I need rather quick help. I have a remote location that uses the Wyze lock. This morning after about 5 years it lost connection. The Gateway lost connection. I have now been trying for 6 hours to get it connected before leaving in 2 days. It can find it but not connect. I removed it to reinstall but that didn’t help at all. When i plug it in i get a fast green flashing. then a slow red flashing. Then i hold the button for some seconds and it flashes red and then blue then red, etc. I try to install at that time. all is ok until it gets to pairing then it fails. I am using 2.4 not 5 on my phone when i do it. I’m not sure if there is another trick to this. Any ideas?
I don’t have the original Wyze Lock (so I don’t have Wyze Lock Gateway), but with some stubborn IoT devices I’ve had to do a few things in order to get them to connect or reconnect to Wi-Fi:
- Move the device closer to my Wi-Fi source (main router).
- Turn off all radios except 2.4 GHz SSID on main Wi-Fi source (i.e., disable radios on any range extenders and turn off 5 &/or 6 GHz bands on the main router).
- Turn off mobile data on the phone I’m using to attempt device setup.
I don’t know if that’s the kind of stuff you’re doing when you say this:
What I’m suggesting is temporarily disabling everything except 2.4 GHz Wi-Fi so that your phone is forced to use that for its Internet connection. Then, once the IoT device is (hopefully) connected to your Wi-Fi, you can re-enable your phone’s mobile data, your network’s 5 GHz radios, etc.
Like I said, I don’t have this particular product, but these are the kinds of things I’ve had to do in the past in order to get some smart devices connected to the LAN.
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Thank you. In will try to disable 5 and just use 2.4
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You’re welcome. I hope that helps. Just last night I was setting up several older Wyze devices (several Plugs, Plug Outdoor, Light Strips, and Light Strip Pro), and I took the precaution of disabling all of my 5 and 6 GHz Wi-Fi because of headaches I’ve had before when trying to connect some things like this. I didn’t have any significant problems getting things added that time. (I had a heck of a time re-adding a Wyze Plug over a year ago, and I think I learned lessons from that.)
If you’re able to reconnect your Lock Gateway, then you should be able to safely re-enable your 5 GHz band and also move the gateway back to its original location (if you move it closer to your Wi-Fi source for setup). Moving the device and disabling non-2.4 GHz Wi-Fi are just temporary measures to hopefully improve connection success.
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Thank you. i was able to reconnect the Gateway and turned on my 5bhz again and all is well. thank you.
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Oh, good! I’m glad that worked. Thank you for taking the time to post an update! 
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