Just purchased a pack of Wyze Camera OG‘s immediately prompted for a required firmware update. Both cameras will not update. I have restarted, and reset both cameras multiple times they are within feet of the router. Both don’t have SD cards in them. I have restarted the router. I have tried to set them up using my phone’s hotspot to update to eliminate the router. I tied using an iPad instead of my iPhone and restarted both mobile devices. Please help.
Welcome to the Forum, @JohhnyP! 
- What did Support say when you contacted them?
- What app version(s) are you using?
- What specific failure message are you seeing when you attempt a firmware update? (Feel free to post a screenshot.)
- How are you attempting the firmware update?
- Are you attempting a bulk update from Account ➜ Firmware Update, or are you attempting to update an individual Cam from its Settings ➜ Device Info ➜ Firmware Version screen? Sometimes the experience with these two pathways can be different.
If the app is throwing an error, then I’d be inclined to log it and open a ticket with Support, but working through some of these questions here may also be helpful.
I haven’t contacted support yet. Iphone version 3.10.5.2. No failure message. Camera said out loud that it failed to update. Tried to update the camera from bulk update. Can’t update from the camera settings because it wont let me past the update required screen.
Oof. That’s a bummer. It’s been a while since I’ve seen a forced update message on a Cam OG, so I wasn’t sure how that message is presented. On some Cams, you have an option to postpone suggested updates or to navigate straight to the Device Info ➜ Firmware Version screen, but maybe not with a mandatory update.
Something you could possibly try, though I don’t know if this would work (and maybe this is different somehow for iOS; I use Android):
- Clear the in-app cache: From the Wyze app’s home screen, navigate to Account ➜ App Settings ➜ Cache File Size ➜ Clear.
- Completely close the Wyze app and remove it from the list of iOS open/recent apps.
- Re-launch the Wyze app.
- Tap to open an individual Cam OG’s Live Stream screen and then immediately try to hit the Settings gear in the upper-right corner of the screen before the mandated firmware update message has a chance to load (if possible).
- If you can do that and get to the main Settings screen, then tap into Device Info ➜ Firmware Version and try to do an update on that individual Cam per the usual method.
I don’t know if any of that’s going to be possible, but it’s something I’d try along with the other things you’re doing (making sure Cam OG is close to the Wi-Fi source for a good signal, etc.). I think I’d still open a Support ticket, but this is something I’d try to do while waiting for a response.
Happen to have access to an Android device you can try it from? Maybe just some weird bug/incompatibility during the initial setup/update process.
There is also some chance your router might be blocking the update server (I know you tried doing it via hotspot but that has its own nuances). If your router has any sort of advanced security/malware protection you can try temporarily disabling that too.
But going via support may be your best bet, they can probably provide you the firmware to put on an SD card and manually update that way. Sometimes they can even update it remotely, and since yours has gotten to the point of seeing it needs new firmware, I’m thinking it may be online and able to reach the internet at this point, so that might work too.
Unfortunately that didn’t work even after a reset and clear cache. I am able to click on settings but it can’t get any further without the update prompt taking over.
Unfortunately I don’t have access to an Android device. It could be the router, but I am setting this up for a family member and they have one of those dumb Verizon 5G home wifi box. So I don’t have access at the any of the settings for it at the moment. The crazy thing is that I can see a live view from the camera even though the update prompt blocks most of the view.
When you tried using your phone’s hotspot instead of the regular Wi-Fi router, was the Wi-Fi router still powered up? What happens if you set the credentials on your phone’s hotspot so that it matches the SSID and password of the Wi-Fi router, then power the Wi-Fi router down (so that the Cam OGs basically see your hotspot as providing the same network they’re already using), and then use the iPad to attempt an individual Cam update while the iPad and Cam OG are using your phone for their Internet connection? Attempting it that way, you don’t have to go through Cam OG setup again, and if that gets the firmware updated then you can just turn off the hotspot and power the regular Wi-Fi router back up when you’re done.
I’ve never used one of those Verizon 5G Home Internet receivers, so I don’t know if that’s the problem or not, but I think attempting to bypass that seems reasonable if you don’t currently have any way to change its settings.
This seems really frustrating for you and your family member, and I’m vicariously frustrated just reading about this.
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Can you post a screenshot of the Update Prompt?
I have OG cameras at a remote site.
Whenever I received an update prompt I was able to bypass it, as I did not want to update until I was on site.
I don’t recall ever being forced to update.
Also, there is another thread where it appears that a VPN on the mobile phone caused the firmware update failure.
I’ve seen the forced update once or twice, I think it might be when you’re on an app version that requires a newer firmware to work right.
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It’s been a while since I’ve done a setup on a new, out-of-the-box Cam OG (and I haven’t done any of the “2025 Version” devices), so I can’t say for sure, but it’s been my experience with some other Wyze devices that if the first production firmware version released after the product’s launch is newer than what was put on the Cam at the factory then the app will force the user to accept this newer production update prior to allowing the user to continue use of the product. I suspect that’s what’s happening in @JohhnyP’s case.
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I have the same issue with my Verizon wireless router
It will connect to it and record live but will not notify or record motion
It works fine with my phone hot spot and the neighbors Comcast router
Welcome to the Forum, @jerryleight!
Thank you for sharing the information about how the Cam works as expected with your phone’s hotspot. What additional detail can you share about the hotspot and how you’re using it that might be helpful?
Also, what information can you &/or @JohhnyP share about the Verizon 5G Home Internet receiver? I’m asking this question because sometimes Wyze will try to obtain the same model of a router that’s found to be problematic in order to use that for troubleshooting, and that might be able to help with future firmware development or other changes.
As I suggested to @JohhnyP, I’d still recommend submitting an app log and then opening a Support ticket (and pass along your Log ID when you do that) to try to get this on Wyze’s radar. I’m also going to ping someone at Wyze to see if this is a known issue or something that can be passed along to the engineers.
Edit @ 2026-03-23T21:29:07Z
I pinged someone at Wyze and will plan to update this topic if/when I learn more. In the meantime, @jerryleight:
- What particular Cam OG model and firmware are you using?
- Have you experienced the same problem with being unable to apply a mandatory firmware update while the Cam is attached to your Verizon router?
@JohhnyP, an app update was released today for android that changed the OG to the new interface that the other cams use. I’m not sure if IOS was updated yet or not. But maybe they froze firmware updates during that due to the change? It did make a change to the firmware screen too, allowing you to now enable/disable automatic updates, which wasn’t available on my original OGs before (not sure about the 2025 version).
If you get the app update and the new “horizontal timeline” maybe try updating it again.
More consistency in the UI?
I’m looking forward to seeing that. That’s the kind of thing they should include in the announcement and release notes. I think Jason posts what they provide to him, so apparently even he doesn’t get detailed notes about what changes have been implemented.
I wouldn’t expect a firmware distribution pause just for something like that, but who knows with Wyze? I think trying again is a good idea. I still haven’t seen a response to my query about this, and I’d be interested in knowing if any other Verizon 5G Home Internet customers are seeing this same thing.
The model is a Verizon Internet Gateway FSN021VA. I contacted support they said that the backend team weren’t able to do anything and that they wanted me to return the cameras. So I ordered another set off amazon, same problem same version of software. I also was able to get into the settings for the wifi turn down the firewall/security for IPV4/6 down to low which made no difference.
I did get the update no difference.
What happens if you disable the Verizon gateway (power it off) and try only a hotspot or a different Wi-Fi source as described in Wyze OG Cameras Stuck on version 1.1.0.85 - #8 by Crease or as @jerryleight describes in Wyze OG Cameras Stuck on version 1.1.0.85 - #12 by jerryleight? I understand you mentioned this in your initial post:
Was the Verizon gateway still online and available when you attempted this? Is it possible for you to set up the Cams somewhere else just so you can get the firmware update and then take them to your family member’s home and join them to that network?
At this point I’m trying to understand if this specific type of gateway and/or Internet service is the issue or if there’s a more widespread problem with Cam OG firmware updates.
I still think logging and ticketing this is a good idea. Wyze has indicated in the past that they have the capability to both provide flashable firmware and push firmware to a specific MAC address for Cam OG, but it’s not something they routinely make available. You’d need to be in touch with them for something like that to happen.
Have you run a Speed Test on the Verizon Internet Gateway FSN021VA?
Does it show a high latency/ping value?
At my remote rural site I have LTE Internet with high latency (ping > 20ms) and have run into issues with WYZE devices because of the high latency.
When offered, I have so far been able to update the firmware on my 4 (old model) OGs.
However, I often get stuck with “Loading Live Stream…” on the Android WYZE App. I have to kill the WYZE App and restart it, which appears to force the OG’s to reconnect to WYZE servers, and then the Live Streams appear instantly.
I have no issues viewing the 1 OG at my city home connected to fiber internet with low latency (ping < 8ms).
I also tried to install a WYZE Thermostat at my remote rural site and it kept disconnecting from WYZE servers and showing as “Device Offline” in the WYZE App. The modem monitoring tools showed it as still connected to Wi-Fi implying the issue was the connection to the WYZE servers.
Other users with this issue confirmed that they also had high latency internet service.
I bought an Ecobee thermostat which works flawlessly and now use the WYZE thermostat at my city home where it stays connected!
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