Battery Cam Pro notifications keep turning off

Cameras
,
1

Every day I have to go into the settings and turn on notifications. Why does my battery cam pro turn off the notifications everyday? I have gone through all the settings and cannot find anything that will stop it from turning off.

Any help would be great!

2

My initial thoughts:

  • Does someone else have access to the Cam (like you’ve shared your account with a spouse; shared-access users with their own accounts can’t disable notifications in the normal way, AFAIK)?
  • Do you have any Automations that would turn off notifications? I don’t have Battery Cam Pro, but my other Wyze Cams have a “Turn off notifications” Automation Action available, so I would expect Battery Cam Pro to have that feature, too.
  • Have you shared the Cam with someone (so a regular shared-access situation where the other person is logging into the Wyze app with that person’s own credentials and doesn’t have full owner control of the device) who might have an Automation to turn off notifications for this Cam?
  • What other Wyze Cams do you use?
  • If you’re using other Wyze Cams, then is this the only Cam that’s experiencing this?
  • What app and firmware versions are you using?
3

No one else has access to any of my cameras. I do not have an automation to turn of notifications. I have all different models of Wyze cameras, too many to list. This does not happen to any other camera that I have.

App. v3.11.0(b756)

Android

4

That’s the older RC app. A newer production version was released yesterday.

When did your Battery Cam Pro problem start? What firmware are you using on that Cam? If you’re using a beta/RC app, then do you have a buggy beta firmware on the Cam, too?

I haven’t seen other users report this specific issue, so if you’re not aware of anything on your end that’s disabling notifications then I wonder if there’s some combination of app and/or firmware that’s causing this for you. If you think that might be the case, then I’d be inclined to log it and then post a report and Log ID to the appropriate Beta topic. What I’m seeing in a quick search looks like the most recent firmware release for Battery Cam Pro was production in September of last year, so I imagine that’s what you’re using, but it’d be good to check.

I think I’d probably try to update the app to the most recent production version (the one I saw in Google Play Store yesterday) and see if that makes a difference.

5

I bought the camera in September I think and it has been doing this the whole time I have had it. I have no problems with any other camera on the app.

Firmware 1.4.4.5013

6

Thanks for the additional information. What has Support said when you contacted them about this? What troubleshooting have you done? Have you tried a factory reset?

I don’t recall seeing this kind of thing before, and if everything so far is pointing at the single Cam and you’ve eliminated the possibility of someone or something else disabling notifications then I’d be inclined to reset it. If this is acting like a weird app settings glitch, then I might even try deleting it from the app prior to the factory reset so that it’s really starting with as clean a slate as possible.

Before doing that, however, I’d probably try some less extreme things if you haven’t already:

  1. Clear the in-app cache.
  2. Clear the OS-level cache.
  3. Hit the Reset Services button in the Cam’s Settings. (I imagine Battery Cam Pro has this like other Wyze Cams do.) If you do that, then you’ll want to go back to confirm that your Detection Settings and Event Recording are set as you expect.
  4. Clear the OS-level data in order to force the phone to grab a fresh copy of your profile from Wyze’s servers. Note that doing this would require you to re-authenticate with the app, so I usually try just clearing caches first.
This is how I tend to clear my Wyze app caches on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to  Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Swipe the Wyze app out of the running Android apps.
  3. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap  App info in the pop-up menu.
  4. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  5. Tap  Clear cache on the Storage screen.
  6. Back up one screen (back to App info) and then tap  Open to re-launch the Wyze app.

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform. If using iOS/iPadOS, you should be able to clear the in-app cache with Step 1, and that may help.

Sometimes I stop at just clearing the in-app cache, and often that’s sufficient, but occasionally I’ll clear the OS-level app cache, too.

This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to  Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Navigate back one screen to Account and tap Log Out at the bottom.
  3. Swipe the Wyze app out of the running Android apps.
  4. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap  App info in the pop-up menu.
  5. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  6. Tap  Clear cache and  Clear storage on the Storage screen.
  7. Back up one screen (back to App info) and then tap  Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform.

If none of that works and no one chimes in with any better ideas, then I’d consider a full reinstall of the Wyze app (i.e., delete the app, reboot the phone, reinstall the app from Google Play Store, reboot the phone, log in, try again) and a factory reset of the problem Cam and then re-add to the app.

If you don’t want to go through all that, then you could just automate re-enabling notifications on that one Cam so that you’re not doing it manually every day. That should be simple enough with a Schedule Automation. It doesn’t really solve the mystery of why your notifications would become disabled for that Cam, but it saves you some work that you’re doing now.