Wyze order/shipping problems

The fact that Wyze produces a tracking number means that the package label was produced thereby initiating a pickup order to the shipper, usually FedEx. The next scan that should happen is upon pickup by the carrier. The fact that there is no scan history between Wyze and the actual delivery places the responsibility onto the carrier, not Wyze.

Where Wyze has been irresponsible in this scenario is by continuing to partner with FedEx and using the bottom of the barrel SmartPost service when their delivery performance has clearly been shown as substandard. FedEx has consistently provided the worst level of service of all the carriers, never follow delivery instructions, delay packages at processing and transfer facilities for days, take twice as long to deliver, and rarely scan packages for automated updates.

If you search FedEx SmartPost on the forum, there are MANY topics discussing this and hundreds of posts asking Wyze to change shipper because of FedEx:

https://forums.wyze.com/t/please-stop-using-fedex-smartpost/114040

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