Since I have them, my cams were going on and offline rather regularly but a week ago they began to disconnect more and more often, to finally, all together, stop to connect to the Wyze app at all. It was January 21st 2025 in the morning. Maybe it was a Trump decree? … Just kidding! Easy one!
I tried all the steps proposed, rebooted modem, router, phone, uninstalled and reinstalled the app, made sure about the firmware being up-to-date, tried to reset and setup again two of the cams but the setup wouldn’t go through the last step, where it confirms connection to Wi-Fi and to the app.
So now, none of my cams are working. I see them in my router but they won’t get online in the app. My router is a D-link Dir 3040, with split 2.4 and 5 bands with my cams on the 2.4 band. My cams are within 13 feet from it. All my other devices are working very well.
I even reinstalled my Little Elf cam and it connected perfectly… It’s a savior.
My cams are pan v3 and my phone is an up-to-date Pixel 6 Pro. The Wyze app is the latest available on Google Play Store.
The last time I had major difficulty reconnecting a Wyze device to my LAN, it was an original Plug, and the key for me seemed to be turning off all of my 5 GHz Wi-Fi capability entirely (temporarily) in order to force the phone I was using to connect via the 2.4 GHz band that the device would use. If I was in your situation, I’d do a factory reset on one camera, force the phone onto the 2.4 GHz Wi-Fi band (by disabling the 5 GHz radios on the router and any other access points), and attempt setup. If that works, then I’d do the same thing with the remaining cameras and then re-enable the 5 GHz Wi-Fi service.
Like I said, I splitted the 2 bands and my cams are forced on the 2.4 band. And I also factory reset 2 of my cams and redone the setup process which won’t go through the last step when it finally connect to the app. None of my cams can go online anymore. It happened for all cams at the same time. Nothing else changed… And I did nothing special… It just stopped working. I talked to customer support, they don’t know what it is, they escalated it to engineering… I wonder if I’m alone with that problem at the moment …
Right, I understood that, but I didn’t see any mention that you forced your phone to use the 2.4 GHz band when you attempted setup. That’s what I was suggesting, because that’s where my hangup was when I had a frustrating experience. My phone was preferentially attaching to the 5 GHz band, so the Wi-Fi negotiation/connection for the device kept failing because the device has only 2.4 GHz capability. When I (temporarily) turned off 5 GHz completely, the setup and Wi-Fi connection for the device proceeded without any further complication.
I can confirm that this is true, although I wonder why Wyze did it this way. After all, the setup already asks which 2.4ghz band the camera is supposed to connect to; and this is conveyed to the camera via the QR code (or via bluetooth).
You’re right, I thought you were talking about the cams. I tried with my phone on both bands… Although my phone had always been on the 5 band before and it was working fine. Apart from frequent on and offline reported by many users. But it shouldn’t be a problem anyway. My little elf is working being on 2.4 band while my phone on the 5 band. I’m telling you… I really believe I tried everything… But thanks for your intervention… I could have missed it… Like I could have missed something else… It’s very intriguing…
Ok… I see… What I tried was to get my cam online in wyze app while my phone also on 2.4 band… It didn’t work
In the setup process you are asked to what network you want to connect the the cam. I choose 2.4 band like I did before for my 4 cams while my phone on 5 band. But I didn’t try to set them up while my phone on 2.4 band since it worked before without doing it… I’ll try it right away and come back. Thanks
The router set up is the same as it was when they were working… They connect to it.i can see them in the router interface… They have an ip. It’s the app that is the problem. They won’t go online… When I do the set up process, it connect to the router, it’s to the app that it won’t connect… The very last step of the setup. When they say to wait, that it can take a minute. This is after it connected to the network you specified in the previous step. My security setup is default modern router setup. I have two choices WPA2 personal and the default WPA-WPA2 personal… It was always on that setup… I’ll try on WPA2 only and come back.
If it seems like the cameras connect fine and it an app issue and you’ve already tried resetting and putting your phone on 2.4ghz, have you tried uninstalling and reinstalling the app, or perhaps try a different phone or tablet?
Yes… I tried WPA2 only and it’s the same… Connect to the router but not to the app…
And yes, I uninstalled and reinstalled the app many times… I also tried an older version of the app… No change… and yes on another device… Btw, I had it on 2 devices and they stopped on both devices at the same time… I suspect the android security update or something like that but no… The other device is not android … I
t was working then not… That with nothing changed on my set up… It’s a mystery…
I think it has been narrowed down to something with your internet connection then. Some communication with Wyze is being blocked, perhaps by your router, perhaps by your ISP’s network. Are you using a VPN of any sort on your router or phone? Does that D-Link have any sort of “advanced security” in it - maybe a firewall you can decrease the sensitivity of (which typically in reality actually just disables or de-sensitizes pattern and blacklist type stuff, not the actual firewall itself).
If you can set a phone up as a hotspot temporarily you could see if the cams will setup successfully through that (give it the same name and password as the home wifi, and temporarily disable the home wifi). If it works, try turning that off and home wifi back on and see if the cams work then, might just be something with the setup that is getting blocked then it will work after that.
None of that… Like I said, it stopped alltogheter without me changing anything to my router. My isp is not blocking security cam… According to wyze engineering, it would be related to the app or firmware… I had an error code they are investigating…
I wonder if anyone else had the same problem with pan v3 around the same time… January 21st
Easy one!