I just tested Alexa on the following successfully:
- Cam V2
- Cam V3
- Cam V3 pro
- Video Doorbell Pro
- Pan V3
- Video Doorbell v1 (Streams the correct way)
I asked Alexa to show the aforementioned devices and they cam up without hesitation. I will say that the V3 Pro was the fastest to load.
In the past, when I had issues, I had to disable the Wyze Skill and then Enable it again. There are issues with Alexa where it will Cache a name and then become confused. Disabling and enabling the skill seems to work. When that has not worked, the renaming of the device worked as well. Note: When Password changing is done, your devices may need to be linked back to Alexa. This is a known thing.
@R.Good is correct in that Alexa has a hard time with devices and at times will take a period of time for them to be fully functional. Renaming the device seems to give it the boost needed.
As @carverofchoice indicated, if the problem persists, contact Wyze and obtain a ticket number.
There are other routine steps individuals can try to see if they can get it to work:
Unplug the Alexa Device, wait for about 5 minutes and then plug it back in. Then try the Streaming again
Start on the App and Device Side and clear the cache from within the app, located under Account > App Settings.
You can Log out of the App, just make sure you have your password and 2FA to log back in. Restart your Tablet or phone, then log back into the app.
As indicated above, when passwords are changed and potentially other items occur, you may need to relink your Wyze Account. When relinking, I would perform the steps above to clear everything first, then go to Alexa and disable the Wyze Skill. I would then shut Alexa down on the device you are using to ensure its cache is cleared. Then Start the Alexa App and Activate the Skill again.
For those having issues, It would really help if you could provide some additional information:
- Camera Model being used
- Camera Firmware Version
- Camera Plugin Version
- Name of the Camera - Some Characters may not be permitted within Alexa
- Generate a device Log by live streaming the Device, going to the Gear (top right), go to Wyze Support, the Submit a log.
- Post the information as it helps Wyze to see what is happening and also provides them with something to look at.
There are a few of us who can also escalate if needed. But, in order to escalate, we would need the ticket number from when you called in.
Remember, this is a community member to community member forum. Wyze will, and does, check in occasionally.