I have purchased 28 Wyse cameras over the last 5 years. They all worked fine until the end of last year and then the problems started. I have a combination of different cams. I contacted support but that was a waste of time . They had no clue. As time passed more cameras stopped working although they would show events occurring but could not get connected for live stream. Also i have a tablet which is Android version 13 as well as my phone which is version 13. The phone basically on connects with 2 cameras and my Tablet which was working until recently is now not working for live stream also. I contacted support and after doing everything they said “do” nothing helped. They said i had to get new equipment (phone and Tablet). Can not believe them as in the past i have just gotten lip service and long wait times -my calls have lasted as much as 1 hour-no thanks. Anyone else experiencing similar problems?? thanks
Is the firmware up to date on the cameras? You need the latest firmware to work with the latest app (and vice-versa). They will not be able to stream video if they are mismatched.
Also confirm that you’re running the latest 3.5.x app?
Welcome to the Forum, @johntstanley! 
Given the timing and your description of the problem, I suspect that the issue is with your app and that you may be constrained by 32-bit Android. If you’re using an older app version, like v2.50x (which is where my own Android 13 tablet is stuck), then you won’t be able to add or even view Wyze Cam releases from the past year or more because those aren’t compatible with or supported by the old app at all. Even some older Cam releases are expected to stop working with older app versions because of VerifiedView. That was announced nearly a year ago, and at the time an indefinite grace period of “a few more months” was mentioned, so it’s possible that you may now be experiencing that cut-off.
Just to add some additional context about my own situation, the tablet I mentioned runs Android 13, but it’s “Android (Go edition)” (a.k.a. “Android Go”), which means that it’s 32-bit only, and the latest Wyze app version it will run is 2.50.9.512. (The v3 Wyze app, released nearly two years ago, has never been publicly available for 32-bit Android and has always required a 64-bit OS.) Because of that, it doesn’t even see some of the newer devices (e.g., Cams, locks), and my ability to get use out of that app on that platform is getting more and more limited over time as Wyze updates older Cam firmware to enhance security. I imagine you might be in this same boat.
Sharing more detailed information about your devices (both Wyze Cams and mobile devices), your Android version(s), and your Wyze app(s) is likely to shed significant light on your problem.
@johntstanley if you are in fact running 32 bit android and are limited to the 2.x app version, you will need to downgrade your cams firmware to older versions that are compatible with that. However note that is a temporary solution as Wyze will begin requiring the new security protocols that will only work with the newer firmware and app. Unfortunately the only true solution is to get a device that supports 64 bit android and apps. There are some decent tablets from Lenovo that are cost effective and run 64 bit, and even some of the lower end Samsungs can be gotten on sale for good prices.
I have a Samsung Tab A11+. It was $219 at Walmart. It gets Android updates through 2031.
thanks for the replies.
looks like i am going to have to get a 64 phone and replace the 32 i currently have as i have only 2 camera working out of 28. thanks for each persons comments
If your phone really is using 32-bit Android and limited by that, then replacing that is likely to give you the best results and provides additional benefits (OS security updates, etc.) aside from your Wyze product use. You’ll notice immediate changes to the UI if you’ve been using a pre-v3 Wyze app all this time, and a lot of people were really unhappy about that when that major app version was first released, so I think it’s important to be aware of that. It’s quite a bit different, but in most ways I think that’s for the better.
THANKS FOR YOUR PROMPT REPLY
I too like many do not like change when the old seems to work flawlessly as in some of my older cameras.
I know change is inevitable but why so many problems and also having to go expense of a new phone (all of my other apps work just fine on this phone) just for more features that i will probably never use or understand–not a techy. Also what is UI?
UI = User Interface
As an example, take a look at this Wyze News topic from last year: Recent App UI Changes.
I think your point about the expense of a new phone is valid, and that’s not going to be something that everyone can easily work into a budget, so I don’t disagree with a lot of the people who said that Wyze should’ve continued releasing 32-bit app versions when the v3 app launched. At the time that app launched, they weren’t really clear that it required a 64-bit version of Android (for Android users), and Android itself doesn’t make it apparent to the user if the version of the operating system on a given device is 32-bit or 64-bit. That occasionally still causes quite a bit of consternation.
If we step back and take a look at computing trends in general, though, we see that it’s not just the Wyze app that isn’t supported on 32-bit systems: Lots of Linux distributions no longer offer 32-bit versions of the OS, and I believe Windows 11 is also 64-bit only. That’s where Android has moved, as well, so app developers just have to keep up with that trend in order to be current.
That’s not without its problems. For instance, I have an old 4-channel NVR with wireless cameras attached to it that I can access with a Windows application and also with a mobile app, but the mobile app (which the developer hasn’t updated for several years) won’t pull camera feeds on my current phone (running Android 16). Some things you use now may break if you switch to a newer phone, and you may not know what works and what doesn’t until you try.
You may want to spend some time figuring out what’s most important to you and maybe do some Web searches to see if there’s a problem with certain apps on certain systems. For instance, if there’s an app that you use regularly now and consider that a “must have” on a new phone, you might want to see if any users online have reported problems running that app, particularly if it’s something that hasn’t been updated in a long time.
I hope that all makes sense.
Thanks Crease
you are the first person at Wyse that i can depend on for quick responses and are intelligent and accurate answers. The call center is a waste of time plus the wait times are terrible.
I don’t work for Wyze. I’m just one of the volunteers who spends too much time here. I appreciate the kind words, though. Thank you.
Regarding the call center, I haven’t ever tried a voice call with Wyze Support. It’s been a while since I’ve used their chat option, too, but I’ve had fair results handling tickets with them via e-mail, so that’s an option when you don’t want to feel like you’re waiting on hold.
thanks for being there for all of us
You’re welcome. I’ve had good examples from the other volunteer team members.