Wyze recommended way to save Cam Plus cloud video excerpts

[Antonius]

This is the OP original post, same issue

Saving video from Cam Plus problems

Hi there - having a problem saving part of a video from a Wyze Cam v3 with Cam Plus playback. So I’m looking at a portion of playback from a previous day in the timeline and I want to save a couple minutes of it. My understanding is that I play that section and hit ‘record’ in the app while playing it - when I stop it says it’s saved to my album. I look at the video in the album and it’s just the upper left corner of the video image filling the screen! What am I doing wrong? This is on both…