Have (1) camera with Firmware Version 4.36.10.4054 needed to restart/power cycle every 4-5 days now.
It’s located outside the house but under the shade. We have several similar cams and they are working fine so far.
Is there anything I need to do to solve this problem?
There are many users here in the Forum that advocate for regular power cycles on cams that have a tendency to go offline. Users have speculated that it could be a loss in network connectivity due to poor WiFi signal, router behavior, network intereference, or Cam memory leak. The cause has yet to be pinpointed.
I have all of my cams scheduled to power cycle every night. I plug all my cams into Smart Plugs. The Smart Plugs can employ onboard schedules or can be actioned to turn off for a brief period and then back on by Rules or Routines.
Many here use Smart Plugs for their cams so that the cams can be power cycled and reset remotely without the need to handle the cam or power adapter.
Can you describe the problems you are having that require restarts?
Also, have you tried a Factory Reset on the v3 that needs restarts?
Hi,
Thanks for your feedback.
There was no error shown. Basically, I can’t view anything and it just says the cam needs to be restarted.
I have not yet tried the factory reset. Will try later.
Please understand that a Factory Reset will require you to reinstall the cam. You don’t have to delete it from the app. If you just run a new install setup it will save all the settings from your account and your event video history will remain.
This is my first foray into the forum as my two Cam Pan V3s are regularly losing network connectivity. I am gratified to see that my solution to use smart plugs with these two cameras is not new here. Thanks for giving me the idea to set my smart plugs up to power cycle every night. I will report if there are any further interruptions in connectivity. I also have a few Cam V3s and four OGs but I have yet to encounter any connectivity losses with these. Hopefully these concerns will be addressed in future firmware updates or at least explained to our satisfation.
There’s something really wrong if you have to power cycle. Its not a good way to go about it. Its more like having to keep hooking a car battery up to a charger constantly.
I understand that its all you can do.
But, I’d recommend trying to view the cam from some other device and application. Specifically one that will keep trying to connect hourly or so.
If it doesn’t go on that way then there’s some major connectivity or hardware issue.
But, say its from wifi signal quality then power cycling really shouldn’t be used to fix that. Just buy something to increase the signal to it, reposition it, etc. To fix it properly.
This has been an ongoing problem. Every week it’s something…People need to realize that these are not “real” security cameras. I would classify these devices as “for entertainment purposes only” cameras. “You get what you pay for !”
Cams going offline has always been a topic of discussion here in the forum. I have always power cycled my cams on a schedule. That started three routers ago when I was using a rinky dink walkie talkie router. I have since upgraded to a three node Mesh Pro router and have absolutely no offline issues. I still power cycle all my security cams (16) on a rolling schedule, but the remaining 10 cams don’t get power cycled and don’t go offline.
The PanV3 has been notorious since its release for reports of going offline. I know that previous FW updates have had changes to address connectivity. I have 4 PanV3, all that power cycle every night, and have not had any offline issues. Just make sure they are off for at least 30s so the RAM clears.
I don’t think it’s due to wifi signal quality as the furthest one is connected to a wifi extender’s separate network and other devices using said extender (such as the smart plug) do not lose connectivity at all. The other one is connected to the main router’s wifi signal and I have an OG cam that is plugged into the same smart plug and the OG has not lost connectivity yet. It well may be that the Cam Pan V3s have recurring connectivity issues. All Wyze cams I own get their FW updated as soon as new ones come out. As a comparison, my Reolink wifi cams have never lost connectivity and are only inferior in the night vision aspect, in my experience.
Thanks for that info regarding offline issues. I just set my smart plugs to turn off at 2359 and come back on a minute later for the two Pan V3s and will keep this forum apprised of any further offline issues.
A quick update and hopefully I don’t jinx anything. Ever since the latest FW update (4.50.3.4240 - Apr 24, 2030), my two Pan V3s have not (yet) lost wifi connectivity and just to test its reliability, I also deleted the scheduled shutdowns by the smart plugs so they’re basically on 24/7. I realize it’s only been a couple of days or so, but so far it’s looking good and I’m hoping Wyze has finally fixed the wifi connection stability issues, at least with this camera.