Have you created a ticket with support though? Logs are just a black box style file for debugging that gets uploaded to a “pot”, where they are then referenced when and after creating a support ticket and providing the associated log number. Did you get an email like this when you submitted the logs?
In the email it details that you also need to contact support to start the ticket process.
I have had the best help when I’ve called support.
(206) 339-9646
Available Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT