Home Monitoring Hub Back Battery

Was wondering if anyone else has had issues with the battery backup in the Home Monitoring Hub not working correctly?

One time I unplug it to test and immediately goes off.
Other times, unplug receive the on battery backup and then about 3-5 second later it shuts off.

I haven’t experienced this issue.
You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support (Click “Submit a request” to start a ticket)
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.

I have and have two tickets open currently. Had an issue with the one in my original order and they sent a warranty replacement very quickly. Swapped it and tested it again and have a similar issue. Almost as if the battery is not working correctly (not charging, not connected, etc?)

Was just wondering if anyone else has had the same or similar issue?