I have Gateway XB7. What specific settings should I be looking for in 10.0.01?
So disabling the firewall entirely on the xb7 through the Web interface seems to have resolved things for me. Rather than clowning around some more, Iâve just enabled bridge mode on the xb7 and am using my TP Link setup behind the xb7 for wifi and firewall.
I suspect what broke things was a firmware update pushed out to the xfinity routers that doesnât play well with how wyze does camera connections to the live feed. Sadly, disabling the firewall is isnât going to be a very good option for those who are using their ISP provided xfinity routers for wifi.
Thanks to all whoâve been posting helpful suggestions!
Sections of Firewall, Software, Hardware and Advanced section. It is highly likely the Firewall section is the main problem.
You can try what @boosty mentioned by going to Custom Security and try disabling it first to see if the camera work first. Once you are able to confirm that is the culprit then you can start narrowing down what you can do afterwards.
Iâll try that next. Thank you for the suggestion.
Under custom security, it was the very last box to check to disable firewall.
I donât suggest running for too long like this and I would definitely suggest you leave your computers turned off while youâre doing this test.
I suspect like myself, after disabling the fw youâll be âfixedâ.
Good luck!
If you have to disable the firewall to make things work, why not just get your own router and connect it to your modem?
Just if someone is keeping trackâŚ
I have no issues viewing cams with AT&T. I can view from Europe or from down the street over wifi or 5G. I was hoping someone narrowed down the issue by finding the provder as the cause.
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Has this problem ever been resolved?
I hope it has. With issues with V3, I wonder if V4 would fare better.
So far only @boosty confirmed to fix this issue after disabling his XFinity Gateway firewall router. I have no clue what happened to @dgorenz @30maribryant @schreck31.
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No, this issue has not been resolved. Cannot view cameras until you disable them off in the app and then re-enable them. After that things work fine until you exit the view screen. Next time in, you have to do it all over again in order to view.
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I have tried everything that has been suggested by everyone but I have not disabled my firewall as suggested by @boosty. That might resolve the problem but do I really want to disable my firewall? Thatâs my concern right now. And, I continue to have the same problem with my cameras. It does not matter whether I have excellent 5g coverage or excellent WiFi coverage at a friendâs house. Once I leave home, I cannot livestream my cameras without restarting them first and, as mentioned by others, once I leave the screen I have to restart them again. If I want to quickly check to make sure I closed my garage door when I leave my house, I have to restart that camera and by the time I can livestream I am a couple miles away from home. If disabling the firewall is the fix, Iâm not understanding why I can get past my firewall once I restart my cameras? How is that possible? I do read every post and I really appreciate all the suggestions so far.
Disabling the Xfniity firewall is certainly not a proper solution for those that donât have the luxury of a secondary firewall/wifi router to use, but it definitely resolves the issue so itâs a problem with how the Xfinity FW is handling the traffic when the Wyze cameras connect.
A firewall looks at the traffic and either lets it pass or blocks it from passing. Itâs pretty black and white there. What isnât black and white is why it works immediately after a reboot of the cameras and then just stops working. What also doesnât make sense is what changed to make the Xfinity firmware (assuming you have an Xfinity router) have this issue in the first place. All of these things that donât make sense combined is probably Wyze canât figure it out either. Youâd basically need to packet capture what traffic goes out after a reboot of the Wyze cams when it works, then do another packet capture after it stops working and see what traffic is being blocked / dropped to figure this out.
Iâd love to know if this issue is specific to Xfinity routers. It seems to be so far from those that have responded to this thread.
Doesnât seem right, but the other way to âfixâ it is to buy another wifi router, set your Xfinity router to bridge mode (bypass firewall and wifi) and call it a day. I donât think itâs fair people should have to spend money on a new router and I also donât think a lot of people have the knowledge to even know how to go into their router as well. It just sucks for everyone affected.
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I think if XFinity Gatewayâs firewall wonât whitelist Wyze then I donât think this issue will be resolved. Maybe Wyze can contact XFinity to have it resolved, but who knows how long that will take. On why it works only right after you restart the camera, maybe it accepts a new connection for certain amount of time and then it blocks it? IIRC @Antonius has XFinity as his ISP, but he uses his own router so he doesnât have this issue.
I donât know what else option you have in âCustom Securityâ. Can you screen capture that part? Maybe you can keep your firewall up and then whitelist Wyze.
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The reason I believe it is something on Wyzeâs side is that the cameras continue to monitor and alert me, no problems there. It is ONLY the video feed access from the app when you are away from the home network. Disabling and re-enabling the camera and the feed works fine (until next visit to the app).
All the while the cameras record and send me motion alerts, so they are obviously still connected through xFinity.
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Antonius,
Log #1419918 was submitted. Cameras functioning and alerting fine but video cannot be viewed on the app while away from home network without disabling and re-enabling the camera from the app.
Like huntermmei, I still get the alerts when I am away from home and motion is detected so my cameras are still connected to my Xfinity WiFi. I just canât livestream until I restart the camera. Makes no sense. These cameras worked fine for years up until about three months ago.
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If youâre using the XB7 modem and tired of rebooting each camera individually to gain access to live view, you can log into your app, select the home icon, then go to protected browsing and enable, then disable that feature. This will give you access to all your cameras temporary until next visit to the app
