Wyze Palm Lock AMA - 9/18/2025

[WyzeJasonJ]

This Thursday, September 18, at 2 p.m. PT, we will have an AMA on Reddit with Desmond, the PM of the Wyze Palm Lock. If you have any questions about the Wyze Palm Lock post them at the link below and upvote others you would like to see answered.

Wyze Palm Lock AMA - 9/18/2025 : r/wyzecam

[christiano]

I’m not sure I’ll be able to attend the live session but, here is a question:
Why add a keyhole to this device?

The simple fact that it has a classic key makes it a no-buy for me. I bought the Wyze Bolt Lock because it made my door impossible to lock-pick.
Additionally, it defies the purpose of having a keyless entry. The USB-C port for emergency powering is a sufficiently safe backup (on the Bolt Lock that is).

Thank you.

[carverofchoice]

@christiano

Why add a keyhole to this device?

The simple fact that it has a classic key makes it a no-buy for me. I bought the Wyze Bolt Lock because it made my door impossible to lock-pick.
Additionally, it defies the purpose of having a keyless entry. The USB-C port for emergency powering is a sufficiently safe backup (on the Bolt Lock that is).

OMG, I LOOOOOOOVVVEEEEE this question! I have been saying this constantly and gave the PM and other employees and others this same feedback.

I know they’ve all heard my feedback on this a billion times. I would PREFER that someone else ask this question so they don’t dismiss it as being my bias and a minority viewpoint continuing to point this out, but I promise you that if nobody else asks this question in there soon, I WILL ask it on your behalf and quote you and say I am only relaying the question and link to your post. I 100% fully agree with everything you just said and I tell them all this is my biggest criticism of the lock. Truth is that a keyhole is a HUGE security vulnerability. Anyone with easily affordable tools that can be bought from China or wherever really cheap with a little bit of practice can learn to defeat basically any doorlock with a keyhole in a few seconds and make it look like you just used a key to enter. I actually know people who can do this to basically any keyhole lock. I despise keyholes.

Though I know the answer to the question is likely that there is a huge market demand for keyholes still. More people want them than those who don’t still, especially the older generations (the average older Gen X and Baby Boomer generations still prefer having physical keys).

I want to know how hard it is to remove the key cylinder or plug it up with superglue or if they know whether that will impede functionality.

EDIT: Copying the questions and answers from the event in this comment for convenience of people just seeing this thread now:

@carverofchoice

Palm Lock AMA Questions & Answers as follows:

Are you considering making an updated “Pro” version of this Palm lock in the future that will include extra features like a doorbell camera with facial recognition unlock? Screen on the inside position to see who’s on the other side of the door? NFC scanner? Maybe a more secure keyless lock? Other things?

Wow, these are some really great ideas! We do believe Palm Lock is a good start for Wyze embracing even more of the latest and greatest features and technology, and the plan is to then get them integrated into the platform. That way, we can potentially provide even more possibilities for your door unlock/lock experience! We believe the door is not just a mechanical function for your house, but also an entry point for your smart home experience. We are continuing to work on even more possibilities to help make your smart home more smart.

How hard would it be for a user to replace the included keyhole cylinder?
Rationale: Some people may want to swap it out for one that fits a cylinder that can be rekeyed, and others find keyholes to generally be a security vulnerability. And would like to make it harder to pick open.
Would squeezing something like super glue in the key hole damage the functionality of the deadbolt mechanism in anyway, or will it continue to work with the palm scanning, keypad, and app even if the keyhole is jammed up intentionally?

We actually invited a professional locksmith to rekey the lock and are happy to report that it works. We highly recommend users hire a professional locksmith to rekey the lock, if needed.
While we do not think you will need to rekey this unless it is to make a single key open multiple locks since we used the same industrial standard that other lock manufacturers use for the keys and key holes.
As for squeezing super glue into the key hole, you would still be able to continue using the other functions such as Palm Scanning, keypad, and app options to control the lock. The only thing impacted in that scenario would be that the physical key won’t work.

How confident can a user be that the palm prints are securely stored and only stored on the Palm lock and not sent to the cloud?

We give 100% promise that all your sensitive info like palm characters, codes and many other info are only stored locally and encrypted on the lock. They will not be uploaded to anywhere. Here are some more details regarding safety and security of this lock.

Security Protections

• Feature Encryption and Storage

Employ AES (Advanced Encryption Standard). Features remain within the device and are encrypted and stored locally.

• Identity Verification with Key Protection

Use one - to - one keys for identity verification.

• Replay Attack Prevention

Utilize Random challenges each time to thwart replay attacks.

• Tampering Prevention

The data format incorporates a checksum to safeguard against data tampering.

• Dictionary Attack Prevention

Both Random values and AESKeys are randomly generated to fend off dictionary attacks.
Moreover, it has liveness detection to guard against attacks such as those via images and videos. Palm vein features, as internal biometric traits, are hard to replicate or steal, and no sensitive privacy information is collected. A comprehensive security framework is established, covering the entire process from image capture (ROI), feature extraction, encryption - based storage, to application.

It’s my understanding you used to work for Wyze as a dev before recently becoming a product manager with this device.

How did your engineering background shape your approach to product decisions?

What advantages do you believe your dev background gave you related to development?

Thank you for asking this question! So with my engineering background, I do have more insights from multiple aspects that can help ensure that Palm Lock is more reliable. For hardware that includes mounting and installation, and for software, that translates to improvements in connectivity and reaction time based on your in-app preferences. We also made several technical improvements related to battery performance and radar detection to make sure that we strike a good balance of operational excellence, as well as being able to provide a painless user experience.

Does it allow you to use a key for backup?

Yes! Palm Lock comes with physical key sets for keyed entry.

Even though the Wyze HACS package is unofficial, can we expect any HA integration with it?

Unfortunately, no.

Can we expect Matter support for this device? Matter has a framework for locks so is it something that this device can do in the future?

We have been hearing increasing requests for us to support Matter for our future products. We are taking this into consideration and planning to do more exploration on this.

There are many unlock methods, would it be possible to add multi-step unlock?
Palm+Code Code+App Verification App Verification+Palm Etc…..

Not at this time, unfortunately.

As a Product Manager, how much “independence” do you get when designing and bringing a product to market? How big is the team that works on the product?

I do get a lot of independence in shaping the product and driving it to market. At the same time, I work closely with a cross-functional team and testers—we get great input from them, and many people contribute at different levels to make the product successful.

How did you determine the battery life? How many uses per day is that based on? Is that if the sensors are turned off in power saving mode?
Also, I think the backup battery is an awesome feature for a smart device with a rechargeable main battery.

We performed testing with ‘auto mode’. This means Palm Lock will wake up by default about 2-3ft for distance or up close at around 4-7 inches. This was based on a total number of (20) for daily unlock/lock actions. Based on these variables, we tested the usage of the battery life with how many days it can last and then calculated how many months it will last.
We are thrilled to hear that you think the backup battery feature is awesome! We have found that charging batteries can be an inconvenient pain point for most battery powered devices. Being able to keep using the device while charging the main battery will provide a hassle-free experience for users.

The Palm Lock is ANSI-BHMA certified. Can you share what level it achieved and what that means for long-term durability?

The Palm Lock being rated ANSI/BHMA Grade 3. It means the lock meets the basic residential standard for durability and security. Specifically, Grade 3 locks are tested to withstand at least 200,000 open/close cycles and a set level of force against impacts and pulling. In practical terms, this level is considered sufficient for everyday home use and typically translates into a service life of 20 years or more under normal residential conditions.
While Grade 3 is the entry level (Grades 2 and 1 are higher, often used in commercial or heavy-traffic environments), it still ensures that the lock can handle the long-term demands of a typical household with reliable performance.

Why no matter support? Feels like an easy addon being it’s wifi

We have been hearing more and more requests to support Matter for our future products. We will definitely take into consideration and do more exploration on this.

Regarding the key unlock method - I see the unit comes with a set of unique keys. Are they SC1 or KW1 keyway? Also, can customers change the keyway of the Palm Lock on their own?

Great question! It utilizes the SC1 Keyway. Customers cannot change keyway on their own due to different keyways using different width within the body of the lock. Changing that manually may bring new hardware issues to the mechanical structure of lock, which is why we recommend hiring a professional locksmith to help.

How well is the scanner able to combat direct sunlight for doors that face the sun?

If the sunlight directly covers the palm reader, the success rate of palm scan will be affected. However, as long as the palm is at the correct angle and covers the palm reader, based on info gathered throughout testing, the success rate will still perform at a high level.

What was the inspiration behind the Palm Lock?

The inspiration is quite interesting. During our market research, we noticed growing complaints about fingerprint readers—many users found they often failed, and kids or older family members struggled to scan their fingerprints reliably. At the same time, people were asking for a more low-profile, stylish design for their front door. We started thinking: what if a lock could wake up as someone approached, and unlock almost like using “the Force” from Star Wars or something out of Iron Man? That idea eventually led to the creation of the Palm Lock.

Other than this Palm lock (which you developed), what’s your favorite Wyze product, and why?

My all time favorites are Pan v4, Floodlight Pro and Bulb Cam. For Pan v4, you have 4K resolution providing a crystal clear image, it’s resting on our beloved Pan v3 base, and it looks really amazing in any outdoor environment. For the Floodlight Pro, when used in combination with the with Outdoor Power Adapter, makes the installation so easy to install by myself without needing to hire an electrician to install one of the best quality Floodlight Cameras on the market. For Bulb Cam, it is more great proof of Wyze innovation and creativity. For years I tried to find a good way to install a camera near my garage and with this camera, all you need to do is just screw it in exactly like a light bulb, which way easier than mounting a Floodlight Cam, and you get a perfect view to cover 90% of the area. With the bulb built in, you never have to worry about being stuck in the dark.

Any silver colours in the works? Want it to match my doorbell duo.

That is a great idea.! When we designed this product we were thinking that it makes a great combo with Wyze Doorbell Duo. The dark color you see on the website is actually not as dark as it looks. I personally think the current one matches doorbell duo perfectly.
We are exploring new color options for our line-up of Lock products, and we definitely welcome your feedback, thanks!

What feedback about this Palm Lock surprised you most (after launch or even during testing), either good or bad?

Here are two positive items during the alpha/beta test:

1. One user told me that her young child could easily scan and use their palm to unlock. She was a bit nervous when applying to this project since her child was always having an issue with previous fingerprint locks. The child’s hand was so tiny and and the finger could barely cover the reader every time. If they pushed too hard, the lock would not read properly. However, with the palm lock, she mentioned that the scan is 100% accurate and super-fast (within 1s). child is so happy and plays around with that lock every day.
2. One beta tester also told me that even though we told him the dual batteries system could last up to 6 months with normal use that he had no faith in it at the beginning since his house has a lot of beautiful plants at the front door and they keep triggering his doorbell for motion alerts. He thinks this lock would do the same, however, after few weeks of use he was shocked that the battery level only dropped 10%, which in his calculation the lock could last around 7-8 months at least. I know we have the smart radar algorithm to filter most of the false alerts that will trigger the lock to wake up, but I didn’t expect this could work that awesome.

There were also two negative ones that shocked me:

1. I saw one on YouTube yesterday after we released the videos. The user said “With this price, Wyze forget they are just a budget brand”. It is sad to see this review since we are working really hard to put all of these premium features that usually come from $200+ device and bring it down to below $130 and make the price of these technologies into a “reasonable range”. At Wyze we believe in “Too good to be true”, which means we would love to share the best innovations, ideas, and technologies into our products and give everyone a reasonable price.
2. Also, there was a comment asked “Where does Wyze storage these palm info”, and one reply said “To the highest bidder of course!” So, we have guaranteed that all private information including palms characters, codes, and many others are stored 100% on the lock locally. We will never upload it anywhere. Wyze has made a lot of improvements to make sure Wyze products can be trusted for the highest security requirements and this lock is definitely one of them.

This isn’t the first lock from Wyze, so how much did Wyze learn over the years from the current locks about what works well, what doesn’t work well and what users wanted the most from their locks.

Palm Lock is really our answer to the feedback and questions we’ve received from our previous lock products. Over the years, we’ve learned a lot from both Wyze Lock and Wyze Lock Bolt—what users loved, where they faced challenges, and what they were asking for the most. As a result, Palm Lock comes with built-in Wi-Fi, Auto Lock, a more reliable and contactless way to unlock, and manual keys. It’s the culmination of those lessons, designed to deliver a smoother and more dependable experience.

Does this lock use PIR sensors to turn on the screen and come out of snooze when someone approaches?
How far away can it detect a person coming up to the door? Is it triggered by trees and bushes?

Palm Lock uses mm Wave Radar to detect motion and wake up the lock as needed. With default auto mode, it will detect a person from 2-3 ft away, which can provide a seamless experience of show palm → unlock → enter → auto lock. The entire process is pretty smooth and solid.
We have also embedded with a smart algorithm to filter out the unwanted moving objects like trees, bushes, moving cars, or animals for example. If some objects keep triggering false wake-ups, which causes premature battery drain, the radar can also adjust its detection range automatically to a read within a closer range. This helps ensure that only persons close enough will be detected to wake up the lock.

How resilient is the lock against false/faked palm prints? How does the scanner verify the integrity of the palm prints?

Our palm vein recognition is designed to resist fake or copied palm prints because it scans the unique vein patterns beneath your skin, not surface features. Using near-infrared light and live blood-flow detection, the scanner ensures every unlock attempt comes from a real, living hand. This makes palm vein recognition far more secure and harder to spoof than traditional fingerprint

What was the hardest part of bringing the Palm Lock to market?

I think there were two challenges we had to overcome to bring this to market:

1. From a technical perspective, we implemented some pretty new features into this lock. Some of these include Palm Recognition, Dual Batteries, and a mm Wave Radar System. It was a challenge to integrate this many amazing features all at once, and also keep the cost down to a reasonable range. We think we are doing a pretty awesome job of finding the balance to be able to make that magic happen. We hope you love it as much as we do!
2. From a Market perspective, Palm Lock is a very fresh idea, just starting in later part of 2024. It takes time for customers to explore and then enjoy these features. We think Palm Lock is a great product and customers will come to love it everyday.

Certifications like ANSI-BHMA and IEC62133 suggest a serious investment in quality. Was that a strategic shift for Wyze, or just part of this product’s DNA?

ANSI-BHMA is the standard that all Wyze Locks follow. We utilize UL2054 in alignment with the US standard, while IEC62133 is the Euro standard for batteries. At Wyze, we always strive for providing the best quality at the lowest possible prices, it is not a strategic shift. This is found in all of our product’s DNA.

Will you be revisiting the Wyze Lock Bolt at some point to add remote locking and unlocking to that design?
I love the concept of a key-less lock that can’t be picked, but I would love to remotely unlock the door with my app as well

We will definitely consider this! Key-less lock for sure has its own market and we are really happy to hear that you like Wyze Lock Bolt design. For lockpicking concerns, we have invited a 3rd party lab to test our lock with professional lockpick tools and skills, and we did not encounter any blocking issues on that would be of concern with regards to lockpicking vulnerabilities.

Given your company’s recent unusual statements regarding “working with” law enforcement and its customers’ privacy, can you disclose what access this lock will give law enforcement to customers’ homes (or unequivocally promise that there will be no remote unlocking or other access given to law enforcement by Wyze)?
Thanks very much, and good luck with the product launch!

Wyze, in compliance with applicable law, will only provide user data to law enforcement in response to a valid subpoena, warrant or other similar official legal request. All codes and scans created by customers to operate the Wyze Palm Lock are stored only on the device itself and cannot be accessed in any way by Wyze.

How much variation/change is acceptable to have a successful palm scan? Say you cut your hand and there is a scar, dirt, etc..?

Palm Scan technology works by reading the veins underneath the skin. It won’t be affected by scars on your skin or any other surface conditions. That is actually one great advantage in comparison with fingerprint technology. However, if dirt, paint, or gloves block the reader from being able to scan the palm, it will fail.

Will there be support to unlock with Apple Watch?

Unfortunately, no. We understand that interest for supporting for Apple products is becoming more and more popular with our fans, and we are exploring the possibilities being able to help make that happen with our future products. Thanks!

Where is this lock manufactured?

Lock is currently manufactured in China. We are exploring options to move to other countries for manufacturing.

Is the lock cylinder able to be rekeyed?

Yes. We do recommend users to hire professional locksmith to do that.

Although the USB-C port is on the bottom, is there concern that water can find its way inside and what considerations were made when designing it to prevent water ingress?

This is a good question. The USB-C port was specially designed to minimize water ingress, making it very difficult for rainwater to accumulate inside. Even if a small amount of residual water does enter, it will not affect the emergency power-up function or compromise the motherboard, as the lock’s internal design and protections ensure normal operation.

Is the Palm Lock considered the official replacement for the original Wyze Lock that requires that gateway?

We’ve got some ideas in the works for the future which will help meet a variety of needs to make sure that you have the solution that works best for you. There 's more to come!

[habib]

@carverofchoice

I want to know how hard it is to remove the key cylinder or plug it up with superglue or if they know whether that will impede functionality.

Superglue might prevent the cylinder from rotating and permanently lock/unlock the lock. However, this is just my guess, I am no locksmith by any stretch of the imagination

[carverofchoice]

That’s exactly why I am not attempting it myself. I don’t know enough about it to know how it might affect it. Hence why I’m waiting [to disable it] for somebody else to find a good way to disable the keyhole vulnerability.

[habib]

Why don’t you ask your AI friends

[carverofchoice]

I might do that eventually. As I said elsewhere, it’s not an automatic deal-breaker for me, but I do strongly despise keyhole vulnerabilities. It’s not extremely urgent for me though. I can wait a little while to see if somebody more experienced has a good solution. Otherwise, I might just glue the sliding door shut. Or an easy to undo option would be to screw something in that will stick out about an inch on the bottom to block the sliding door from opening. That would probably be pretty easy to create a little metal bracket you could screw in, and even just drill out a couple of holes so you could still plug in a USB port for backup battery. Somebody could also make a 3D print design with impact resistant materials that could fit the existing setup like a sort of case that will block the keyhole access while still allowing USB access.

I really think there will be some decent solutions like that which come out. I would be satisfied with a lot of those. Sure, someone could drill through it or Break it with a sledgehammer or something, they could also do the same thing with the window or the door itself. The point is to make it so that it’s not a sub-10 second noiseless vulnerability. People usually only pick locks when they are trying to be subtle. If you can make the subtlety impossible then there are better options anyway.

At least that’s what my current stance is on this issue. I would definitely prefer not to have the keyhole at all, but given the fact that it is there, I think there are going to be some good solutions mitigate the vulnerability to an acceptable degree. Before I permanently damage or alter my devices, I’ll give it a little bit of time to see what other people come up with because I know I’m not the only one who despises keyhole vulnerabilities, and this device was designed in such a way that there can potentially be a lot of really good solutions to mitigate it. if I get desperate, I wouldn’t be surprised if I could convince spamoni or rgood Or even my own brother to design a 3D print for me that would block the keyhole fairly securely if I use certain materials to print it with.

[mgrbenham]

My question is two part.

1. Now that this new doorbell uses remote locking and locking within the app when paired to a doorbell, Will you ever go back and make the wyze bolt lock able to connect to wyze duo doorbell and enable remote locking and and unlocking? (They both have the capability with Bluetooth).
2. Would you ever have a trade in program for “upgrading” to new lock? I literally bought two bolt locks in July. Remote features is a big plus but also hate having to create E-waste just for this one capability.

[carverofchoice]

Palm Lock AMA Questions & Answers as follows:

Are you considering making an updated “Pro” version of this Palm lock in the future that will include extra features like a doorbell camera with facial recognition unlock? Screen on the inside position to see who’s on the other side of the door? NFC scanner? Maybe a more secure keyless lock? Other things?

Wow, these are some really great ideas! We do believe Palm Lock is a good start for Wyze embracing even more of the latest and greatest features and technology, and the plan is to then get them integrated into the platform. That way, we can potentially provide even more possibilities for your door unlock/lock experience! We believe the door is not just a mechanical function for your house, but also an entry point for your smart home experience. We are continuing to work on even more possibilities to help make your smart home more smart.

How hard would it be for a user to replace the included keyhole cylinder?
Rationale: Some people may want to swap it out for one that fits a cylinder that can be rekeyed, and others find keyholes to generally be a security vulnerability. And would like to make it harder to pick open.
Would squeezing something like super glue in the key hole damage the functionality of the deadbolt mechanism in anyway, or will it continue to work with the palm scanning, keypad, and app even if the keyhole is jammed up intentionally?

We actually invited a professional locksmith to rekey the lock and are happy to report that it works. We highly recommend users hire a professional locksmith to rekey the lock, if needed.
While we do not think you will need to rekey this unless it is to make a single key open multiple locks since we used the same industrial standard that other lock manufacturers use for the keys and key holes.
As for squeezing super glue into the key hole, you would still be able to continue using the other functions such as Palm Scanning, keypad, and app options to control the lock. The only thing impacted in that scenario would be that the physical key won’t work.

How confident can a user be that the palm prints are securely stored and only stored on the Palm lock and not sent to the cloud?

We give 100% promise that all your sensitive info like palm characters, codes and many other info are only stored locally and encrypted on the lock. They will not be uploaded to anywhere. Here are some more details regarding safety and security of this lock.

Security Protections

• Feature Encryption and Storage

Employ AES (Advanced Encryption Standard). Features remain within the device and are encrypted and stored locally.

• Identity Verification with Key Protection

Use one - to - one keys for identity verification.

• Replay Attack Prevention

Utilize Random challenges each time to thwart replay attacks.

• Tampering Prevention

The data format incorporates a checksum to safeguard against data tampering.

• Dictionary Attack Prevention

Both Random values and AESKeys are randomly generated to fend off dictionary attacks.
Moreover, it has liveness detection to guard against attacks such as those via images and videos. Palm vein features, as internal biometric traits, are hard to replicate or steal, and no sensitive privacy information is collected. A comprehensive security framework is established, covering the entire process from image capture (ROI), feature extraction, encryption - based storage, to application.

It’s my understanding you used to work for Wyze as a dev before recently becoming a product manager with this device.

How did your engineering background shape your approach to product decisions?

What advantages do you believe your dev background gave you related to development?

Thank you for asking this question! So with my engineering background, I do have more insights from multiple aspects that can help ensure that Palm Lock is more reliable. For hardware that includes mounting and installation, and for software, that translates to improvements in connectivity and reaction time based on your in-app preferences. We also made several technical improvements related to battery performance and radar detection to make sure that we strike a good balance of operational excellence, as well as being able to provide a painless user experience.

Does it allow you to use a key for backup?

Yes! Palm Lock comes with physical key sets for keyed entry.

Even though the Wyze HACS package is unofficial, can we expect any HA integration with it?

Unfortunately, no.

Can we expect Matter support for this device? Matter has a framework for locks so is it something that this device can do in the future?

We have been hearing increasing requests for us to support Matter for our future products. We are taking this into consideration and planning to do more exploration on this.

There are many unlock methods, would it be possible to add multi-step unlock?
Palm+Code Code+App Verification App Verification+Palm Etc…..

Not at this time, unfortunately.

As a Product Manager, how much “independence” do you get when designing and bringing a product to market? How big is the team that works on the product?

I do get a lot of independence in shaping the product and driving it to market. At the same time, I work closely with a cross-functional team and testers—we get great input from them, and many people contribute at different levels to make the product successful.

How did you determine the battery life? How many uses per day is that based on? Is that if the sensors are turned off in power saving mode?
Also, I think the backup battery is an awesome feature for a smart device with a rechargeable main battery.

We performed testing with ‘auto mode’. This means Palm Lock will wake up by default about 2-3ft for distance or up close at around 4-7 inches. This was based on a total number of (20) for daily unlock/lock actions. Based on these variables, we tested the usage of the battery life with how many days it can last and then calculated how many months it will last.
We are thrilled to hear that you think the backup battery feature is awesome! We have found that charging batteries can be an inconvenient pain point for most battery powered devices. Being able to keep using the device while charging the main battery will provide a hassle-free experience for users.

The Palm Lock is ANSI-BHMA certified. Can you share what level it achieved and what that means for long-term durability?

The Palm Lock being rated ANSI/BHMA Grade 3. It means the lock meets the basic residential standard for durability and security. Specifically, Grade 3 locks are tested to withstand at least 200,000 open/close cycles and a set level of force against impacts and pulling. In practical terms, this level is considered sufficient for everyday home use and typically translates into a service life of 20 years or more under normal residential conditions.
While Grade 3 is the entry level (Grades 2 and 1 are higher, often used in commercial or heavy-traffic environments), it still ensures that the lock can handle the long-term demands of a typical household with reliable performance.

Why no matter support? Feels like an easy addon being it’s wifi

We have been hearing more and more requests to support Matter for our future products. We will definitely take into consideration and do more exploration on this.

Regarding the key unlock method - I see the unit comes with a set of unique keys. Are they SC1 or KW1 keyway? Also, can customers change the keyway of the Palm Lock on their own?

Great question! It utilizes the SC1 Keyway. Customers cannot change keyway on their own due to different keyways using different width within the body of the lock. Changing that manually may bring new hardware issues to the mechanical structure of lock, which is why we recommend hiring a professional locksmith to help.

How well is the scanner able to combat direct sunlight for doors that face the sun?

If the sunlight directly covers the palm reader, the success rate of palm scan will be affected. However, as long as the palm is at the correct angle and covers the palm reader, based on info gathered throughout testing, the success rate will still perform at a high level.

What was the inspiration behind the Palm Lock?

The inspiration is quite interesting. During our market research, we noticed growing complaints about fingerprint readers—many users found they often failed, and kids or older family members struggled to scan their fingerprints reliably. At the same time, people were asking for a more low-profile, stylish design for their front door. We started thinking: what if a lock could wake up as someone approached, and unlock almost like using “the Force” from Star Wars or something out of Iron Man? That idea eventually led to the creation of the Palm Lock.

Other than this Palm lock (which you developed), what’s your favorite Wyze product, and why?

My all time favorites are Pan v4, Floodlight Pro and Bulb Cam. For Pan v4, you have 4K resolution providing a crystal clear image, it’s resting on our beloved Pan v3 base, and it looks really amazing in any outdoor environment. For the Floodlight Pro, when used in combination with the with Outdoor Power Adapter, makes the installation so easy to install by myself without needing to hire an electrician to install one of the best quality Floodlight Cameras on the market. For Bulb Cam, it is more great proof of Wyze innovation and creativity. For years I tried to find a good way to install a camera near my garage and with this camera, all you need to do is just screw it in exactly like a light bulb, which way easier than mounting a Floodlight Cam, and you get a perfect view to cover 90% of the area. With the bulb built in, you never have to worry about being stuck in the dark.

Any silver colours in the works? Want it to match my doorbell duo.

That is a great idea.! When we designed this product we were thinking that it makes a great combo with Wyze Doorbell Duo. The dark color you see on the website is actually not as dark as it looks. I personally think the current one matches doorbell duo perfectly.
We are exploring new color options for our line-up of Lock products, and we definitely welcome your feedback, thanks!

What feedback about this Palm Lock surprised you most (after launch or even during testing), either good or bad?

Here are two positive items during the alpha/beta test:

1. One user told me that her young child could easily scan and use their palm to unlock. She was a bit nervous when applying to this project since her child was always having an issue with previous fingerprint locks. The child’s hand was so tiny and and the finger could barely cover the reader every time. If they pushed too hard, the lock would not read properly. However, with the palm lock, she mentioned that the scan is 100% accurate and super-fast (within 1s). child is so happy and plays around with that lock every day.
2. One beta tester also told me that even though we told him the dual batteries system could last up to 6 months with normal use that he had no faith in it at the beginning since his house has a lot of beautiful plants at the front door and they keep triggering his doorbell for motion alerts. He thinks this lock would do the same, however, after few weeks of use he was shocked that the battery level only dropped 10%, which in his calculation the lock could last around 7-8 months at least. I know we have the smart radar algorithm to filter most of the false alerts that will trigger the lock to wake up, but I didn’t expect this could work that awesome.

There were also two negative ones that shocked me:

1. I saw one on YouTube yesterday after we released the videos. The user said “With this price, Wyze forget they are just a budget brand”. It is sad to see this review since we are working really hard to put all of these premium features that usually come from $200+ device and bring it down to below $130 and make the price of these technologies into a “reasonable range”. At Wyze we believe in “Too good to be true”, which means we would love to share the best innovations, ideas, and technologies into our products and give everyone a reasonable price.
2. Also, there was a comment asked “Where does Wyze storage these palm info”, and one reply said “To the highest bidder of course!” So, we have guaranteed that all private information including palms characters, codes, and many others are stored 100% on the lock locally. We will never upload it anywhere. Wyze has made a lot of improvements to make sure Wyze products can be trusted for the highest security requirements and this lock is definitely one of them.

This isn’t the first lock from Wyze, so how much did Wyze learn over the years from the current locks about what works well, what doesn’t work well and what users wanted the most from their locks.

Palm Lock is really our answer to the feedback and questions we’ve received from our previous lock products. Over the years, we’ve learned a lot from both Wyze Lock and Wyze Lock Bolt—what users loved, where they faced challenges, and what they were asking for the most. As a result, Palm Lock comes with built-in Wi-Fi, Auto Lock, a more reliable and contactless way to unlock, and manual keys. It’s the culmination of those lessons, designed to deliver a smoother and more dependable experience.

Does this lock use PIR sensors to turn on the screen and come out of snooze when someone approaches?
How far away can it detect a person coming up to the door? Is it triggered by trees and bushes?

Palm Lock uses mm Wave Radar to detect motion and wake up the lock as needed. With default auto mode, it will detect a person from 2-3 ft away, which can provide a seamless experience of show palm → unlock → enter → auto lock. The entire process is pretty smooth and solid.
We have also embedded with a smart algorithm to filter out the unwanted moving objects like trees, bushes, moving cars, or animals for example. If some objects keep triggering false wake-ups, which causes premature battery drain, the radar can also adjust its detection range automatically to a read within a closer range. This helps ensure that only persons close enough will be detected to wake up the lock.

How resilient is the lock against false/faked palm prints? How does the scanner verify the integrity of the palm prints?

Our palm vein recognition is designed to resist fake or copied palm prints because it scans the unique vein patterns beneath your skin, not surface features. Using near-infrared light and live blood-flow detection, the scanner ensures every unlock attempt comes from a real, living hand. This makes palm vein recognition far more secure and harder to spoof than traditional fingerprint

What was the hardest part of bringing the Palm Lock to market?

I think there were two challenges we had to overcome to bring this to market:

1. From a technical perspective, we implemented some pretty new features into this lock. Some of these include Palm Recognition, Dual Batteries, and a mm Wave Radar System. It was a challenge to integrate this many amazing features all at once, and also keep the cost down to a reasonable range. We think we are doing a pretty awesome job of finding the balance to be able to make that magic happen. We hope you love it as much as we do!
2. From a Market perspective, Palm Lock is a very fresh idea, just starting in later part of 2024. It takes time for customers to explore and then enjoy these features. We think Palm Lock is a great product and customers will come to love it everyday.

Certifications like ANSI-BHMA and IEC62133 suggest a serious investment in quality. Was that a strategic shift for Wyze, or just part of this product’s DNA?

ANSI-BHMA is the standard that all Wyze Locks follow. We utilize UL2054 in alignment with the US standard, while IEC62133 is the Euro standard for batteries. At Wyze, we always strive for providing the best quality at the lowest possible prices, it is not a strategic shift. This is found in all of our product’s DNA.

Will you be revisiting the Wyze Lock Bolt at some point to add remote locking and unlocking to that design?
I love the concept of a key-less lock that can’t be picked, but I would love to remotely unlock the door with my app as well

We will definitely consider this! Key-less lock for sure has its own market and we are really happy to hear that you like Wyze Lock Bolt design. For lockpicking concerns, we have invited a 3rd party lab to test our lock with professional lockpick tools and skills, and we did not encounter any blocking issues on that would be of concern with regards to lockpicking vulnerabilities.

Given your company’s recent unusual statements regarding “working with” law enforcement and its customers’ privacy, can you disclose what access this lock will give law enforcement to customers’ homes (or unequivocally promise that there will be no remote unlocking or other access given to law enforcement by Wyze)?
Thanks very much, and good luck with the product launch!

Wyze, in compliance with applicable law, will only provide user data to law enforcement in response to a valid subpoena, warrant or other similar official legal request. All codes and scans created by customers to operate the Wyze Palm Lock are stored only on the device itself and cannot be accessed in any way by Wyze.

How much variation/change is acceptable to have a successful palm scan? Say you cut your hand and there is a scar, dirt, etc..?

Palm Scan technology works by reading the veins underneath the skin. It won’t be affected by scars on your skin or any other surface conditions. That is actually one great advantage in comparison with fingerprint technology. However, if dirt, paint, or gloves block the reader from being able to scan the palm, it will fail.

Will there be support to unlock with Apple Watch?

Unfortunately, no. We understand that interest for supporting for Apple products is becoming more and more popular with our fans, and we are exploring the possibilities being able to help make that happen with our future products. Thanks!

Where is this lock manufactured?

Lock is currently manufactured in China. We are exploring options to move to other countries for manufacturing.

Is the lock cylinder able to be rekeyed?

Yes. We do recommend users to hire professional locksmith to do that.

Although the USB-C port is on the bottom, is there concern that water can find its way inside and what considerations were made when designing it to prevent water ingress?

This is a good question. The USB-C port was specially designed to minimize water ingress, making it very difficult for rainwater to accumulate inside. Even if a small amount of residual water does enter, it will not affect the emergency power-up function or compromise the motherboard, as the lock’s internal design and protections ensure normal operation.

Is the Palm Lock considered the official replacement for the original Wyze Lock that requires that gateway?

We’ve got some ideas in the works for the future which will help meet a variety of needs to make sure that you have the solution that works best for you. There 's more to come!

[Fun4stuff]

Once the lithium ion battery wears out (or degrades), how can we replace with a new battery?

[habib]

You buy a new pack from Wyze.

[carverofchoice]

You can buy replacement batteries:

Amazon.com: WYZE Removable Battery Pack Battery Cam Pro and Duo Cam Doorbell -...

Wyze Removable Battery Pack | For Battery Cam Pro & Duo Cam Doorbell