Confirmed! Issue fixed
Sadly, not for me.
Rebooted phone. Rebooted watch. Bluetooth turned on and off. Wifi turned on and off. QR code pairing. Manual pairing ,(it can see the 4 digit code on the watch)
Pairing fails every time.
Not for me either. Reboot watch/phone. Bluetooth on/off/on. WiFi confirmed 2.4. Watch does try to go into pairing mode but the fails. Every time.
Huzzah!!! Confirming its working for me now too, Both of my 47ās can pair now. No sign of the hangup they faced in prior weeks.
@56kfx42cpz, @Polotrigger, and @hvy1955chvy, thank you for taking the time to update this topic! Also, thanks to @Newshound for the assist!
Iām not sure what to tell other users who are still having this problem. Maybe try again and submit a log if you experience a failure, then follow it up with a Support ticket? Since this was apparently a server-side fix, I also wonder if this is something that will take some time to propagate through the system before it works.
2025-02-15T05:31:19Z Edit: I shouldāve been explicit earlier. I actually had success adding my Watch 47 that was previously failing to pair, and I also deleted it from the app (current production on Android) and re-added it several times just to confirm and get a screen grab to share above. I really shouldāve been more clear about that.
Still a ānoā for me.
Iāve tried it now on two phones and a tablet. And I can pair my Wyze cameras just fine.
Itās a bummer that the watches are basically useless unless they have been paired at least once unless someone else knows how to dismiss the QR code screen.
Also I donāt think you can submit a log for a device until it is paired since it doesnāt appear in your list of devices.
You should be able to submit a log that would include data from the failed pairing attempt, Iād think.
I wonder also if youāve tried clearing your appās data and cache prior to pairing/adding attempts and/or if that would make any difference. Itās something Iād at least consider, because it should pull down a fresh copy of your profile from Wyzeās servers.
This is how I would get a clean copy of my account profile/settings on Android (click/tap to expand):
- Clear the in-app cache: From the Wyze appās home screen, navigate to Account ā App Settings ā Cache File Size ā Clear.
- Navigate back one screen to Account and tap Log Out at the bottom.
- Swipe the Wyze app out of the running Android apps.
- Long-press on the Wyze appās launcher icon (on the phoneās home screen or wherever you tap to initially open the app) and then tap App info in the pop-up menu.
- Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
- Tap Clear cache and Clear storage on the Storage screen.
- Back up one screen (back to App info) and then tap Open and proceed to log back into your Wyze account/app. (Optionally reboot the phone at this step for good measure and then launch the Wyze app after the fresh boot instead of relaunching it immediately from this screen.)
Note: I donāt know what the options would be for modifying these steps on iOS since I donāt use that platform.
If that doesnāt take care of it, then Iād also consider uninstalling/reinstalling the Wyze app.
We spent a very long time trying to pair the watch. I tried it again after the past and it magically just worked i have to jump in the thread where thereās lots of us complaining and getting the run around and a 10 dollar coupon for our pains.
It was a server-side issue, as noted.
Hey Crease, thanks for your detailed recommendations.
Cleared the cache, cleared the data, uninstalled Wyze, restarted the phone, restarted the watch, reinstalled the Wyze app, logged in. Still no luck pairing.
Maybe my day will come soon.
Oof. Sorry to read that. It seems like youāre trying all the right things, so at this point Iād be inclined to log it and open a ticket.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the āAI-powered searchā box in the middle of the page and enter
create ticket
. - Click Yes, that is correct.
Repeat Step #3. (
UGH!
)
- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesnāt really matter how brief the description is. Wyzeās system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.
I also wonder if youāre experiencing what another user did a few months ago and if anything in that topic would help.
Same experience here No luck pairing the watch still, and Iāve done all the things you mentioned as well.
Iāve submitted like 3-4 logs, but I never hear back on them, so not sure anyoneās actually looking at them.
Hey @gjlapore and @urar1004, I have something what you can try! In one last ditch effort I finally got mine to work.
When you go to + > Device > Lifestyle, thereās both a Wyze Watch 47 and 47C option. Even though I have a 47C, selecting that would fail pairing. I got it to work by doing 47. So please try them both
Thank you rich311 for the suggestion.
When I tried the 47c option, the watch did not react at all for both the QR code and the manual pairing.
Still no luck on the 47 pairing. The watch reacts to the pairing attempt for the 47 but shows āpairing failedā after a a few moments.
Thatās not unusual:
If you follow up a log submission by opening a ticket, then my understanding is that the issue described in the ticket can provide context for a log and assist the engineers in analyzing the logs. Otherwise, a log by itself and without a specific issue to tie it to tends to get lost in a , because they receive so many.
Thank you for reporting success! I donāt know that I wouldāve considered trying two different options there, since Watch 47 and Watch 47c are essentially the same thing using different app plugins. My recent successful pairing was also via selecting it as Watch 47 (not ācā).
I have a 44 which wouldnāt pair. I also tried the 47 option with SUCCESS! Did Wyze fix something on their side and itās just coincidence? Whatever the case, itās working now.
Iām happy I didnāt have to toss my watch in the trash, itās been a good watch for a few years.
Yeah, Iām starting to look at alternatives although Iād really rather not.
But my watchās date is already wrong and as soon as the time change happens in the Spring, it will be unusable.
Iāll keep trying weekly with hopes that eventually mine will pair.
Interesting that for weeks the watches on the Wyze site are all āsold outā. Are they giving up?
Thatās my understanding.
I donāt think so. I would guess that they broke something on the back-end and then had to fix it once users began reporting errors.
How do you even see a date on the Watch if it hasnāt been paired? Doesnāt it just show the screen with the QR code as if itās been disconnected from everything and factory reset?
I have two 47s that I bought at the same time. One Iāve been using since, I dunno, maybe 2020. The other has been on the shelf.
The old oneās battery was only lasting 3 days or so so I deleted the old 47 from my account and now neither the ānewā 47 nor the old 47 will pair.
The old 47 still has the correct time on it but date was wrong and no way to pair it to update the time and date.
So Iāve been limping a long with the old one.
Update: And now the old one just died. It vibrated for 3 minutes with a black screen and then nothing. No reaction at all to bring on the charger.
Guess Iāll have to find a different brand.
Good luck everyone.
So you never actually reset the āoldā watch, just deleted it from the app?
If the ānewā one has never been activated, then I wonder if thatās also part of the problem. The Watch 47 that I recently re-paired to the app was originally activated several years ago. I donāt recall exactly when, and I donāt see any way to find that information in the app like with other Wyze devices. Maybe thatās not even relevant to this problem. Who knows with Wyze, though?
I definitely donāt blame you for wanting to move on at this point, given the time youāve spent on this. Personally, I think Wyze should continue to support and update the Watch models (and maybe even release a new model), especially since these have a unique integration into the Wyze ecosystem with their ability to launch Shortcuts.