Updated the firmware on my 2019 White Bulb and now I can no longer control the light in the app, and random flashing at all hours

My Wyze 2019 White Bulb stopped working after upgrading to the latest firmware yesterday and even though I managed to connect it several times, once it’s been added in the app I have no control over the light whatsoever.

And as an added bonus, my bedroom light begins flashing like a slow strobe light randomly all day and all night.

This light has been working perfectly without a single problem since I bought it in 2019 all the way up until the firmware update yesterday.

I tried rolling back to some older Wyze app versions on my android, but nothing works no matter what I try.

Is there a known fix for this issue, or does Wyze now owe me a new bulb after bricking my perfectly working one with their recommended firmware update?

Yeah, I don’t care about this problem, but I do like your profile pic, intriguing! Welcome back to the forum, the nosy minder thing sez you been away for awhile. :wave: :grin:

Known problem and no solution. Search the forum…

Wow, how did they publish a public firmware update without catching this? Was the QA department on vacation that day? Honestly, I’ve had nothing but problems with this stupid bulb for years and this is for sure the last straw with this company’s poor software delivery.

This bulb is going straight in the trash and I’m deleting this horrible Wyze app forever. For anyone else facing the issue of Wyze bricking your fully working devices, do what I did and head over to Amazon and pick up a Kasa smart bulb. They’re running a coupon on them right now and I got mine for like 8 bucks. Good luck out there, peeps!

Not sure about this. I don’t have these bulbs, just some color bulbs. Seems Wyze is concerned that more and more bulbs are going to fail as this firmware gets installed on more of them or as more users try to re-add bulbs and then they fail, which really seems to create the problem.

Added my thoughts to another post -

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Yes, I imagine the folks at Wyze are sweating pretty hard right now. I’m picturing a massive wave of angry customers as they slowly each realize that their products have been bricked, and an escalation when they realize it’s Wyze’s fault AND to top it all off, there’s pretty much nothing anyone can do to fix them. :man_facepalming:t2:

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Hopefully this is fixable with a temporary server side change as someone had wireshark logs showing a rejected connection or authentication from the bulbs to wyze.

I’ve already started changing to matter compatible bulbs , buttons, dimmers from other sources but it would be nice if we can get these existing bulbs back to use outdoors.

Adding a #metoo to this issue. My two bulbs in a bulb group were working fine until recently when one stopped responding.

I tried to remove it from my device and add it again. It says it’s connected but nothing I do in the app (off / on / brightness / scene) makes the bulb respond. The other bulb (purchased at the same time) works fine.

Log ID: 1620990

Thankfully I found a spare bulb that was never used and never had the firmware updated to the latest version that I replaced and I’m back in business.

This needs to be addressed though.

Bumping to see if there’s a fix yet. I’m hesitant to update the firmware on my last good plug in case it breaks it.

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@WyzeDesmond @WyzeJasonJ - Please Help! You guys are my last hope.

I am having the same issue as 304323. I updated the firmware on my pre-2019 bulbs go back to the pairing mode after a succesful setup.

I already reached out and am exhausted from the Wyze Support. My ticket number is 3844826. Please help escalate this issue and get the bulbs fixed or replaced. I am an all time Wyze customer but this incident is having me question the brand loyalty.

It seems to be a well known issue and still hundreds of people are left without a solution.

Given Wyze’s mishandling of this issue, I now passionately warn family and friends to avoid all Wyze products.

Until Wyze provides a genuine, transparent update, my confidence in this company is shattered. If you’re affected, DEMAND replacements for your faulty bulbs—anything less is unacceptable.