, and shame on them.

I have 4 V2 none of them are able to load video when away from home, I have a V1 still working fine, hope they will fix it soon I am replacing some to ring camera now.

They are IGNORING THE PROBLEM. It’s said that for at least 2 months now. It’s ridiculous.

Yet, there are people on this list that are trying to help… instead of answering some simple questions, you’d rather bitch and moan… The last question I asked you and have not heard a reply is:

ā€œDo you have another high speed Wifi connection you can connect to… like a friend, neighbor or family member? And try it from there while connected to their Wifi?ā€

Next, do you have any of your cameras that are shared? If you don’t, share one & see if that other person can see your camera from their Wifi.

I think this called ā€œyou get what you pay forā€ because I have some other problems with v3 and v4, one example is motion detection problems with v3, etc. I have couple of other cameras from other companies that don’t seems to have so many problems.

You could be onto something. :thinking:

Len,

With all due respect, I appreciate your help and suggestions, but yes, I am bitching. It’s been MONTHS with no response from the company. I’ve had my cameras for 4+ years and had NO PROBLEMS until this. I’m working and doing other things and I can’t sit on this site and email back and forth etc. all day. I’ve tried everything. I have cameras shared TO ME from someone else and those pull up no problem. Mine pull up SOMETIMES but very little. I want Wyze to resolve this. They don’t say anything about whether they’re even working on it. Nothing at all. I pay for Cam Plus and I can’t even live view when I leave my house. Defeats the purpose of having cameras. My WiFi signal is excellent to answer your question. It’s the same (if not better) than it was and like I said previously, no problems for 4 years.

But I am appreciative. But Wyze customers should not have to try to figure their problems out on a forum. Wyze’s needs to address the customer complaints and issues.

There’s someone over at reddit r/Wyze group who found this same problem on Comcast Xfinity and came up with a solution. It involves disabling a Comcast security option. Here’s the link.

Good find. Hope it works for those with issues.

I wonder if this is related to:

@schreck31 did you manage to solve your problem?

Has not worked for me

Bummer. There was a slight glimmer of hope. :frowning_face:

Posted today in Fix it Friday again.
We have been unable to replicate this but know it is affecting many. We have reached out to some of you to help us. If anyone has a camera affected by this and it is easily accessible, please replicate the issue and send in a log, post the log number here and we will push a firmware to the device that will allow us to get the type of log we need. We will then have you create microSD card logs and have you email them to us. If you are willing to do that let me know. Start with sending us a log and giving me the log number.

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

Too bad they don’t make house calls.

And I am glad I am not one of the users that have that big issue. :grin:

This is huge! Thanks for this post.

Like those affected,I have had this issue since late Feb.

I’m from Canada and use Shaw but they use the same routers as Comcast. I’ve got the XB7.

The workaround worked for me. THANK YOU!

For Shaw users, if you don’t see the Advanced Security in the Shaw Ignite Home Connect App click the HOME icon at the bottom, select PROTECTED BROWSING and turn that off.

Edited: Doh, spoke too soon. Still pooched. :pensive:

Xfinity is my ISP but I am using my own cable modem/router. I have connected to my cams in California from New York and other parts of the United States via Verizon LTE and other Wifi connections without issue.

I have Xfinity and I do not have advanced security enabled so, sadly, this fix will not work for me. :frowning:

I’m assuming you are using XFinity Gateway XB7 or XB8, correct? If yes, can you screen capture some of the settings in 10.0.0.1?