I have 6 cameras that used to work just fine. Not sure what happened to change that but when I attempt to check a camera it hangs on step 1, errors out and says to force stop the app or cycle power to the camera. I’ve done both repeatedly and no lasting success. It did work last night for a bit but no joy this morning. Anyone else having trouble?
Can you provide which cameras you have? Also, did you change anything related to your wifi?
My Wyze app on my iPhone had an update last week. Are you on the latest version?
I’m running V2 cams and I have a Deco M5 mesh router. I added a 4th node to help cover a dead spot in the house but I was having trouble before that. I find I can connect if I do a force stop and clear the cache sometimes but it’s not reliable.
My internet seems to be fine and I’m running an android Pixel 4a with the google vpn active. I just turned off the vpn to see is that makes any difference.
I’m also trying to add a wyze bulb and it won’t connect either. It errors out as I’d waiting for connection.
A little more info. I tried adding the bulb with my older pixel phone and it worked fine. I can also see the cameras and can even stream cameras to my chromecast using google home app. I’m thinking there is something on my pixel 4a that is fighting with the cam stuff / bulb stuff on the wyze app. Any ideas would be helpful
Interesting to see I’m not the only one with this problem, I haven’t found a fix yet either.
I have a Pixel 4 XL and have been having the same issue for a couple weeks now on all 17 of my V2 cameras. Any camera I try to view on my phone just hangs on 1/3. Any time I’ve had trouble before I could “Force stop” the app in Android app settings and that would get things to work correctly, but that fix isn’t working this time. I am having this issue at my home and also business locations with cameras. I have not changed anything on my Wi-Fi at either location. I have the problem when my phone is on Wi-Fi and LTE. A reboot of the phone and also cache clearing doesn’t fix it either. Meanwhile, all cameras can be viewed on my wife’s iPhone without issue, so maybe it’s specifically a Pixel issue…
Hi
I have 2 wyze camera 3. I am in Canada, I have 1 camera in my elderly mothers house and another in my elderly aunts house in the USA. I got an alert update on my wyze app a couple months ago, so i updated 1 camera, and then all of a sudden my LIVE feed no longer worked! I can only view EVENTS and see snapshots of the camera.I did not update the camera in USA knowing if something happens and i cant see LIVE feed there, I would have to drive down to USA to fix camera. I wrote to wyze and still have no solution. I now have 1 camera working with live feed and 1 without, when I am physically in my mothers house, the LIVE FEED works…so I don’t know what to do. I am trying a way to reverse update on that 1 camera, but cant seem to find a solution. What is the point in having live feed when you are close to the camera?!
Welcome to the forum. What exactly did you update? The app or the firmware?
TBH, I don’t know. I got a notification that said update camera, so i did, then live feed stopped working when far away from camera. i had option to update other camera and did not, so not to have both cameras with out live feed. when i asked to revert update, there is a whole process, I was told this "To revert your camera to a previous firmware version, you can try following the steps from this link: https://support.wyze.com/hc/en-us/articles/360031490871-How-to-flash-your-Wyze-Cam-firmware-manually
It seems like a lot of work, seeing I do not use SD card, but how am i to know this will even work? Has anyone else experienced this and done the whole revert firmware?
I’m not sure if this is a related to the firmware update, but you can definitely roll back the previous firmware if you think it fixes the issue. I have reverted firmware many times, just make sure you use a 32GB or less microSD (in FAT32 format). One particular instruction on that website they got wrong is to drag the file and not the folder to the root of the microSD card. When you power off the camera (by unplugging it), remember to hold on to setup button before plugging it back in as per the instruction.
Assuming your ISP is with Rogers, then I think this issue might be with your modem router Ignite Gen 2 (XB7). If you have this modem router, then try to get Rogers to get the modem router replaced for you and specifically request for the Ignite Gen 3 modem router (XB8). FYI, Rogers and Comcast XFinity are using the same hardware. According to the thread below, Comcast XFinity USA users seemed to receive a firmware update in the Gateway to fix this issue, but I’m not sure if Rogers did the same.