Is anyone out there from Wyze? Does anyone from Wyze care? I have been a loyal customer of Wyze for a long time but this has rendered all of my 2019 bulbs useless. I would really appreciate some sort of customer service resolution. Am i to expect that my Wyze products will simply stop working after a period of time?
1 Like
Welcome to the forum.
You will need to call into the support line.
This is a user-to-user forum only.
If somehow your bulbs are less than 3 years old, ask for a warranty replacement.
I had same issue but regular troubleshooting methods would not work. As you look around the forum, you will see issues with 2019 bulbs. For the price I paid in 2019, it was less grief to buy newer bulbs from another vendor or buy the newer bulbs from Wyze.
It is a good thing Wyze is not in the automobile industry, they would be out of business. Who ever heard of a manufacturer say you product is out of warranty so we are not going to fix the issue. They did something to make all of the bulbs not to work once they were disconnected. Mine worked fine until I changed my router name and password. Now it wonât work. It connects to the app and appears like it did before but it wonât turn on and off. Wyze has a bad business model. They need a better tech department and management that is willing to step out of the box to get things accomplished.
What I find interesting is that there is no response from WYZE. Other than the âWe will look into it.â response there is never a resolution. This is not a current problem as this situation goes back a few years.
This leads me to only two conclusions.
- They really cant solve it or choose not to.
- This was done intentionally as to move people to purchase the new bulbs.
One of the replies from Wyze mentioned that this probably wasnât due to any app upgrade or Wyze back office change as there were no noticeable drops of the 2019 bulbs immediately after any of the changes.
I find that reply to be intentionally misleading. There would be no noticeable drop after any of these changes. The problem would occur at a later date when you lose power, router shut down or change, or try to install bulbs that had been in storage.
To the end user this would just appear to be a random failure of an electronic device. Only users that had a large number of these would realize that it wasnât a random failure, but a bug or lack of support on Wyzeâs part.
Then multiple users report the defect and all have the same symptoms, and same triggers. Are we to believe that Wyze cant solve this? Or just maybe Wyze doesnât want to solve it? Is it possible that there are back office expenses when running two parallel bulb servers?
What better way to no longer support a product. Just make them obsolete at random times.
Just sayingâŚ
Seems funny that all you have to do is install an old version of the app, and they mysteriously show up and work again. You cant add new wones, but the old ones still work.
I agree 100% with everything you have said. I also want to add that Wyze bricked my original outdoor cam with a firmware upgrade a couple of months ago.. Their recommendation was to reinstall the old firmware. After realizing their screw up why did they just not put the old firmware back out as an update so we could get our cams back online. All I can say is everytime they take one of my devices offline due to updates that is one less product of theirs I have. I replace them with other manufacturers. Eventually they will be out of my house.
I have been using Meross products longer than I have been using Wzye and I have probably twice the number of their devices. I canât even tell you when the last time I had a firmware update on any of them. I have and use their garage door controllers on several types of openers, one way and two way wall dimmers and several wall plugs. They just keep on preforming flawlessly. To bad they donât have any cameras or my problems would be solved. Just ordered two of their color smart bulbs. We will see how that goes.
To bad Wyze has been trying to grow but lack in support and service. You canât have one without the other. They boast 75 products, I just wonder what troubles they have put into those. There were a few like sensors they stopped supporting, I wonder about the scales. I think they have 3 of those now. Oh well I will use what I have and as they die I will find replacements unless they decide to stand up and take control.
I also have to think that this is their way of slowly getting rid of old products. Canât say I blame them, but the approach is just wrong.
I have a set of color bulbs that I purchased just under a year ago. Just installed them. They needed an update. Took me three days to get one of the two updated. Second one just refuses. I ended up taking a look at the bulbs, they are the 2023 models⌠Purchased in 2024âŚ
Along with that, I also have the Mesh router, not the Pro, the plain one. It works, but I will NOT recommend it for anyone. Support is absolutely as worthless for it as it is for the bulbs. Just had a ticket where I was told to do a couple of things, I replied back with a question, they replied back to me with a half answer that did not address my question and closed the ticket.
My problem is being resolved by replacing the Mesh with an entirely different company mesh, ASUS. As I will also be replacing my bulbs. I will probably keep the cameras for now, only because they havenât given me issues.
EDIT: this just happend with another pair of 2019 bulbs. The one with the older firmware (1.2.0.273) worked fine. The one that was up to date, failed to work. It happens from the very beginning of the network setup, when you canât connect your phone to the bulb on the first try.
âââ
I believe this hasnât been discussed but apologies if it has. There might be an issue for the bulbs that were up to date with the latest Wyze firmware. Older firmware works fine: bulb connects, then updates firmware and is fine.
I just went through this whole thing tonight and found this thread as a consequence. I moved to a new place a week ago and was setting everything up when the bulb just wouldnât work.
The first bulb would successfully go through the install/network setup process only to reset itself and pulse. I was never able to control the settings of the bulb. This was updated to the latest firmware and worked just fine up until last week.
THEN I tried another bulb and it was fine. This second bulb had been in a box for years so I hadnât updated to the latest firmware. Like I said, I did the whole process with this one and once it was setup a message popped up saying it needed an update. I did the update and can control the second bulb.
This whole thing is kind of absurd.
Iâm having the same problem. Found an older bulb with older firmware and connected fine and was not controllable. Turning on âSun Matchâ generates a message popup the says âa firrmware update is required to use this feature. Pleas upgrade and try again.â I running 1.2.0.384 and it says Iâm up to date.
Lost 8 bulbs to this issue. It all started when I changed my WiFi password and had to rejoin all my Wifi devices. I only run into an issue with these Wyze White (2019) bulbs.
I bought new Innr zigbee bulbs. Course zigbee always just works.
Log: 1821782
Edit included log file
I have the same issue. Started yesterday after I changed my wifi password.
I have the exact same issue as everyone else. How do I get Wyze to fix it? Iâve tried every troubleshooting method listed and wasted so much time.