After firmware update cameras don't connect anymore

You’re pretty funny! Maybe, you can quit your day job. I’ve got your number… you’re one of those guys who would put their jiffy pop on the CPU and could tell how many processes were running by how fast the popcorn was popping. Thank you for not being offended and for your offer of help.

1 Like

That happened to me when i set up one my cameras got it going then went to update the firmware it got interrupted and the camera is now a paperweight, it was a refurb so they wouldn’t cover it Woot at least refunded a portion of the money. You may be able to get some kind of help from them depending on where you bought them.

Welcome to the Wyze User Community Forum @hiram! :raising_hand_man:

That is why Wyze provides the Firmware files and a manual process to reload firmware.

What happened when you manually flashed the firmware?

I couldn’t get the camera to factory reset, the support person didn’t give me that option because the camera wouldn’t connect it was connected when the update got interrupted and that’s as far as I got because I couldn’t factory reset it

1 Like

A factory reset isn’t easy to recognize when it has been successful IMO. When I do it, I make sure there is no SD Card in it and then unplug the cam as soon as it starts to cycle after holding the setup for the duration. I don’t let it try to reload the bad firmware that is already on it. That is when I insert the 32GB Card w\ the new .bin file and run the flash sequence.

What model cam are we discussing?

V3, there was no card in it, it was brand new, refurbished, I tried several times, unplugged it plugged it back in, held the setup button the red light was on but didn’t flash I’ve set up 2 others with no issues

The “refurbished” part makes me nervous. It sounds like something went wrong with the installed firmware. There is a manual process for you to download the firmware, place it onto a 32GB SD Card, and run thru a procedure to manually force the cam to install updated new firmware onto the cam from the SD Card. This is called “Flashing the Firmware”.

The links with instructions to do this are posted above

Did you attempt that?

I did not because I couldn’t connect to the camera, it originally was working fine the other one that’s working was also a refurb, it’s working fine the other one was updating normally but I stopped it that’s when the problem started

The cam does not need to be connected to do a Manual Firmware Flash. It is there to use when a cam won’t boot to a “Ready to Connect” routine or get online.

Plug the cam in without an SD Card inserted , let it do whatever it does, then hold down on the setup for as long as it takes to get the cam to shut down then start rebooting. As soon as it starts rebooting, unplug it. Follow the instructions in the linked article for flashing new firmware to the cam.

How long should I hold it in, I tried it for close to 30 seconds

It should reboot itself after 10 to 15s. If it didn’t, just unplug it and start the firmware flash sequence to see if it will take it.

@SlabSlayer You’re spot on with all you’ve said! :+1: All it takes is a connectivity hiccup to cause an update failure.

I would like to suggest to those that have issues to do a wifi scan to see if there’s a lot of interference and suggest switching to a 2.4ghz channel that has less interference.

Some may have a single router/wifi setup. So for example, if it’s in the Master Bedroom and on channel 6, and you run an analyzer on your phone and it shows not that much interference, if you walk into another room, you may see channel 6 with a bunch of interference from the neighbor, etc. Wherever you Wyzer’s are installing your cameras, that’s where you want to run a signal analyzer.

1 Like

An additional step to take, if you have a handful or more cams, is to execute updates one cam at a time rather than the Bulk update feature in the Account, Firmware Updates menu. This may keep network traffic lower and produce greater update success.

I have started a Wishlist request to ask Wyze to implement a Progressive Update feature to the Bulk Firmware Update process so that it isn’t blasting and restarting all the cams at once.

1 Like

Great idea since there are a definitely some unknowns:

  1. Number of streams a particular setup supports.
  2. Number of streams actually being utilized.
  3. Interference
  4. Etc.

Problem Solving Flowchart :slight_smile:

  1. Don’t panic! Take a few deep breaths and calm down first before proceeding.
  2. Have you tried turning it OFF and ON again? If “N” repeat step 2.
  3. Reset the device. Reset a few times if you have to.
  4. MicroSD 32gb / 16gb formatted to FAT32 with the correct manual firmware files? If “N” repeat step 4 before continuing.
  5. Is it working now? If “Y”, grab your favorite brew and relax. If “N”, just reach out here and I’m sure someone will be able to get you up and running or at least narrow down if a component just died. It’s electronic, things happen. It’s like buying a new pack of lightbulbs, putting one in and it blows when you go to turn it on. It happens.

Seriously though, sometimes we overlook the most simplest of things when we feel anxious or frustrated. Just walk way for a bit and then try again. Cheers!

1 Like

Same thing happened to me when I updated the firmware. I have two v3s one was fine but the other would not connect. I have removed it completely from my Wyze app and started to set it up again from scratch. Everything works properly, QR code recognized, network tries to connect and then message “cannot connect to network” or something like that. I have tried this multiple times. Always same result. Firmware is 4.36115859. BTW This was the first time I had checked the box to update all cameras at the same time. Previously I did each camera on its own (I have 2 V3 and two V2).

Cheers,
David

Here is a link with older firmware versions if you want to try to manually flash back to older v3 firmware. I have had good luck with 4.36.10.4054 which is 2 versions back.

1 Like

yep pissed me off and I had to go get a new camera today as a result. Plugged in the new version three and updated the firmware and it worked versus the prior version three camera which is bricked. Sad even though it’s 33 bucks it’s still 33 bucks.

1 Like

The cam is most likely not bricked. It takes some pretty nasty firmware bugs to brick a V3 and I haven’t seen a firmware version that does that in a very long time. I have run every version in both Beta and Production. And, since the current version runs perfectly on other V3, I suspect it isn’t the firmware.

My instinct is that the problem is in the mechanics of the firmware download process and the inventory verification of that download package prior to execution of the application logic. If there is a lost packet at any point during the process and the inventory verification didn’t catch it, the firmware may install and not work. Since the cam won’t boot after that, there is no way to get an OTA firmware update to fix it. The only way to resurrect the cam is thru a Factory Reset and a Manual Firmware Flash using a prior firmware version download.

Well, I have done everything I can think of trying, including a manual firmware update. Negative results and Wyze does not seem to care or want to fix this problem that their update caused to their customers. They used to be much better than this.

I now have two outdoor perches for the birds.

Going to have to find something else and get rid of the other two cameras I have.

Not going to trust Wyze Products for anything again.

1 Like

Did you use a freshly formated 32GB or smaller SD Card?