EVERY single one of our Wyze cams just UP AND QUIT all at once!!!
All v2’s one rotating. Wyze scale still connects (but that bluetooth).
NOTHING changed on our setup except Win 10 undates but other than that (and maybe a forced Wyze firmware update???
Same router, same computers (wyze stopped on ALL systems).
So I have a large pile of very small boat anchors at the moment.
Win 10 home main system, Android phones, Chrome and Firefox browsers - all with latest updates and all functioning normally on everything else except Wyze.
Wyze Beta software but that’s been functioning normally for months up until now.
Tried everything I know - all the typical advice.
Rebooted router//modem//all phones///all boxes.
Uninstalled and reinstalled wyze beta s/w even tried setting up a new account and starting from scratch
NO JOY
Close to junking this stuff unless someone has some other suggestions or give me a clue as to what is going on.
TIA
Wow! Very sorry to hear this!
Just an immediate reaction but what you describe points to a Router or Modem issue. Router seems the most likely unless you had a recent power outage. The cams do require Internet access to initialize, However, you said everything else is functioning. normally. Have you had any recent updates to your Router and/or Modem?
I haven’t heard of Wyze force-pushing any FW updates before.
Thanks for the prompt reply tomp
Nope no router/modem changes since everything was working fine and everything else on the network is fine with no connection issues.
Tried switching networks - nothing. Made sure 2.4 and rebooted everything multiple times - that’s what has me so stumpted.
Just don’t know where else to turn.
“forced” firmware was a bad choice of words but I’m pretty sure I didnt do anything voluntarily.
I do think I had read though that some were having some issues with a new version - might just be a faulty memory (of the human variety) on my part.
I do routinely accept the camera firmware updates when they pop up but never had a problem with them before.
Was considering the one that allowed for cameras to do something extra (forget exactly what it was now) but decided against that when I found out it was basically irreversible so that can’t be it.
Try powering down your internet router for 10 minutes, when you power-up reboot try connecting only the Wyze product (no windows,roku, tv, etc).
If the Wyze group still isn’t working, try rolling one back from “Wyze Beta” to current the release FW.
OK, will try that but it will probably be tomorrow before I can.
Will post back results
Thanks
Regarding your V2’s, this afternoon Wyze pushed out FW update for V2:
4.9.6.191 (September 30, 2020).
Fingers crossed I can get to the point where I can get the updates - we’ll see and thanks
These users were not so happy with the update.
Hi Eastern Time Zone (US) here.
New twist
I was not able to perform the suggested “fixes” yet due to time constraints but wanted to see if I could get a firmware version on one of the cameras first so I opened the app to see what I could find.
Had a spare camera so connected that and the setup magically appeared.
I was able to complete the setup and the camera actually connected.
I got the splash screen about the 14 day trial and new software and the camera was live.
Bear in mind that I have absolutely nothing since the last reboots of modem and router when none of the cams worked.
Looked at the other cameras which were still showing in the app but none are connected.
All of a sudden the camera randomly just disconnected, attempted to reconnect and could not.
It repeated for the 3 tries but no luck.
This whole thing is really weird.
I’m starting to think that if there really was something wrong with my system (router/modem etc) the connection certainly wouldn’t have connected today.
Why it disconnected on its own though is another mystery.
My plan now is to give it a day or two and try again before I proceed to tear the connections apart and rebuild.
Thanks
[quote=“deansdad, post:12, topic:131409, full:true”]
Hi Eastern Time Zone (US) here.
New twist
I was not able to perform the suggested “fixes” yet due to time constraints but wanted to see if I could get a firmware version on one of the cameras first so I opened the app to see what I could find.
Had a spare camera so connected that and the setup magically appeared.
I was able to complete the setup and the camera actually connected.
I got the splash screen about the 14 day trial and new software and the camera was live.
Bear in mind that I have absolutely nothing since the last reboots of modem and router when none of the cams worked.
Looked at the other cameras which were still showing in the app but none are connected.
All of a sudden the camera randomly just disconnected, attempted to reconnect and could not.
It repeated for the 3 tries but no luck.
This whole thing is really weird.
I’m starting to think that if there really was something wrong with my system (router/modem etc) the connection certainly wouldn’t have connected today.
Why it disconnected on its own though is another mystery.
My plan now is to give it a day or two and try again before I proceed to tear the connections apart and rebuild.
Oh and the camera I was able to install this morning is showing firmware version:
4.9.5.111
I did not accept the f/w update suggested immediately after installation.
Thanks
With 1st cam install still working I decided to attempt a 2nd.
Another spare v2 setup completed successfully and both cams now working in the app.
Old cams still all showing but “disconnected” Error code 90. All attempts to power cycle do nothing.
If these two recent installs hold for a day or so I’ll try adding a couple more.
It’s looking like the “fix” at this point is going to be removing and reinstalling every one of my cameras one by one. Major PITA as some are outdoors and mounted high requiring ladder etc so I’ll give it some time before starting that operation.
Anyway, still no clue as to why things just seem to have “magically” returned to function enough to at least remove and reinstall and I’m happy to have my system back functioning - at least so far.
Hope it all sticks but I feel bad that I am not really able to provide others in my similar circumstances any help in pointing them to a solution since I flat out don’t have a clue and really didn’t do anything to assist the “fix” on this end.
Incidentally, where the heck is the time zone setting? I looked for it when you guys asked in order to check but danged if I can find it.
Same here Hawaii time zone all 4 of my cams stopped working after the upgrade very frustrating. Ruined my day
I tried power cycling and internet reboot it did not work
Yeah, I know .
I wouldn’t be happy either if it happened to me
OK thanks doc
At least i’m not going totally crazy
Nope, all of what you wrote the other day “Same”. All of my cams quit the other dayn no changes to the router other than a power outage or two. All of my cams in and out of groups can be livestreamed but none detect a recording for “Events”. I’ve checked and double checked all of their settings, unplugged to reboot and synced ALL of my cameras. One thing I have noticed is that “Motion Tagging” was off and needed to be engaged at least twice to make the cameras record events but this lasts maybe 20 minutes before “Motion Tagging” turns itself off.
I’m going to set up all of the cams I have yet to unbox and refuse the update. The Wyze bulbs work, haven’t tried the scale and the TerrierTeam is back in business since I can’t monitor the backyard with these dead little cubes.