Why does "Submit a Request" (support request) result in it ONLY showing help articles and not show me a support form that I can actually "submit"?

[Omgitstony]

Welcome to the forums! I have replied to your post about the log submitting here:

Wyze Sense Hub Battery 0% Won’t Recharge

Have you created a ticket with support though? Logs are just a black box style file for debugging that gets uploaded to a “pot”, where they are then referenced when and after creating a support ticket and providing the associated log number. Did you get an email like this when you submitted the logs? [Screenshot_20210530-114100] In the email it details that you also need to contact support to start the ticket process. I have had the best help when I’ve called support. (206) 339-9646 Avai…