Me, too.
@WyzeDesmond is monitoring our thread,
Any progress to report?
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Iām also having this issue. Commenting to stay involved. Just happened the other day I got new WiFi and now canāt get any of my lightbulbs to work in the app.
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I would also like to add that no matter the power status of the bulbs (whether the lamp is switched on or off), they show up as āOnā within the Wyze app.
Bulb 1 - No Power - āOnā
Bulb 2 - Power - āOnā
Bulb 3 - No Power - āOnā
Seems there is no apparent progress. Is all hope lost?
It really is ridiculous how nobody responds let along any updates
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If I was a startup company I may have to use Freelances. Iād spec the project and they would deliver. The trouble with using Freelancers like this is technology changes radically and source code has to be conpletely refactored/designed to deal withe such as āmatterā being introduced. Legacy products suffer. I am certainly in no position to know anything about what Wyze does or anything about their coders. So there can be many reasons why there is not much response happeningā¦
B
I am deeply disappointed that there is no update on this issue that began in May of 2024. Absolutely unacceptable.
If youāre just joining in from Google because your v1 bulb doesnāt work:
A) Wyze is aware it has bricked your 2019 Bulb; there is no point in diagnosing if you cannot control your bulb after a wifi reset.
B) You should contact Customer Support and insist upon a replacement.
@WyzeJasonJ @WyzeDesmond - The lack of communication around this issue is as anti-Wyze as it gets. āBe Friends With Usersā is written on the office walls, the handbooks, but it surely cannot be on the minds of every employee at Wyze or an update would have been issued.
I have three 2019 bulbs. They all worked fine until yesterday. The power went off for about 2 minutes. When it came back on, all of my devices re-synced, except for the bulbs. In the past, when power went off, the bulbs eventually re-synced but not until their ārulesā went into effect. They would stay on after the power outage, and then stay on until their schedule started/ended. However, yesterday they never did anything except stay on. I removed them from the app and tried to add them. To no avail.
But, in my case, I have plenty of bluetooth plugs that I picked up from Home Depot last year when they were blowing them out at $5 for a 2-pack. So, my solution right now is to just use the bulbs in a light and use the plug to turn on and off.
In the end, I just wonder to myself why I keep punishing myself with their crap.
Probably because, the less they respond, the easier the problem is to just go away.
Iām getting told thereās nothing they can do. Iām out of warranty and even though itās on them since they wonāt fix this bug they wonāt give me replacements or credit. 
trash.
Just adding mine to the list of owners with the same issue with 2019 bulbs. I have 7, of which 2 still work. All others show same issue of āregistered but unresponsive.
Any attorney among us that would like a nice Class action case?
Thomas
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I just joined the team. I have one of these 2019 that stopped working some time ago without any change to my network. I tried resetting and everything without success, so I removed the bulb and kept it in my garage.
Yesterday, I received a message saying that there is an update to my bulb, did the update to v1.2.0.384, and voilaā¦ not able to control it anymore. Same network settings, same everything. I tried resetting, Iām a nerd, so I have Androids, iPhones, and different routers, and does not work.
I do the setup as a new device, It connects, I set the light bulb name, it shows in the app, my Alexa says that I have a new device but Iām not able to control it. Like 3+ minutes later the bulb start flashing again like it is ready to setup again but if I scan the wireless networks around me, the light bulb wireless SSID that we have to connect to setup is not available. Light stops flashing again some minutes later.
Iām able to ping the light bulb, if I turn the light off, ping stops responding, if I turn the light on, ping starts responding. I was really impressed by how fast these lights connect to my wifi because pings respond almost instantly when I turn it on.
@WyzeJasonJ @WyzeDesmond, are we able to put back an old firmware version?
Iāll be playing more later using old routers, WEP and No Wireless encryption, port scanning the light bulb, etc.
One thing is for sure, wireless settings are not the cause of the problem because the bulb (including the one that was in my garage) connects to my wireless network, responds and Iām using the same wireless settings for 4+ years.
1.2.0.384 (March 4, 2024)
- Updated a certificate
I do not know what kind of certificate this is, but was this firmware that bricked our light bulbs.
I was thinking that the update that I did yesterday was released years ago, but was in March.
Very surprised and disappointed that there is still no response or fix from Wyze re this issue. We bought these products in good faith and expect the manufacturer/distributor to act in good faith.
This is hurting the wyze reputation. Iāve recommended many people to buy/use Wyze products in the past but have stopped because of this lack of response.
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At the very least Wyze should have immediately withdrawn the firmware update for that product to avoid the BRICKing more devices and maybe customers.
@WyzeDesmond @WyzeJasonJ - Please Help! You guys are my last hope.
I am having the same issue as 309524. I updated the firmware on my pre-2019 bulbs go back to the pairing mode after a succesful setup.
I am completely exhausted from the Wyze Support. My ticket number is 3844826. Please help escalate this issue and get the bulbs fixed or replaced. I am an all time Wyze customer but this incident is having me question the brand loyalty.
It seems to be a well known issue and still hundreds of people are left without a solution.
Given Wyzeās mishandling of this issue, I now passionately warn family and friends to avoid all Wyze products.
Until Wyze provides a genuine, transparent update, my confidence in this company is shattered. If youāre affected, DEMAND replacements for your faulty bulbsāanything less is unacceptable.
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Having the same problem. I noticed there was an update to this thread 21 days ago. Any chance thereās news?
I am having the same issue. Here is a summary of my experience for anyone at Wyze that would care to take on this issue affecting many of their loyal customers.
Gen 1 Wyze Bulb
- Connected to Network #1, working as expected
- Updated bulb to beta firmware 1.2.0.384 (only listed change in firmware notes is āUpdated a certificateā). Bulb still working as expected.
- Need to move bulb to new Network #2
- Factory reset bulb to change wifi network. After several attempts, bulb eventually pairs in app.
- After pairing, both app and Alexa confirm bulb has been added to system/network.
- Bulb switches to full brightness but shows in app as On at 1% brightness.
- Bulb does not respond to any power/brightness changes in the app.
- After approximately 1 minute, bulb returns to slow flashing (pairing) mode but still appears connected in app and remains connected to Wifi.
- Even after turning off power to bulb, it shows online in app.
I am happy to do whatever to assist Wyze support in getting to the bottom of this.
I have already submitted a log for one of the affected bulbs: Log ID: 1738053.
I also currently have a support ticket open: [Wyze Ticket 4244242]
I realize it is not a high priority for a company to support legacy hardware like this, however when the company itself is responsible for causing the problem, I think a company that actually cares for itās customers would want to resolve the issue. The last thing our world needs is more unsupported tech thrown in the landfills just because itās easier for a company to tell itās customers to buy the newer option instead of fixing the problem.
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