So I open up the Wyze app tonight and then select our Doorbell cam to view it and… up comes a CAM Plus 14 day trial screen. There are links to legalese and a caution that by tapping “Continue”, you’re agreeing to supplemental terms.
But no way to opt out!?! No way to reject the terms or trial and get to our camera.
Force-closing the Wyze app and attempting
to again get to our Doorbell cam goes right back into the same trap.
I’ve heard of strong-arming by attorneys but this is no way to treat customers you respect.
You’re right, there should be a ‘decline’ option, especially after all this time!
However, there really is no more risk using Cam Plus than not. In both cases the same servers are used for the cloud recordings. The difference is Cam Plus records until the motion stops instead of only 12 seconds, and applies an AI to the resulting recording to try to identify whether it was a person, etc.
At least they don’t sign you up for automatic renewals. But they do spam your email a bit to try to get you to sign up.
You can unbind it from the camera under Account tab > Services > Cam Plus > Edit (may be a slightly different path for trial licenses).
P.S. – Just click on @Customer’s link to see one of the previous discussions.
That’s beside the point. If you’re offering terms and legalese, it stands to reason you should also offer a simple opt out button on the same screen…. or why bother with publishing the legalese in the first place if there isn’t actually a option?
Apologies - I certainly did not mean “you” personally either. That was the generic “you” - as in a genetic person caring how a company is run. And yah, I realize nobody from Wyze is in this string so far.
That didn’t work for me. I force quit the app several times. I could not get to our doorbell cam without getting trapped by the same trial screen. And there was no back button.
We’ve already done the CAM Plus trial and several of our V2 cameras remain grandfathered by Wyze cutting off person ID when they didn’t want to pay the licensing fee for what used to be a 3rd party algorithm.
As a practical matter, Wyze is now holding our doorbell cam hostage to its “trial”.
If you’re on android, swiping up from the bottom of the screen brings up 3 buttons, one of which is the “back” arrow.
Clicking this button on that screen makes the cam plus offer go away. No idea if a similar mechanism exists on iOS.
Thanks - not on the iOS version. When you go thru the back option under Android and again click on the same camera, does the trial offer persist? Force-closing the app under iOS does not help - the forced trial returns again.
Confused how this is holding your doorbell hostage? You don’t have to use the features and the rest of the thing should work as usual. It’s not much use without person detection so it practically requires CamPlus anyway. One reason I haven’t bought it (the main reason is it’s ugly as hell with no way to know where to press).
The legacy person detection only applied to V2 and Pan Cam, so I’m not sure what you think changed other than the forced trial?
Not sure why you’re confused. But almost everything you said does not apply. Why there is such a Wyze-apologist sub-culture here for clearly poor customer treatment?
We cannot simply open the app to view the doorbell camera. The “trial” screen blocks it. That is “held hostage”.
Since the only activity at our front door is people, we don’t need people detection. We tune the sensitivity and that’s it.
I guess everyone has a different idea of “ugly”. The doorbell cam looks pretty uninstrusive and clean to us and is so small anyway. And if someone can’t figure out that pushing the bell symbol is the doorbell, they’re not likely bright enough to be worthy of us opening the door anyway.
I never said the V2 Cam legacy person detection changed.
Hello People and @Tuna of post #9 about the difficulty of finding the exact time of an event in a recording. It would be nice if some kind of search feature were built into the app in a future update. Until then maybe a binary search will work for you. Checkout Help finding Vandal of work vehicle. Look for post #3.