My analysis:
The Product Manager (WyzeDesmond) for this Wyze Palm Lock is one of my all time favorite Wyze Employees. For a long time he was my favorite dev! Extremely knowledgeable and capable and could figure out and solve things that nobody else had been able to do and really helped us out a lot. Extremely helpful, and cares. He’s one of the best devs that Wyze ever had IMO. I don’t know what his exact position was when I first started talking with him but it wouldn’t surprise me if he was some kind of senior supervisor or something like that, I just knew that if there was an issue, he would be the main person who could understand it and access anything to resolve it and was amazingly helpful. People will never know how much he’s done positively to help forum users here and in general.
I was ecstatic when he became a product manager because I knew how much he listens to feedback, cares about quality, stability, resolving things, making them function well, and that he’d get to be totally in charge and make sure the foundation is excellent from the beginning instead of putting out fires. I bet this will be one of Wyze’s best and most reliable products knowing WyzeDesmond is the product manager who got to design and build it from the ground up. This guy is one of Wyze’s best assets and they definitely made a good call to put him in charge of a product building team. With his own products being his priority from development onward, I really have no question on whether this thing will work great!
I am really excited for the the Palm vein scanning. I’ve been reading a lot about how it works and how it’s more secure and accurate than most biometrics right now. It seems this is going to become a new big thing. The research is pretty new and the first consumer devices with it just launched this year, so it’s pretty bleeding edge. It’s definitely going to be hard to beat this price for a primary deadbolt lock that supports Palm vein recognition.
As for criticisms, mine are mostly personal preference. I really don’t like physical keyholes on locks that are on important things like my front door. I know having physical keys are basically non-negotiable for a lot of older people, so it was smart of them to include it since it is a huge market demand, but I personally strongly dislike physical keyholes because anybody with the right tools and a little training can pick them in a few seconds (it’s the whole reason people call locksmiths when they’re locked out). If anybody ever opens one of these models up and figures out how to remove or disable the key cylinder or mechanism, let me know. If it’s not too complicated, I might take mine out. I’m also tempted just to squeeze some super glue in the keyhole. Again, that’s just a personal preference for me. I understand why Wyze would include a physical key since there is such a strong market demand for them still. It’s not a deal-breaker for me, just a personal preference, And I am really glad that if they’re going to include a physical key hole, that they have it hidden behind another sliding panel. I guess I could probably even just super glue that panel shut.
I might consider that too. I also wish they’d added Matter support or had an official Home Assistant Integration (though at least there are 3rd party workarounds for this).
I think these also make great locks for people with a swimming pool or hot tub, since it will still work even if your hand is wet, whereas, most fingerprint readers won’t work if your finger is wet or dirty. This will also be great for people who do work that gets their hands really dirty which makes fingerprint readers fail too. I think I want these on most doors of my house, especially since it connects to Wi-Fi and has a gyro sensor in it that can actually tell when the door is open or closed, unlike the lock bolt.
I think they should make a pro version that includes a doorbell camera on it as well which can also support face unlock as you walk up to the door (or maybe an NFC reader). I understand not putting that on this first version since they are trying to be disruptive on pricing and make it the most affordable Palm Vein Lock available, but it would be great if they made another version with the camera included at a higher price.
Overall, the research on Palm vein scanning as high security and effectiveness and how fast it works is awesome. And again, the product manager is one of my all-time favorite Wyze employees who has always been extremely capable and reliable over the years I’ve talked with him. Looks like the price of this device is following the Wyze core value of being disruptive in the market by significantly undercutting all the other options on price and affordability for this new Palm vein tech.
And thank heavens they are finally launching new non-camera products sometimes again.
I love the cameras, but an expanded smart home is also important.